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12 Months Free Equifax Protect and Identity Theft Insurance @ Equifax via Qantas

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12 Months Free Equifax Protect and Identity Theft Insurance @ Equifax via Qantas
Go to Deal
machej on 26/10/2025 - 21:11 qantas.com (1841 clicks)
Last edited 27/10/2025 - 17:22 by 1 other user

Some of this stuff is free from Clear Score but the alerts and insurance could come in handy. Simply email Qantas if you've already been told that you were breached and they'll give you a unique code to redeem on Equifax for 12 months of Equifax Protect.

  1. Login to Qantas
  2. Go to https://www.qantas.com/au/en/support/contact-us.html
  3. Write an email stating some of your account data has been hacked as part of the latest Qantas breach (assuming it has, you would have received an email)
  4. After Qantas emails you your code you can redeem it here: https://www.equifax.com.au/protect.

12 credit reports a year (1 each month)
Credit alerts (which may sound the alarm about issues that could impact your credit score)
12 Equifax credit score updates a year (1 each month)
A credit-score tracker
Credit rating
Identity monitoring (think of it like an early warning system to make it harder for your identity to be stolen)
Identity Guard insurance^ (which provides cover if your identity is stolen)

Financial Credit Monitoring Equifax Identity Protection Insurance

Related Stores

Qantas
Qantas
Equifax
Equifax

Comments

Search through all the comments in this post.
  • Hybroid on 26/10/2025 - 21:13
    +54

    Equifax themselves had a data breach in 2017 exposing the personal information of 147 million people. They didn't even announce it till 3-4 months after the breach.

    Maybe think twice before jumping on this straight away.

    • machej on 26/10/2025 - 21:16
      +8

      True but they already have most of the information now given banks have to pass on active accounts, repayment history etc.

    • brent3000 on 26/10/2025 - 22:08
      +1

      If I'm not mistaken that was Equifax US division and the Australian arm was not impacted by that 2017 issue? Benefit was the AU arm benefited from the changes which the US arm then implemented making it even more secure without ever being impacted,

    • Serious Lee on 27/10/2025 - 06:07
      +8

      And to use this you must upload 100 pt id, which they store, it it can be leaked/copied just like in the latest case of Discord id breach. Just like from December the age verification antiprivacy/democracy scheme.

      Damn I'm sick of the sh*t regulations we have. In the US ppl can freeze their credit checks indefinitely and only unlock it when they need it. Here we can't…

      • [Deactivated] on 27/10/2025 - 06:48
        -8

        Under the age verification law it is an offence to hold onto identifying information after its been used to verify age. Make an effort to at least understand the basics of a law before you complain about them.

        • [Deactivated] on 27/10/2025 - 11:42
          -1

          A classic online reaction to aggressively downvote an inconvenient fact for your narrative. Section 63F(3) of the Online Safety Act 2021 expressly states that it must be deleted: https://classic.austlii.edu.au/au/legis/cth/consol_act/osa20…

          • dm02 on 27/10/2025 - 12:41
            +2

            @[Deactivated]: Yeah, except what you have said is related to, as you said, "verifying age". Equifax isn't using ID to verify age; it's using it to verify identity.

            Sure, it's an offence to retain documents after they've been used to verify age. But legality doesn't really stop companies from doing the wrong thing. Murder is illegal but it happens anyways!

            • [Deactivated] on 27/10/2025 - 13:04

              @dm02: Any company collecting this data for just this purpose would be utterly mad to keep it given the liability exposure. Nonetheless, the original poster said they would store it as a matter of fact. They won't, unless they're breaking the law.

              Frankly I consider this scheme a decent litmus test of online platform attitudes to privacy and security. I'm not planning on providing any of them with any government ID, because the legislation provides countless less risky ways to do age verification to the standard required.

          • Serious Lee on 27/10/2025 - 15:56

            @[Deactivated]: Maybe do your research and understand the Privacy Principles allow disclosure of that info the police etc without a warrant…

            • [Deactivated] on 27/10/2025 - 22:06

              @Serious Lee: What? The information won't exist. It's legally required to be deleted.

          • rainynight65 on 27/10/2025 - 19:05

            @[Deactivated]: This is very narrow. It specifically states that data collected for the purposes of age verification must be deleted. This does ostensibly not pertain to data collected for other purposes.

            Optus were breached in 2022 and tons of personal data were stolen, including passports and drivers licenses. They were not collected for age verification reasons, and were ostensibly kept stored well beyond necessity. Companies generally invest very little time and effort into cleaning up their data.

            • [Deactivated] on 27/10/2025 - 22:08

              @rainynight65: Yes. I agree. I'm not talking about that, I'm responding to the original poster who said that the age verification law would result in platforms collecting and maintaining IDs. But they're legally required to delete that information after it has been used to verify the age of an account holder.

      • RedHab on 27/10/2025 - 08:34
        +3

        This is just ass-covering by Qantas. If you sign up for Equifax you're just giving your ID to another company that has a history of data loss.

        There is also general suspicion in the IT security community that the data loss is more than Qantas is letting on. The file sizes indicate that around 28kB of JSON data per person is leaked. Qantas got a high court order to prevent any IT security in Australia from analysing or reporting on the data. So we cannot know.

  • marshmall0w2 on 26/10/2025 - 21:23
    +12

    Equifax can eat a bag of

  • Avi0001 on 26/10/2025 - 21:24

    Did not get a single option to email.

  • LaelapsUnleashed on 26/10/2025 - 21:25

    What email address did you send it to? or what option did you select under Contact Us? Thanks

  • SBOB on 26/10/2025 - 21:42
    +10

    Credit score companies making $ from financial companies, by being data aggregators/scrapers of our data and financial info, who then charge $ to the owners of that data who perhaps want to know if that same data is being used to impersonate them via that credit score company.

    It's like the perfect grift :)

  • reactor-au on 26/10/2025 - 21:59
    +3

    When I was first notified by Qantas months ago, I called their dedicated data breach number and asked for exactly this, the agent said they weren't offering anything. I literally got 2 scam calls the same day and was told to report it to scam watch or whatever.

    • Tony-Abbott on 26/10/2025 - 23:05
      -6

      Even though nothing was actually leaked then, but ok.

      • reactor-au on 27/10/2025 - 03:27
        +4

        Qantas confirmed via email the following was leaked:
        Name
        Email address
        Qantas Frequent Flyer number
        Tier
        Date of birth
        Phone number

        In the scam calls they also had my address.

        What are you referring to?

        • haemolysis on 27/10/2025 - 04:28

          I believe they’re trying to say the information had not actually released to the Internet at that time, which happened much later.

          So it is likely that your info leaked elsewhere.

          • reactor-au on 27/10/2025 - 09:07

            @haemolysis: They said "There is no evidence that any stolen personal data has been released but, with the support of specialist cyber security experts, we continue to actively monitor."
            I would argue that two scam calls the same day, with all my personal details, would be evidence.

            • Nebargains on 27/10/2025 - 12:30

              @reactor-au: The user tony-abbott is saying your data (from the Qantas breach) wasn't released online until very recently as they tried to get Qantas to pay them off.

              Basically any scam calls or text messages you got between when the breach occurred and when the data was released on the dark web is completely unrelated and just coincidental.

              • reactor-au on 27/10/2025 - 12:37

                @Nebargains: Not necessarily true, the hackers always release a sample to prove they have something

            • haemolysis on 27/10/2025 - 12:57
              +1

              @reactor-au: By all means it may have been related, but it also may just be pure coincidence. We don't know.

              But in terms of actual documented proof of your data being on the dark web, that was not known until October, after the ransom deadline passed. And then the data was found online.

  • Infernofofo on 26/10/2025 - 22:04
    +7

    done..

    Hi Qantas Team,

    After the recent data breach, I’ve received lots of spam texts and calls. I’m feeling anxious about my privacy and worried about scams.

    Can Qantas offer credit monitoring, like Equifax, so affected customers can stay safe?

    Thanks for your help,

    • starburstyellow on 26/10/2025 - 23:27
      +1

      ty sir. will copy paste but add smiley face at the end to make it unique.

      • nightelves on 27/10/2025 - 00:11
        +4

        ty sir. will copy paste but add crying face at the end to make it unique.

        • Nom on 28/10/2025 - 23:23

          ty sir. will copy paste but add three steaming shit emojis at the end to make it unique.

    • Infernofofo on 28/10/2025 - 15:16
      +1

      Update .. just got reply from Qantas with 12 months Equifax code. Not targeted.

      • evasive on 02/11/2025 - 23:35

        What email do we send it to?

  • starburstyellow on 26/10/2025 - 22:06
    +3

    Would be good to know the success rate for people applying this.

  • Cheehoo on 26/10/2025 - 22:18
    +6

    Ingenuous business model - once company gets hacked to open up a side hustle of "protecting" from the hacks.

  • WaterDragon on 26/10/2025 - 22:48

    Should this be "Targeted" ? As we are not sure if everyone can get it …

  • bigbadboogieman on 26/10/2025 - 23:09

    Written to them. Fingers crossed.

  • Max Junkie on 26/10/2025 - 23:18

    which email address to use

  • realaccount627465746 on 26/10/2025 - 23:26

    you can get most of this for free regardless.

  • tunzafun001 on 27/10/2025 - 00:03
    +2

    Still got my free Equifax subscription from the Equifax hack…

    Then Optus gave me another…

    Qantas…why not…

    Ironically, can't use my passport as page 4 has rain drop wrinkles. ..$400 and rain drops from exiting the rear of the plane apparently gives Bali the right to charge you $700 (allegedly..havent tested it).
    Chip works, picture is perfect, watermark unaffected…nah mate, that nothing page is not looking dead flat. Unbelievable that there is no official "is the passport legit" process/ checklist..

    So everyone else can use my identity…but me!

    • eug on 27/10/2025 - 02:59
      +3

      How bad is it? If you post a photo of page 4 along with a very clear, high-res scan of the photo page, maybe we can help. Would be good to include a scan of your drivers licence too for comparison.

      Also just wondering, what is your mother's maiden name? What street did you grow up on?

      • tunzafun001 on 27/10/2025 - 11:07

        Everyone else has it….you probably should have it as well ;)

        Tell you, what… I'll sign up for this, just grab my details from there.

        Can't get hacked if everyone has it right?

        As for passport. Took it in, they said what's wrong with it…. I said…you tell me… Apparently upsets some people…but seemed logical.

  • 51ngh on 27/10/2025 - 04:39
    +2

    Dialled their 24-hour 1800 and (02) numbers to get 'access to specialist identity protection advice' and they are both being disconnected after one ring.
    Go figure !

    • Poor Ass on 27/10/2025 - 10:32

      such dedication to get this deal :)

  • HamBoi69 on 27/10/2025 - 06:24
    +6

    If it’s something they’re offering, you would’ve thought Qantas would’ve emailed all the affected customers to begin with. Rather than making people work for it.

    • machej on 29/10/2025 - 23:35

      You're talking about Qantas though.

  • emberman on 27/10/2025 - 07:12
    +3

    Choice article from a few years ago about Equifax not delivering on these services.

    I just find it ironic for a data brokering company to be offering data protection services.

    • Rockin20 on 27/10/2025 - 11:12

      This ! Totally true.

  • Mointampa2 on 27/10/2025 - 07:29
    +2

    would accepting this compensation/gift affect participating in the class action?

  • ozmartinoz on 27/10/2025 - 07:54
    +1

    Equifax - is in't the same conpany that was not able to protect its own data , 150M people data leaked , racist company culture and complete white management wants you to forget everything …haha.

  • Ash-Say on 27/10/2025 - 08:08
    +4

    Template to raise a request

    Dear Qantas Customer Care,

    I am writing as a Qantas customer impacted by the recent data breach (cyber incident) announced by your company. I have received notification that my personal data has been exposed in this incident. As a result, I am concerned about the risk of identity theft or fraudulent activity. In line with best practice and recent precedent (similar to the support provided to customers by other Australian companies in past breaches such as Optus), I request that Qantas arrange a complimentary Equifax credit report and monitoring service for me for 12 months.

    Please advise the process for activating this service and provide any necessary codes or instructions.

    Thank you for your prompt attention to this matter.

    • Meho2026 on 27/10/2025 - 11:59

      That’s far too polite
      I used the complaint form and said this…
      My information was published on the dark web as a result of your data leak.
      You have provided other QFF members, in the same situation, free subscriptions with credit checking agencies.
      I want the same

  • Ash11 on 27/10/2025 - 08:37

    Do they cross check if you've been affected? Or can you simply sign up and email them to get the code?

  • cktftw on 27/10/2025 - 08:54
    -1

    At least Optus tried by being proactive in offering affected customers this.

    And we still have to write to Qantas to request? Pfft

  • hnxhyz on 27/10/2025 - 09:01

    Free, why not.

    thanks for sharing.

  • tunzafun001 on 27/10/2025 - 11:09

    "identity theft insurance"

    What a world!

    I now realize why people tattoo their faces and change their name to Ass face Maclown..

  • timjohns on 27/10/2025 - 12:02
    +1

    You can also FREEZE your own credit for 12 months for free, which is what I did when the QF breach was first announced.
    I did it with Experion at their website, and they replicated the freeze through to Equifax & Illion on my behalf.

  • TestIgnoreMe on 27/10/2025 - 12:04

    They're going to be inundated with the amount of complaints raised. Ah well….

  • anntip on 27/10/2025 - 16:28

    The link is broken. It states "cannot access".

  • nevilleescort on 28/10/2025 - 21:05

    Yes broken since I first tried it yesterday. As mentioned elsewhere, login to Qantas with your account details, go to the contact>complaint form and submit something along the general lines suggested earlier.

    If you don’t already have a login then you probably won’t get anywhere as you are unlikely to have been affected by the hack. Though I suppose it’s just possible they had a record of you lacking those details, provided you have had some formal dealings wth them.

    • starburstyellow on 03/11/2025 - 13:43

      Thanks. Link still broken so trying your recommendation. Let's see what happens.

      • starburstyellow on 03/11/2025 - 18:18
        +1

        No go.

        Based on the email address you have written from, your personal information does not appear to have been impacted by the cyber incident. As a result, you would not have received an email notification from Qantas. Our customer records are based on unique email addresses, so please let us know if you received a notification at a different email registered with Qantas (and confirm that separate email address).

        As you do not appear to have been impacted, we are unable to offer you credit monitoring.

  • Mijora1 on 29/10/2025 - 10:10
    +1

    submitted a case and got an email back saying 5 business days to respond,

    Qantas, the spirit of an (profanity)

  • iamjamoo on 30/10/2025 - 04:51

    Haha I got an email back from them with a bunch of useless info, and no Equifax code.

    I followed up.

  • bigbadboogieman on 30/10/2025 - 18:10
    +1

    Thank you for your email.

    Your personal information that was impacted in the data breach was your name, Qantas Frequent Flyer number and tier only. Other than your name, this is Frequent Flyer data rather than identity data monitored as part of Equifax's services. Unfortunately, this means we are unable to provide you with the Equifax subscription for credit monitoring.

    However, to support customers with any identity management concerns, we have partnered with IDCARE who can provide specialist advice. They can be contacted between 7am and 7pm AEST Monday to Friday on 1800 595 160 (please quote the reference number QANT25).

    Your Qantas Frequent Flyer account remains secure – passwords, PINs, and login details were not accessed or compromised. For your peace of mind, we note that since the incident we have put additional security measures in place to further restrict access and strengthen system monitoring and detection. This includes additional security measures for Qantas Frequent Flyer accounts to further protect them from unauthorised access, including requiring additional identification for account changes.

    If you have any further questions in relation to the cyber incident, the most up to date information is available on the dedicated cyber incident page on the Qantas website. We will continue to update that page. Our dedicated customer support line also remains available 24/7 on 1800 971 541 or +61 2 8028 0534.

    • glyptothek on 30/10/2025 - 18:18

      How long ago did you contact QF? I.m still waiting for the response email promised to arrive yesterday

      • bigbadboogieman on 30/10/2025 - 18:48

        5 days ago

        • glyptothek on 31/10/2025 - 00:01

          Got my Equifax code late this evening - would have been nice if QF had simply offered this to all affected customers

          • bigbadboogieman on 31/10/2025 - 14:39

            @glyptothek: True. I couldn't get it unfortunately and I am already being targeted. For e.g. just today got an SMS as follows from number showing as "Google". Have never received anything remotely similar before:

            "A request was made to link a new Google Authenticator to your account. If this wasnt you, please call 0386096957 immediately ."

            (profanity) these assholes. I had half a mind of calling this number and having some fun but then thought that it may be best to protect my time because at the end when you fight a pig in a mud pit, you're the one fighting while the pig is just having fun.

  • hnxhyz on 30/10/2025 - 20:31
    +1

    FYI I just got response from Qantas.

    We sincerely apologise for this incident and the impact it has had on you. You put your trust in us with your personal information, and we take that responsibility very seriously.

    We would like to offer you a 12-month subscription to Equifax Protect, a comprehensive credit and identity monitoring service. This is at no cost to you.

    The service includes the following:
    Credit report monitoring and alerts, including alerts for key changes on your credit report and access to monthly Equifax credit reports
    Dark web monitoring and alerts, including ‘Identity Protection’ powered by Norton™ *
    Identify theft insurance (up to $15,000 annual cover) ^

    More information on Equifax Protect is available at https://www.equifax.com.au/protect

    To access this support, please follow the steps below:
    Visit the Equifax website to redeem your subscription at https://www.equifax.com.au/protect
    Click on ‘Redeem now’
    Enter your email address and unique ‘Promo Code’

    • bluedufflecoat on 30/10/2025 - 21:08

      I received this too. I've subscribed to equifax separately after the qantas data breach but have now canceled it and re enrolling with the code next month.

      Honestly, 12 months isn't enough. I will have to do this independently, in case my info is used to open accounts which is the biggest risk of all.

  • Sweet3st on 31/10/2025 - 14:09

    Received as well. Thanks OP.

    • madhuy on 31/10/2025 - 14:49

      To which qantas email id we need to request for subscription code?

    • starburstyellow on 04/11/2025 - 19:09

      Did your email get compromised? Mine didn't, and as a result Qantas said no go :(

      • Sweet3st on 09/11/2025 - 19:37

        Yes I received the email letting me know what data had been breeched.

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