Telecube no longer offering NBN

bennos on 29/08/2018 - 15:02

The purpose of this letter is to inform you that Telecube will no longer be offering NBN services from 4th September 2018, after that date the NBN services are in danger of being disconnected. Please act promptly and arrange for a new provider as soon as possible.

We understand that this news is short notice and we also acknowledge the importance of your internet connection. As a result we have made arrangements with two Internet Service Providers that we think are a good fit with your service. Below are the prices and links to their respective sites.

=============================================================
** ABB (Aussie Broadband) **

Aussie Broadband is pleased to offer Telecube customers switching over to us $10 off for the first six months on any unlimited plan, or $5 off for the first six months on any of our other plans.

We know changing providers can be stressful so we aim to make it as painless as possible – online applications will usually see your service switch across in anywhere between 15 minutes and a couple of hours. Please note that if you want to port across your phone number, switching across will take longer.

Aussie Broadband offers all-Australian support, no connection fees and no lock-in contracts (so if you don't love us in the first month, you're free to leave).

To take up this offer, you need to sign up at the Aussie Broadband website www.aussiebroadband.com.au or call our friendly team on 1300 880 905 and use the following promo code at the checkout: telecube

This offer is only available to current Telecube customers and will expire on 31 August 2018.

** Siptalk **

Siptalk are offering two speed tiers with unlimited data. As an incentive they will add a credit to your account for any unused days on your old Telecube service.

  • 50/20 unlimited $75/month
    -100/40 unlimited $95/month

Please log into your Siptalk account at https://manage.siptalk.com.au/myaccount/services/addnew/nbn/ and you can add a service there.

Thank you for your past business and we wish you all the best for the future.

Kind Regards,
John Matich

Telecube

Internet

Related Stores

Telecube
Telecube

Comments

  • dcep on 29/08/2018 - 15:04
    +2

    ohh wow !

    didn't see this one coming.

    at least they give 1 week notice instead of 1 day from buzztelco

  • bennos on 29/08/2018 - 15:05
    +3

    I was with buzztelco, moved to Telecube, now where? Maybe just Aussie Broadband

    • dcep on 29/08/2018 - 15:06
      +3

      exetel

      • teereb on 29/08/2018 - 15:31

        Are you with them / whats your experience? They have decent prices.

        • dcep on 29/08/2018 - 15:32

          no but they're the next cheapest

        • athk on 29/08/2018 - 17:04
          +4

          Yes, BYO modem.

          Speeds haven't dropped below advertised in 6 months the total time I've been with them.

          Don't see any congestion either, pretty heavy user, torrents (Linux ISOs wink) Netflix etc.

          Apart from that, nothing wrong, support was good when I had a question re set of BYO modem.

        • teereb on 29/08/2018 - 17:06

          @athk: Thanks, that's pretty reassuring!

          I'm going to listen to another comment stating that there might be deals chasing telecubes userbase, otherwise exetel seems like a winner!

        • athk on 29/08/2018 - 17:07

          @teereb:

          It's good in my area anyway 2505. Don't let that put you off.

          It was either Exetel or MyRepublic for me. Missed out of the MyRebpublic launch special tho..

        • teereb on 29/08/2018 - 18:18

          @athk:

          I've been with buzz telco then telecube, and never had an issue with either, in 6104, WA.

          I'll wait and see what / if any specials come through, otherwise they look decent enough.

        • G14Classified on 29/08/2018 - 22:12
          +1

          @athk: what does the referrer code give you or the referree?

        • teereb on 29/08/2018 - 22:18

          @sendfoods: I came here to ask just that as well!

          A quick look found me a post from some years ago stating referrer gets $30, so if I sign up after seeing what options may pop up over the weekend, whats your code @athk?

        • athk on 30/08/2018 - 06:51

          @teereb:

          Yep no idea where to find that, all I can. see is my service #…

          Thanks though! Much appreciated.

        • harrywwc on 30/08/2018 - 08:50
          +1

          been with Exetel since 2005 - ADSL1, then 2, then 2+, moved houses in between, now on FTTN 50/20

          I can't fault them. I know on whingepool there are lots who gripe about them, but in the 13 years or so I have been with them, I've had maybe 5 or six calls with them (plus a couple more for mobiles) - so all up, average once a year.

          The Internet issues were all faulty telstra cabling, and thus out of Exetel's control. but they did keep on big-T's case on my behalf until a tech came out the third or fourth time and fixed it properly (new cable to the house's connection point).

          Their support is good, responsive, and knowledgeable - when I've had to use them. Likewise, their sales team are responsive to questions and will direct any 'semi-technical' questions in the right direction.

          So yeah, Exetel Fan.

          .h
          ps our fttn 50/20 usually speedof.me's to 49/14 - so "close enough" to full-speed ;)

        • Jolakot on 01/09/2018 - 13:20
          +1

          They're decent, their support takes forever to reach, last call was on hold for over an hour, but they make up for that by having people who know what they're doing and actually care.

          Cheapest around though, especially for someone on Opticomm.

        • teereb on 02/09/2018 - 12:05

          @phunkydude: turns out I shouldn't have waited. Exetel 50/20 unlimited went up $5 per month -_-

        • teereb on 02/09/2018 - 12:06

          @phunkydude: turns out I shouldn't have waited. Exetel 50/20 unlimited went up $5 per month -_-

        • bamzero on 02/09/2018 - 12:19
          +1

          @teereb:

          Not that I can see, still $60/$70 12 month/no contract

        • teereb on 02/09/2018 - 12:25

          @bamzero: 50/20 is currently 12 month contract $59/ month unlimited. Before September (ie this weekend) it was $54/month. That's all.

        • bamzero on 02/09/2018 - 12:47

          @teereb:

          Not for me. Not mixing it up with the 500gb?

        • teereb on 02/09/2018 - 17:33

          @bamzero: yeah on Friday unlimited was $55 a month. Today it's $60.

          I'll get the 500gb I think. Frustrating though, telecube have now shaped me to 256kbps. Phone call for tomorrow to exetel I think.

          Got some things in the library to watch for now anyway :)

          BTW do you have a referral code/know anything about them?

        • bamzero on 02/09/2018 - 17:40

          @teereb:

          Ok. When I signed up on Thurs 30th prices were same as now for me anyway.

          All I'm aware of is if you start the sign up process (so they have your email) and leave it 3 days, they'll send you a $20 off email, if you can wait that long.

        • teereb on 02/09/2018 - 21:18

          @bamzero: oo, thanks for the heads up!

    • lostn on 29/08/2018 - 15:51
      +43

      Don't move to ABB.

      You're probably cursed and going to take down whoever you touch.

    • superjquando on 29/08/2018 - 16:16
      +1

      I was with buzztelco then moved to telecube. They took ages to process the application so I jumped ship to Aussie broadband. Really have been impressed with the ABB service. Took 30 minutes to transition over

    • alterego13 on 30/08/2018 - 13:54

      I was with buzz, moved to telecube, just last week switched to ABB with their $20 off offer…what timing!!

    • The Hobo on 04/09/2018 - 17:10

      No - you are a bad omen. Leave ABB alone please

  • babiguling on 29/08/2018 - 15:05
    +1
    Merged from Telecube No Longer Provide Service

    Hi All

    Just recieved an email that Telecube will no longer be able to provide NBN service
    Currently I'm on $45 500GB 25/5

    Wondering which NBN company are you guys switching to? Any recommendation, Aussie BB seems popular but the monthly cost is too high for me

    Thanks in advance!

  • SBOB on 29/08/2018 - 15:06
    +2

    fark me… yep, just got this message also…and just paid for another month like yesterday and also have 12 bucks credit sitting there

    • Buff on 29/08/2018 - 19:17

      Same.

    • AlienC on 30/08/2018 - 22:17
      +1

      Better than having $256 sitting there.. I feel like an idiot now.. Was meant to prevent further ozbargain purchases.

      Also paid $35 for pretty much a week or less by the looks of it.. Wondering what I should do to get it back as I don't need phone credit.

      Feel pretty stupid now since I was backing them and supporting them pretty hard when everybody else was saying the opposite.

      Learnt my lesson now. Always follow the group or mob.

      • [Deactivated] on 01/09/2018 - 10:07

        i only use their voip service. their online account portal allows you to transfer credit out.

        • AlienC on 01/09/2018 - 11:03

          To other Telecube members or to your bank account/paypal?

          I can't seem to find the way to transfer credit out only in or to another Telecube member which is well you know useless at this point.

  • johnnybravo on 29/08/2018 - 15:08

    Yeah, just got this mail too. I just moved to them only a few months back. Really annoying.

  • stratbargain on 29/08/2018 - 15:09
    +5

    Siptalk is Telecube…

  • mikedenoob on 29/08/2018 - 15:09
    +4

    Not surprise one bit, they advertise specials then leave customers hanging with delays in connections, increase in prices, poor poor connection with constant drop outs

    Likely they were not able to retain much of their customers after getting them on board with their specials

    • mikedenoob on 29/08/2018 - 15:10

      You know what they said.. bad wrap? Change ur name

    • mikedenoob on 29/08/2018 - 15:11
      +2

      Like a dodge tradie

      • buckster on 30/08/2018 - 18:08
        +1

        Hope you enjoyed chatting to yourself

        • mikedenoob on 30/08/2018 - 19:59
          +3

          I sure did

        • [Deactivated] on 03/09/2018 - 15:50
          -1

          I just cringed…

  • Bik on 29/08/2018 - 15:09

    Wtf. Got this as well. Paid for new month few days ago.

    • Edsanwong on 29/08/2018 - 15:14
      +1

      Does it mean we lost our money we paid in advance?
      Could we ask our credit cards to cancel it?

      • abuch47 on 29/08/2018 - 17:04

        no youll get it back

        • Click_It on 29/08/2018 - 22:33

          Paid mine 3 days ago, tomorrow I'll be asking for it back and when they ignore me like most of our communication experiences with telecube, I'll invoke the TIO.

          It's a shame, apart from shitty communication and stuff ups like taking my money then shaping me for "not paying", the speeds have been pretty darn reliable. For the price I was happy here.

  • benjamin on 29/08/2018 - 15:20

    Looks like https://www.fliptv.com.au/nbn/ or exetel for me now

    • dcep on 29/08/2018 - 15:25

      *$10 off promotional pricing for the first 6 months of service and will revert back to standard price in month 7 of your plan.
      Standard monthly cost as follows: NBN 12 is $49.90, NBN 25 is $59.90, NBN 50 is $64.90.

    • benjamin on 29/08/2018 - 15:36

      Wow, exetels price jumps from $40 to $60 a month for cheapest plan after putting in my address…

      • mskeggs on 29/08/2018 - 19:45
        +1

        I think Exetel wholesale the TPG FTTB product in inner metro apartments. It is dramatically cheaper than NBN, but is only available in some buildings.

    • yht on 29/08/2018 - 21:42

      Exetel is $5 more than fliptv if you only need 500gb 50/20. Fliptv is cheaper and unlimited as well. Jump ship after 6 months.

    • AlienC on 30/08/2018 - 22:29
      -1

      Looking at https://clickbroadband.com.au/promo/ or https://www.letsbemates.com.au/nbn/

      Since the big guys TPG and MyRepublic seem to have upfront costs for month to month no contract plans.

      Iinet is one of the worst at this.

      Dodo is pretty bad too now

      $60/month 12/1 unlimited

      $65/month 25/10 unlimited

      $75/month 50/20 unlimited

      Which is not bad but the $109.00 Modem Fee and $99.00 Setup Fee for month to month kills it for those low on cash atm.

      You have to choose 24 month contract to get no fees but then you need like $1440 to $1800 cash on hand upfront I believe.

      Looks like exetel maybe also for me if they can do month to month for cheaply.

      • SBOB on 30/08/2018 - 22:37
        +2

        but then you need like $1440 to $1800 cash on hand upfront I believe.

        Huh? Just because it's 24 mth contact, doesn't mean you pay for the entire 24mths at the start.
        It's still billed monthly……

        • AlienC on 30/08/2018 - 23:17

          My bad you are right.. please ignore above misinformation got a bit too excited and heated up there rushing information.

          Good call SBOB.

      • xxau on 31/08/2018 - 12:43

        Avoid mate, you'd better check their review on productreview.

        • follow on 31/08/2018 - 13:41

          Very good reviews lol

        • xxau on 31/08/2018 - 21:57

          @TarquinOliverNimrod: they have some issue with their bills especially when you are leaving them.

        • AlienC on 01/09/2018 - 02:42
          +1

          @xxau: what's your day on Exetel or Mungi?

          I have ruled out TPG because they don't allow you to start a credit or balance like Telecube and only accept auto debit which is not good for my use case scenario.. love stuff with the option to prepay or start a balance.

  • cray on 29/08/2018 - 15:22

    I only need something in place between 4-21 Sept while waiting for ABB bandwidth to be upgraded. Suggestions? I'm guessing money is non refundable?? Very annoying indeed.

    • ESEMCE on 29/08/2018 - 15:36
      +1

      I'm in the same boat…
      Aussie is a no brainer for us between the two choices (Dialling down the download limit I get pretty close after the $10 discount, but I've gotta wait almost 2 months!

    • ESEMCE on 29/08/2018 - 16:36

      It gets better…
      Just signed in to SIPTalk and they can't sell me a service until 21 October either!!!
      Coincidence?

      • Click_It on 29/08/2018 - 22:35

        Siptalk are telecube I thought? I'd be steering clear.

        • ESEMCE on 30/08/2018 - 10:26

          Yeah, I only tried signing up to SIPTalk as an interim until I could switch to ABB.

  • lostn on 29/08/2018 - 15:27
    +3

    Telecube - NBN - 100/40 1000GB $75 - 12 Months Price Promise - No Setup

    So you're breaking your promise then?

    It's scary how much they were keeping from us. This year the rep has posted a lot of deals. Going bust isn't something that just happens out of the blue. The management would have known for a while that there was a good chance this could happen but they never hinted at all that they weren't doing well.

    I'm very glad my attempt to move failed. I don't need the upheaval. A lot of drama happens when porting your landline number.

    • benjamin on 29/08/2018 - 15:30
      -2

      They aren't increasing their price, so haven't really broken their promise…

      • lostn on 29/08/2018 - 15:31
        +6

        The promise is that you get this service for this price. If you stop offering the service you promised you would offer, that's a broken promise.

        • baskinghobo on 01/09/2018 - 12:21
          +2

          No business can promise they won't go under.

    • callum9999 on 30/08/2018 - 04:20
      +6

      Why on Earth would they announce that their finances are bad? It would instantly remove any slim chance they would have had at recovering.

      • lostn on 01/09/2018 - 20:16

        They don't have to announce their finances are bad.

        But they shouldn't have misled people into thinking they were good either. They said their pricing was sustainable as opposed to cheap and you were paying for quality, which it certainly was not. They went bust not long after offering some of their best deals, drawing in a lot of new customers.

  • Skramit on 29/08/2018 - 15:29

    Insolvent or just exiting NBN only?

  • Changskies on 29/08/2018 - 15:30
    +5

    Lol screw this company, im going to file a complaint unless Im refunded on the balances.

    • mskeggs on 29/08/2018 - 19:47
      +17

      You should. I would suggest hiring a lawyer. I bet the business has lots of assets and no creditors, so you will be first in the queue!

    • mattythecapybara on 29/08/2018 - 19:58
      +1

      That's what chargebacks are for.

    • Julius on 30/08/2018 - 10:44
      +1

      Lmao go with a class action

    • AlienC on 30/08/2018 - 22:31

      I'm with you on this one after I try calling during business hours tomorrow after a few errands.

  • lostn on 29/08/2018 - 15:31
    +2

    And they only give you less than a week's notice. Classy. Hope your new provider does very quick churns.

    • troyww on 29/08/2018 - 15:50

      Pretty much on par from their previous shenanigans .
      Price went up 2 weeks after I joined then they charged me for changing plans despite stating that it was free to change plans . Then had to ask for a refund for the change of plan charge , no easy task with their rather random support .
      I'm super glad I never recommended these guys to any of my friends as I never felt they were cheap enough to warrant the low level of customer service .

      • Diji1 on 29/08/2018 - 16:27
        +11

        We could have had cheap, efficient nationalised internet like Europe but instead Australia voted in neo-liberal corporate shills who privatised everything. Despite the example of America showing what a terrible idea this is for everyone other than the businesses engaged in screwing everyone.

        So now you are dealing with the results: "businesses" behaving like criminal organisations by actively attempting to defraud people (nothing new for the telco industry) while we pay three as much as Europe pays for unlimited, unmetered service.

        • lostn on 29/08/2018 - 16:51
          -8

          Venezuela shows what happens when the state owns everything. It runs them poorly because they don't have the expertise.

          Country's gone bankrupt and now a big mac costs thousands of dollars.

          You're not really comparing apples to apples though when you compare us to Europe. It will cost us a lot more to install the same level of internet as Europe has due to low population density. The neo liberals said it was too expensive and FTTP got paired back to FTTN. That final connection costs thousands of dollars to make if you want to do it yourself. I don't think the government is going to want to pay for that, not when Labor already put them that deep into debt.

        • droptester on 29/08/2018 - 18:52
          +4

          @lostn: instead we paid for a bunch of old tech, a lot of which had to be scrapped anyways because it was in such bad condition. Not to mention, we're still spending a lot to roll out a technology that will be obselete quite quickly.

        • callum9999 on 30/08/2018 - 04:28
          +2

          I don't quite understand the point here? NBN is a nationalised network. "Europe" is also very vague - the UK internet infrastructure is privatised yet is faster and cheaper than here.

          The relevant factors are geography and demographics. Nationalised vs private is an almost irrelevant aside.

        • callum9999 on 30/08/2018 - 04:31
          +3

          @lostn: No it doesn't, it shows us what happens when a megalomaniac runs everything.

          There's absolutely no reason whatsoever why a government wouldn't be able to successfully run an internet network.

        • lostn on 30/08/2018 - 18:18
          +1

          @callum9999:

          Private corps run things at a profit. They are good at that. Governments don't care if they lose money. It's taxpayers who pay for it anyway. You might get better service. Unfortunately it's not always sustainable.

          There's absolutely no reason whatsoever why a government wouldn't be able to successfully run an internet network.

          The government is not very efficient. Especially ours. Too much goes into admin. Everything blows budget. When it's privatized and you manage your finances that poorly, you get the axe.

      • Povotron on 30/08/2018 - 12:16

        Yeah all their previous decisions have been shady. Now it seems they're shutting shop a time where most of their customers have just paid for / credited their account for the following month. If they don't plan to refund it then it would seem like they've picked the time they could steal the most.

  • ESEMCE on 29/08/2018 - 15:34

    Great… and Aussie have stopped all connections in my area until 21 October!

  • jackwoz on 29/08/2018 - 15:35
    +3

    Telecube is an example of how not to run a business. Firstly changing the price on people 1 month after signing up now pulling the rug completely and you have 6 days to find another ISP.

    • dcep on 29/08/2018 - 15:45
      +1

      or buzztelco .. offering unlimited nbn from $19 across all new & existing customers while owing $1.8m to vocus/aapt

      buzztelco did well

    • Diji1 on 29/08/2018 - 16:29
      -6

      Telecube is an example of how dumb voters are when they voted in Liberal and Labour leaders explaining that privatising telcocommunications leads to low prices and high service levels.

    • PopCounty on 29/08/2018 - 22:46
      +2

      Was pissed off when they increased price in 3 weeks after their offer. Wished they be shut down for false practices at that point of time.

      But really looking at any business going down just melts my heart. Wish them good luck regardless of their past.

  • Edsanwong on 29/08/2018 - 15:35
    +2

    Anyone try Mungi?

    • cray on 29/08/2018 - 16:34

      I was with Buzz until they went bust, ported to Telecube but Mungi had a good offer so I ported again but I didnt like the ping speeds (I'm in WA and they're still building the infrastructure here), so went back to Telecube. I signed up with ABB when they had the 20 off but they wont have bandwidth in my area until 21st Sept. A bit of dilemma now.

      • MeesusEff on 29/08/2018 - 16:50
        +1

        How was your Mungi speed? Mine was pretty abysmal, but it was perfect on Buzz. The good ol' Buzz days :(

        • cray on 29/08/2018 - 16:55

          Had peak hour congestion with Mungi but they claim that I didn't select the right server (Perth) when I did my speedtests. It automatically selects Sydney servers and I could hardly get anything close to 50/20. I get around half and I'm on FTTP.

          Telecube was better at peak hours for me.

          Buzz was cheap and fast. Hopefully ABB will be better.

      • AlienC on 30/08/2018 - 22:36

        I'm thinking either exetel, fliptv or click broadband atm.. Maybe Mungi if they offer in my area.. Gonna have to do the ring around rounds soon once I get stuff sorted.. Bad timing for me for a $250+ balance still in Telecube even after they charged me another month for what 6 days?

        Kind of hoping this is some stunt and they are gonna go another backflip and go April fools in August or something
        …highly doubt it though ..

        I am just glad my housemates aren't angry again like last time at the expected downtime sometimes I wish I could just fly for fast away like a little bird.

    • apptrack on 29/08/2018 - 20:42

      Yep Mungi is great for me, get 48/18 out of 50/20 at peak.

    • andyken on 30/08/2018 - 22:02

      Actually, my Mungi speed was better than ABB on peak time (switch to mungi from abb when they increase the price)

    • Tobz on 01/09/2018 - 16:55

      I was with telecube and swapped out due to a misunderstanding in billing due to communication issues. We ended up agreeing to split ways as the subsequent discussions got a little messy.

      Moved to Mungi and they have been great! Super super quick connection, prompt service and easy billing. Speeds have been consistent at 46/17.

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