It's never been that long to port-in in my experience…Optus postpaid to Telstra postpaid. I asked customer support and they said it's normal, but I want to ask the community and see what's been your experience so far?
Recently Signed up to Telstra and They're Saying 5-7 Days for Port-in, Normal?
immrnonamehello on 02/10/2025 - 14:45
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CS aren’t telling the truth.
CS is trained to say the most conservative outcome.
definitely not normal.. if shit goes pear shape, even then it's like a 48 hour max (estimate) turnaround time
Yes, there was a hiccup last Friday.
very normal, about a month and counting (not to mention 20+ CS reps)
I think they tell you to ALLOW up to 5-7 days.
It is usually almost instantaneous.Maybe there's lots of Optus customers that are porting to Telstra at the moment…
No Optus deal has been posted on OZB after the recent incident. I am surprised that no Optus MVNO has been reportedly affected.
If you’re having issues, pm me your number and I’ll look into it
1-900-MIXALOT
Haven’t had any calls in a while, mind checking into it for me?
Ohh yeah look into me baby
Clearly negged by someone “without back” 😂
Post paid is longer because of outstanding charges. Pre paid should not take more than 10 minutes from any provider.
5-7 days isn't normal from my life experience. I think the most I ever waited was like 3-4 days (including over the weekend), but that's because there were issues.
Nonetheless, it's quite possible that the CS person you spoke to was new-ish or potentially a new script (which err on the side of caution). I used to work in CS a veryyyyy long time ago, and the one thing that stood out to me, was if you noted that XYZ would take 30 mins, then at like 32 mins, you'd get a phone call back. I was always cautious and provided a timeframe like "should only take 30 mins BUT can take up to 24 hours" as an example.
Nonetheless, 5-7 days is definitely not the norm.
Ops service is working in Telstra
Took mine a few days to port to Telstra from boost i thought it was weird because it is legit pretty much the same network
i essentially jump on the annual Boost/Telstra discount every year and switch between the two
My last port to telstra from lebara took 30 seconds