Cannot Move from Woolworths to Boost Mobile as Boost Cannot Get The PPV Code from Their End

OzyBe on 02/10/2025 - 18:20
Last edited 02/10/2025 - 18:23

Hi All,

I haven't ported for ages, so am out of practice.

Boost say they cannot move my existing phone number in to them, as they cannot get a PPV code.

They say there is a problem with my current provider Woolworths, so I have to wait until their (Woolworths) chat is open again tomorrow, to get them to fix the issue. (I was surprised to learn that Woolworths mobile finish at 4:30pm each day).

This sounds really fishy to me, can anyone with more experience tell me if Boost should be able to do all the work, or if it is normal to have to make contact with the outgoing mobile provider to do this.

I am thinking that the Boost rep may have not known what they are doing……..

Mobile

Related Stores

Boost Mobile
Boost Mobile
Everyday Mobile
Everyday Mobile

Comments

  • Nillionaire on 02/10/2025 - 18:27
    -5

    this is why I avoid all these brands from other industries just slapping their name on a telco service

    • paul02 on 03/10/2025 - 08:28
      +2

      As someone from the telco industry, have ported too dozens of smaller providers and never had an issue. Why keep the price gouging big 3 making mega profits yet can't offer a discount for loyalty.

  • Associated87percent @ Boost Mobile on 02/10/2025 - 18:35

    The transfer will only start when your current provider receives a request from the new provider

    This is normally done via an sms to the old carrier

    • Neoika on 02/10/2025 - 18:55

      Why sometimes there's no service displayed in the account? ATM, my Telstra App shows no service, but should have one service. Occasionally, Boost App has the same issue and is back to normal later.

      • Associated87percent @ Boost Mobile on 02/10/2025 - 19:18
        +1

        Why? It’s because there was so many cases of people getting their number stolen

        • Neoika on 02/10/2025 - 19:57

          No, it is back now.

          • Associated87percent @ Boost Mobile on 02/10/2025 - 20:09

            @Neoika: Oh sorry misread your post..

  • try2bhelpful on 02/10/2025 - 18:46
    -3

    One time when I tried to move to Boost it was a total nightmare. They screwed up the first transfer, delaying me horribly, then told me they couldn’t try it again so I would need to buy a cheap monthly SIM so they could have another shot. I ended up cancelling the service and staying with my then current provider. I did actually get to keep the cashback money though. I think they are the girl with the curl. When they are good they are very very good but when they are bad they are rotten.

  • onceupon8 on 03/10/2025 - 09:02
    +1

    The problem is due to both providers using the Telstra network. Whilst porting between most Telstra MVNO's won't have an issue, sometimes it will. If you don't want the hassle, port to a non Telstra MVNO first, wait a day and then transfer to Boost. Note that it's not necessary to wait a day, but it will avoid potential problems.

Login or Join to leave a comment
Login Join