Scoopon misleading info. re. Viet De Lites

Lbusker on 06/02/2013 - 12:55

The Scoopon Help Centre message below is misleading and absolute nonsense.
Opening ~two weeks from 18 Jan. would take you to the end of January.
Ring Viet De Lites, as we did several times, and the owner said this in a voice conversation:
“We may open by the end of February”! (we MAY - Sounds like we MAY NOT!)
End of February is also the current (6/2/13) message on the answering machine.
That is a month after the Scoopon suggested opening date.
Go to Southbank and have a look at the joint.
We went twice during normal tradesmen’s working hours.
No repair activity at all – in fact the joint was closed up.
Are they going bust ?

…and is Scoopon asking voucher holders to be ‘patient’ so holders will not ask for a refund until it is too late when last booking date of 5 March has past?
Have Scoopon, being aware of the restaurant having problems, emailed voucher holders with an offer of refund or an extension date for this voucher purchase.
No they have not, why would they. It is not in Scoopon’s interest to do this.
When your voucher has expired it is CA$H right to the bottom line for Scoopon.
This group buy deal industry needs to be regulated.
….
1. Viet De Lites : Scoopon Help Centre
https://helpcentre.scoopon.com.au/.../21581700-viet-de-lites
Viet De Lites
Rhonda posted this on Jan 18 18:02

Dear Scooponeer,
Viet De Lites have been victim to a small fire, but will be re-opening in approximately two weeks. We ask for your kind patience, as you will be able to book after then.
Thank you.
https://helpcentre.scoopon.com.au/entries/21581700-viet-de-l…

Perhaps this person from Scoopon would care to comment !
seamus-catch, CatchOfTheDay / Scoopon, Merchant

Archived

Related Stores

Scoopon
Scoopon
Marketplace

closed Comments

  • neil on 06/02/2013 - 15:05

    Is this the original deal?

    Doesn't look like there are any book by conditions.

    Restaurant site confirms end of Feb. Seems tricky enough servicing 1,257 Scoopons in 3 months, let alone 2. As the conditions of the Scoopon have changed, you should have a case for a refund. May want to put in a complaint with ADMA

    • busker on 06/02/2013 - 16:46

      Neil, I don't know if it is 'the original deal', but it is certainly a Scoopon deal from December 2012.
      For sure Scoopon cashed in on my credit card.
      Here are the deal details:
      Just $29 for $70 Worth of Scrumptious Vietnamese Cuisine & Drinks in Beautiful Southbank!

      http://www.scoopon.com.au/deals/22074/southbank---70-worth-o…

      On the Scoopon it states that you must BOOK BY 5 March 2013 – use by 5 April 2013
      However, the restaurant is not open to take bookings.
      Note valid from 5 January – they have been closed since early January !
      It appears to be one mighty con job - fire, what fire?

      Scoopon: 201 SCOOPONS SOLD - SPREAD THE WORD

      You have to be joking Scoopon, spread the word, well unless you want to get rid of some friends.

      201 Scoopons sold

      There must be a lot of unhappy Scooponeers out there in BrisVegas right now.

      The Scoopon Deal:

      • Valid from 5 January 2013 to 5 April 2013
      • Scoopons available in your account & bookings taken immediately after purchase
      • Bookings are essential 72 hours in advance on (07) 3844 8979 quoting your Scoopon number
      • Subject to availability (closed public holidays)
      • Scoopon tip: book early to secure your desired date and time [HOW WHEN THE JOINT IS CLOSED ?]
      • Scoopon valid for up to 4 people
      • Max 1 Scoopon redeemable per booking
      • 24hrs' notice required for booking changes/cancellations or your Scoopon is voided
      • Scoopons for this offer are limited
      • Valid for lunch or dinner, dine-in only
      • Not valid with any other offer
      • No partial redemption or refunds
      • $70 must be used in one visit. Any remaining credit will be forfeited.
      • If the $70 value is exceeded, the customer must pay the difference

      seamus-catch from catchoftheday/Scoopon please explain what you plan to do to compensate those with valid Scoopons, where the joint is closed !
      Thanks.

  • voteoften on 06/02/2013 - 20:50

    I've had similar things. Changed locations. Closed for awhile, etc.

    Scoopon has always given a refund. If they say, be patient, just say, NO I WANT A REFUND>

    I am confident you will get it. You just have to be firm that you are not interested in waiting.

  • AssociatedScoopon @ Scoopon on 19/06/2013 - 16:25
    -1

    Hey Guys,

    My name is Mitchell and I'm the new Online & Social Media rep for Scoopon.

    If you have any inquiries regarding Scoopon deals, vouchers or orders just let me know and I'll be more than happy to look into it for you.

    Alternatively, you can submit a help request via our Help Centre by clicking on the following link:

    https://helpcentre.scoopon.com.au/home

    Thanks

    Mitchell - Team Scoopon

Login or Join to leave a comment
Login Join