A company has taken my money but not delivered a product

FabMan on 15/03/2013 - 12:35

What can I do when an Australian company based in a different state takes my money and hasn't delivered the product. It is one day short of being 2 months since I first paid for the product.

They don't respond to my e-mails and they don't answer my phone calls.

What can I do? I am really pissed off.

I've been lied to multiple times by a customer service team member. I was told on many occasions I would be called back or e-mailed back, to which I haven't, I was also told a replacement product would take 2 weeks, it is now the 4th week since I was told that.

This is disgraceful customer service, I now just want a refund and to have nothing to do with this company again. But I can't get through to someone there.

General Discussion

Related Stores

Why Wait Australia
Why Wait Australia

Comments

  • zelda707 on 15/03/2013 - 12:49
    +1

    what store is it? You could probably do a charge back if you used a credit card

  • c64 on 15/03/2013 - 12:51
    +1

    http://www.business.gov.au/BusinessTopics/Fairtrading/Pages/…

    if you paid by credit you could investigate a chargeback through your bank

  • FabMan on 15/03/2013 - 12:56

    Thanks, I'll take a look.

    Why Wait Australia is the company, I had a choice of several companies to chose from but their website looked the most professional.

    • strangeloops66 on 15/03/2013 - 13:25

      Darn it, I was thinking Vodafone.

    • kingsville on 15/03/2013 - 13:30
      +1

      "Why Wait"? Oh, the irony!

    • c64 on 15/03/2013 - 14:09

      might be drop shipping from china

  • FabMan on 19/03/2013 - 12:36
    +1

    I received a call from Why Wait Australia at 6pm yesterday. The customer care staff member was out of town for a week due to a family incident, no one else knew the situation or deals with customer care issues regularly.

    I was given what seemed a sincere apology, a refund and a $20 voucher for their store. I am not sure what to take from this, the Customer Care worker seemed genuine however I didn't want the money, I wanted the product. I will buy a product for $20 or less and see if I get the delivery within a short time frame.

    So for the hard to find product I want, I will try another company, maybe i-tech since they have it.

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