Amazon Harassing Me by Spamming Me Emails Requesting ‘Statutory Declaration’

Kawaii on 02/12/2022 - 16:14
Last edited 02/12/2022 - 22:13 by 3 other users

Any comments asking me to sign Statutory Declaration is not welcome. I do not wish to be harassed over this issue. Other resolution request would be welcome.

My item was delivered to a house with a Black door according to Auspost delivery proof photo. My house has a Red door, the shape of the wall and colour doesn’t match at all either. It’s all on the delivery proof photos.

Talking to Amazon customer service they sent such info to ‘account specialist’ team. That team ‘made a final conclusion’ that the package was properly delivered to my house. I’ve sent the photo of my house and it doesn’t have a black door.
They have been flooding me with email asking ‘statutory declaration’ for this item, and

///

That's definitely not what we want our customers to experience.​​

You can check delivery details in your account, apart from that we can't share details with you

///
I'm sorry for the inconvenience you've experienced in this case.​

Unfortunately we are unable to issue refund or replacement until we receive a valid Statutory Declaration, Please complete the request and send us the form filled with required details

Thank you for understanding.

We hope to see you soon. Thank you for contacting Amazon.​​

///

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was properly delivered. In particular we have considered information from our records, as follows which indicate the item as delivered:

  • the timed geocode stamp of the delivery location;

  • information collected at the point of delivery; and

  • the package weight and reported condition.

Accordingly, based on our investigations, we won't be able to provide a replacement or refund for this order at this time.

Please contact us again and include a PDF, JPG or PNG copy of the Statutory Declaration of the applicable state to the following address: e-mail address They can be downloaded from the links below. Please be sure to include key information including:

  1. Date and place it was created

  2. Signatory witness with the contact data and is within the list of authorised witnesses for the applicable state where the incident is being reported

  3. The wording suggested below to be included in the Statutory Declaration

"I confirm that I have not received the item/s I ordered from Amazon with order number [insert], being [product description].

I have checked with other members of my household, and around my property, and have satisfied myself that I have no knowledge of the whereabouts of the above missing item/s.

I will notify Amazon as soon as possible if the above missing item/s come/s into my possession.

I agree to cooperate with Amazon and/or the police in the event of any investigation into the above missing item/s.

I understand that a person who intentionally makes a false statement in a statutory declaration is guilty of an offence."

For VIC : Available to download from the Victoria Government website: https://www.justice.vic.gov.au/statdecs#form

For NSW : Available to download from NSW Government website: https://www.jp.nsw.gov.au/Pages/justices-of-the-peace/nsw-st…

1) Please note that in the above link there are two authorised formats for Stat Decs in NSW (Eighth Schedule or Ninth Schedule)

2) Either format may be used however I recommend using the Ninth Schedule format on the basis that the declaration wording refers to "punishment by law provided for any wilfully false statement in any such declaration" which may be more successful in deterring customers from making false declarations.

For QLD : Available by direct link on the Queensland Courts website: https://www.courts.qld.gov.au/__data/assets/pdf_file/0011/88…

For SA : Available by direct link on the SA Government website: https://www.agd.sa.gov.au/s/redirect?collection=AGD&url=http…

For WA : Available by direct link on the WA Government website: https://www.wa.gov.au/system/files/2021-12/wa-stat-declarati…

For TAS : Available by direct link on the TAS Government website: https://www.justice.tas.gov.au/statutory-declaration

For NT : Available to download from the NT Government website:
https://nt.gov.au/__data/assets/word_doc/0011/167933/statuto…

For Cth/ACT : Available by direct link on the Attorney-General's Department website:
https://www.ag.gov.au/legal-system/statutory-declarations

For NZ : Available to download from the NZ Government website:
https://www.govt.nz/browse/law-crime-and-justice/making-a-st…

Please contact us back when the Statutory Declaration is complete. We are unable to accept Statutory Declarations that do not follow the above mentioned guidelines.

Please note: to assist in obtaining a Statutory Declaration, we recommend that you provide a copy of this email to the witnesses to help explain what has happened.

Thank you for your understanding.

The customer service team says there’s no other departments that can solve this issue. They can only pass this to ‘account specialist’ And the account specialists refuse to help.

//
Should I go to the court or what? I am happy to sue them.

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closed Comments

  • spackbace on 02/12/2022 - 16:17
    +35

    Why wouldn't you complete the stat dec to say you haven't received it?

    • jv on 02/12/2022 - 16:35
      +3

      They believe they are too impotent…

    • SF3 on 02/12/2022 - 17:22
      +7

      OP here to only seek confirmation bias.

    • solidussnake on 02/12/2022 - 17:27
      +5

      They spent more time writing this post instead of getting a stat Dec

    • HumbleCat on 02/12/2022 - 21:01

      "Should I go to the court or what?
      I am happy to sue them."

      The first thing a court or VCAT will do is make them take an Oath in front of a judge.

      Sign the statement unless you are lying. Amazon wont make you sign one unless item value is above $500 or if you are repeatedly 'losing' items.

  • kanmen on 02/12/2022 - 16:18
    +9

    Is there a reason why you can't fill out the Stat Dec?

      • spackbace on 02/12/2022 - 16:20
        +15

        I do not wish anyone to bother me with this issue.

        Then you must not actually care about the item or it's value

        • Kawaii on 02/12/2022 - 16:22
          -2

          $100

      • kanmen on 02/12/2022 - 16:24
        +4

        This seems really petty to me. Do you want the item that you paid for or not? I can see why it's annoying that you have to do more work for something that is not your fault but they have provided an easy solution for them to be able to rectify the error.

        If you don't want them to bother you, tell them you don't want the item and I'm sure they'll stop messaging you about it?

      • jjjaar on 02/12/2022 - 16:31
        +21

        I do not wish anyone to bother me with this issue.

        Then why are you bothering us with this issue?

      • Seraphin7 on 02/12/2022 - 16:41
        +3

        Is there a reason why you can't fill out the Stat Dec?
        I don’t want to. Simple. It’s not my house.
        I do not wish anyone to bother me with this issue.

        Yeah, it's a real pain up the jacksie.

        Should I go to the court or what?
        I am happy to sue them.

        Wait, wot? That escalated quickly.

        Just give them the stat dec. Or don't. The first might get you what you want. The second won't.

        • Kawaii on 02/12/2022 - 16:45
          -1

          I’m happy to go through the second option than signing a documents.

          • racer1234 on 02/12/2022 - 18:55
            +4

            @Kawaii: You have no concept of the court process if you think it is less of a pain than getting a stat dec signed.

          • GrueHunter on 02/12/2022 - 19:50

            @Kawaii: Why are you here then

      • brad1-8tsi on 02/12/2022 - 17:38

        It’s not my house

        naughty naughty

  • Muzeeb on 02/12/2022 - 16:20
    +22

    Just complete the Stat Dec and get on with your life. FFS.

    • Kawaii on 02/12/2022 - 16:50
      -5

      Thanks NO

      • Muzeeb on 02/12/2022 - 16:51
        +9

        We can't help you if you can't help yourself.

      • Quantumcat on 02/12/2022 - 17:11
        +10

        The only reason to not do it is because you'd get into trouble for lying, ie it was actually your house all along

        • DashCam AKA Rolts on 02/12/2022 - 20:02

          Amazon might have a photo of a brush and an empty paint can, with evidence of red paint.

  • recycledrevenge on 02/12/2022 - 16:24
    +9

    Should I go to the court or what?
    I am happy to sue them.

    The court will probably ask why you didn't complete the stat dec, not to mention it's significantly more effort to get a lawyer and take them to court vs going to a JP to sign a piece of paper in front of them.

    • Kawaii on 02/12/2022 - 16:45
      -6

      Because I do not want to. Because the photo already shows otherwise

      • recycledrevenge on 02/12/2022 - 16:46
        +7

        There's a lot of things in life that I don't want to do but I do them anyway because adults have responsibilities in life.

      • dtc on 02/12/2022 - 17:34
        +5

        your photo is a random photo, could be of any door. Why should amazon trust that your photo is a photo of your house? Look, here is a photo of my front door https://www.istockphoto.com/photo/front-door-gm166270889-220… Amazon now give me $100

        • Muzeeb on 02/12/2022 - 17:35
          +2

          Nice door

        • photonbuddy on 02/12/2022 - 20:58

          🤣 How lazy are posters 🤣

          Amazon aint gunna pay out on an image with istock watermarked all over it!

      • GrueHunter on 02/12/2022 - 19:52
        +3

        Won't sign a stat dec

        Will sign paperwork to go to court

        slow clap op

        slow

        clap

    • Daabido on 02/12/2022 - 20:22
      +2

      Happy to sue over $100. Thanks. I needed a laugh. Let me throw tens of thousands of dollars at lawyers to take on a trilliion dollar company. Dumb.

  • DingoBilly on 02/12/2022 - 16:28
    +14

    Sign the stat dec.. it's very easy/simple.

    I don't understand why you'd want to spend hours and $$$$ chasing $100 when you can just spend 30 minutes for free to get your refund.

    Unless of course you're full of shit and lying about it, in which case it starts making a lot more sense.

      • recycledrevenge on 02/12/2022 - 16:40

        I’m not signing those documents for a reason

        What reason?

        • Kawaii on 02/12/2022 - 16:47
          -6

          Give me your address I will tell you in person

          • recycledrevenge on 02/12/2022 - 16:48
            +4

            @Kawaii: It would be a lot quicker for you to complete the stat dec than it would be for you to fly from Perth to Sydney.

  • Drakesy on 02/12/2022 - 16:29
    +3

    Have you thought about it from the other way, how many of these requests' amazon would get each day that are fraudulent?

    Just sign the stat dec and move on.
    You do want this resolved, no?

      • recycledrevenge on 02/12/2022 - 16:43
        +7

        Does the house it was delivered to have a green or black door?

        The proof of delivery shows it is delivered to the GREEN-DOOR house

        My item was delivered to a house with a Black door according to Auspost delivery proof photo.

        Does your house have a black or red door?

        it never got to MY HOUSE, which has a BLACK door

        My house has a Red door

        • CrowReally on 02/12/2022 - 16:46
          +5

          "it never got to MY HOUSE, which has a BLACK door, My house has a Red door"

          Almost. "I see a red door, and I want it painted black" are the correct lyrics.

      • sharkyoz on 02/12/2022 - 16:54
        +3

        I see a red door and I want to paint it black……

  • Miker82 on 02/12/2022 - 16:32
    +6

    If you go to court, you will need to prove your case. That will require, as a first step, that you serve an affidavit. It is likely that affidavit will be to the same effect as the statutory declaration now sought. It seems to me there is an easy way and a hard way to deal with this - the statutory declaration is the easy way.

    • Kawaii on 02/12/2022 - 16:36
      -3

      Did you read the first line.

      The proof of delivery shows it’s delivered to another house.
      I have 30+ orders from Amazon every month and this is the only one went wrong

      And why do I need to sign this documents?

      • recycledrevenge on 02/12/2022 - 16:38
        +1

        And why do I need to sign this documents

        Do you want your money back/replacement item or not?

        • Kawaii on 02/12/2022 - 16:45
          -2

          I would not sign the statutory declaration. Simple. I need another solution.

          • recycledrevenge on 02/12/2022 - 16:47
            +6

            @Kawaii: That's not how it works. You can't just demand an organisation give you a different solution because you can't be bothered doing the very easy task they've asked you to do.

          • CrowReally on 02/12/2022 - 16:48
            +5

            @Kawaii: Have you filled out the Timewaster 204-T forms in triplicate? No photocopies are accepted, you gotta do it three times.

            Then put them on the table and ask them to solve the problem for you. If they don't say anything, repeat the process with some fresh forms.

            • Kawaii on 02/12/2022 - 16:49
              -2

              @CrowReally: Thanks, you are selected as a team member for Amazon !

              • CrowReally on 02/12/2022 - 16:53
                +1

                @Kawaii: Brother, if being unhelpful was a requirement to work for Amazon you'd be the one sending out the emails asking customers to fill out (simple) legal forms to investigate missing items.

              • AndyC1 on 02/12/2022 - 20:20

                @Kawaii: Then you must be a Amaozinian gorilla?

      • Quantumcat on 02/12/2022 - 17:13
        +1

        And why do I need to sign this documents?

        Do you even understand what a stat dec is? All it does is say that what you are saying is really true, and if you're lying you get into trouble. Like a pinky promise. The only reason for not signing one is that you would be lying by doing so.

      • Miker82 on 02/12/2022 - 17:33

        Actually, that is not what the proof of delivery shows. At least, not in the way you think it does. Nor in the way you have written your post. The proof of delivery shows that it was delivered to a house with a black door. It would be another matter if the proof of delivery said it was delivered to another address.

        But that is not what your post said. (Unless the second reference to photos is intended to suggest that you have also obtained photos from Australia Post that show your house. It is hard to see why that would occur).

        Rather, you say you have a red door. Let it be assumed that you do. You still need to prove that. Be it in court or otherwise.

        That is why everyone is telling you to sign the statutory declaration.

        Yes. There are other ways. Litigation is one. But over a $100 item? Hardly seems worth it.

  • Porker on 02/12/2022 - 16:35
    +2

    You'd sue them and go to Court for not receiving the goods, where they're saying that they'll give you the goods and you just have to sign a stat dec to say that you haven't received it?

    You'd literally need to sign more paperwork to proceed with legal proceedings. Plus, have I got this right, you're suing them for the item that they're saying they'll give to you, but with condition?

    • Kawaii on 02/12/2022 - 16:37
      -3

      Because there’s enough evidence that this has been sent to wrong address. They refuse to accept that photo.

      • Porker on 02/12/2022 - 16:38
        +1

        So you're just arguing on 'principle'.

        No body can stop you from doing that, but as many have advised, you'll spend more time and money on that line of argument than just accepting the replacement item via stat dec.

      • recycledrevenge on 02/12/2022 - 16:39
        +1

        You're choosing to ignore the simple no cost option and wanting to proceed with the expensive time consuming option.

        Makes perfect sense.

        • Kawaii on 02/12/2022 - 16:41
          -3

          Yeah. Keyboard warrior.

  • dazweeja on 02/12/2022 - 16:38
    +10

    Amazon seem to have made a reasonable determination based on the evidence available to them. The only counter-evidence is a photo that you sent them of a house with a red door and your claim that it's your house. How do they know that's actually a photo of your house? Before they proceed any further, they want you to sign something so that you're liable if you're providing false information to them. Seems reasonable to me.

    • Kawaii on 02/12/2022 - 16:43
      -2

      Because I have sent them the email with
      ‘ correct house with Amazon order # A, that shows the order has been delivered to the correct house. That shows successful delivery, that shows my door is black. That I have an order ABCDEDGHI shows the same door and same location’.

      While for this parcel ‘Z’, it is delivered to a house that’s different than the previous photo.

  • CrowReally on 02/12/2022 - 16:38
    +5

    If only there was a simple way to resolve the whole thing.

    • CrowReally on 02/12/2022 - 16:39
      +4

      "WHY SHOULD I HAVE TO DO THINGS THE SIMPLE WAY"

    • Kawaii on 02/12/2022 - 16:49
      -2

      When I said, signing a SD is not an option, choose to accept that it is a fact.

      • CrowReally on 02/12/2022 - 16:51
        +1

        But then how will I solve your problems for you???

        Actually, SD are the initials of Scooby Doo. Maybe you can get him and the gang in the Mystery Machine to solve the mystery of the disappearing package.

  • Jimothy Wongingtons on 02/12/2022 - 16:43
    +4

    You've done the right thing in bringing this issue to light, have you rung the toll free 1800 number to escalate the issue to Ozbargain V.V.V.V.I.P Platinum member support so they can talk to our guys on the inside at Amazon so they can override the need for stat dec? The number should have been included in your introductory membership goodie bag.

    • CrowReally on 02/12/2022 - 17:14
      +2

      Yeah, the goodie bag never arrived. But the courier company said they did deliver - they even have a photo of it on the doorstep! What a pickle!

      • Guybrush57 on 02/12/2022 - 18:02

        Better fill out a stat dec!

  • Kawaii on 02/12/2022 - 16:43
    -6

    Why is this website such a bully now?

    • recycledrevenge on 02/12/2022 - 16:49
      +7

      No one is bullying you.

      No one can understand why you would rather take Amazon to court ($$$ and time) than just sign a simple piece of paper.

  • AustriaBargain on 02/12/2022 - 16:47

    Do the stat dec and send them a Google Street View link of your front door.

    • Kawaii on 02/12/2022 - 16:48
      -1

      I won’t sign the documents and I’ve requested Auspost to send me a notice this item isn’t delivered to my address.

      • AndyC1 on 02/12/2022 - 20:22

        You should know how the courier system works as you have been a member for a while, but this shows you have not read posts……

  • RandomNinja on 02/12/2022 - 16:52

    I had the same thing happen to me a couple months ago. Despite having plenty of successful deliveries before and after my missing delivery, Amazon decided it was delivered successfully. The item required a signature on delivery, so I asked them who signed for it as no one was home? They ignored my question and sent me the same response you got, then refused further correspondence. I'm guessing it's a tactic to wean out people trying to scam them, but for genuine missing deliveries, it's a horrible customer service experience.

    I raised this with NSW Fair Trading who agreed it was excessive to request a stat dec when they couldn't provide proof of delivery. Thankfully, they sorted out a refund for me after a few weeks. Give your WA Fair Trading equivalent a go and see if they can sort this out with Amazon for you.

    • recycledrevenge on 02/12/2022 - 16:55

      excessive to request a stat dec when they couldn't provide proof of delivery

      I think the difference here is there is a proof of delivery that has been provided.

      • Kawaii on 02/12/2022 - 17:00

        And it’s not my house.
        As I’ve said my house has a Black Door
        And the proof of delivery shows this item was delivered to a house with a RED door that has a different shape of wall than mine.

        • Muzeeb on 02/12/2022 - 17:37
          +3

          My item was delivered to a house with a Black door according to Auspost delivery proof photo.

          My house has a Red door

          Sprung. What a Muppet. It all makes sense now. Don't use the excuse you were confused. Everyone knows the colour of their front door.

          • iamherenow on 02/12/2022 - 18:01
            +2

            @Muzeeb: Are you sure it's not green? That's what the revisions say.

        • SBOB on 02/12/2022 - 17:45
          +1

          As I’ve said my house has a Black Door

          In the original post you said
          "My house has a Red door,"

          Perhaps a stat dec isn't a good idea, as you can't even get your door colour right.

          • Kawaii on 02/12/2022 - 17:48
            -1

            @SBOB: Thanks for checking out. You will be the judge.
            Some information in this case has been hidden for privacy issue. Simple

            • SBOB on 02/12/2022 - 18:37
              +2

              @Kawaii:

              Some information in this case has been hidden for privacy

              Information like the truth?

              A door colour is a danger to your privacy….hilarious.
              What's your next joke? Lawsuit over a $100 package ?

    • Kawaii on 02/12/2022 - 16:59
      -1

      Hey thank you. You are genius. :)
      Have a wonderful day and I will do that

  • CrowReally on 02/12/2022 - 16:55
    +4

    I frankly refuse to believe that you haven't actually signed the Stat Dec.

    Can you fill out a legally binding form swearing to us all that you haven't signed a Stat Dec? Do that and get it witnessed by a J.P. and then we will tell you how to fix this.

    • Porker on 02/12/2022 - 16:59
      +1

      I was reading the replies, and OP's refusal to sign a Stat Dec.

      Kinda makes sense their passion on this aspect if there is some other issue with them proclaiming that they are who they say they are, or other aspect of identity, citizenship, etc etc .

      OP has made it very clear they won't sign a Stat Dec, but I might have missed the reason why - is it principle based argument, or refusal because of (say) above?

      • CrowReally on 02/12/2022 - 17:02
        +1

        Dude watched The Crucible or Les Miserables or Braveheart a few times, had a disassociative event and they're like

        YES!!! YOU WILL NOT GET ME TO SIGN THE STAT DEC!!

        (leaps onto breakfast table) I AM A MAN - OF - PRINCIPLE!

        (raises arms above head) I WILL NEVER SIGN IT!!

        (deep breath) NEVER!!!!

        (flings open window, screams into street) NEVER!!!!!!!!!!!!

      • Kawaii on 02/12/2022 - 17:04

        I have my ID documents but I’m not providing it. I haven’t signed any documents for genuine reason from 4 years ago.

        • Porker on 02/12/2022 - 17:07
          +1

          I think you may have received a more suitable response to the query had you been forthcoming about this aspect. Eg. "I can't sign a Stat Dec because of X reason", as most of the information and responses leaned towards 'I won't do it' or 'they're wrong and I won't let them go'

          No one knows who you are or can identify you to tell on you for the 'X' reason above, but I think it would have definitely allowed others, myself included, to see if alternative options were available to you apart from the obvious 'sign the Stat Dec' response.

        • CrowReally on 02/12/2022 - 17:12
          +2

          The JP won't ask you why you're wearing a tinfoil hat, he only is there to make sure the signature is genuine.

          Also, +1 Optimism score for being willing to take Amazon to court but avoiding filling out paperwork/providing ID as part of that process.

  • sam-1966 on 02/12/2022 - 17:00
    +1

    I worked for a bank fraud department. Stat decs were required as part of the investigation and a police report.

    Basic common sense and would be required by their insurance company and for them to proceed with any action against the courier company.

    • Kawaii on 02/12/2022 - 17:02

      The courier company has given the ‘proof of delivery’ however this shows the package was delivered to WRONG address.

      Itself is an evidence. I’ve sent a ticket to Australia Post to see what they say.
      Meanwhile WA fair trade will be contacted

      • sam-1966 on 02/12/2022 - 17:10
        +1

        My company would still have required a stat dec that you haven't received the parcel. Seriously - you could have gone and picked it up! Obviously, I'm not saying you did, but signing a stat dec to say you haven't received it makes your case clearer.

  • valleyrain on 02/12/2022 - 17:05
    +1

    My item was delivered to a house with a Black door according to Auspost delivery proof photo.
    My house has a Red door, the shape of the wall and colour doesn’t match at all either. It’s all on the delivery proof photos.

    Playing the devil's advocate here… From Amazon's view, just because your house has a red door and the proof says it was delivered to a house with a black door doesn't mean it was incorrectly delivered. You could have painted your house red and changed the wall after the delivery. Do you have proof from Google Maps that it was red before the delivery?

    • Kawaii on 02/12/2022 - 17:21

      How about the whole arrangement of the house is different and you can see from the photo…
      $100 for painting my doors… you are genius.

      • SBOB on 02/12/2022 - 17:37
        +4

        $100 for not signing a simple Stat Dec and threatening court proceedings…..you are a genius…..

      • AndyC1 on 02/12/2022 - 20:27

        Got to love the info that is WRONG… where is the links to the photo NOWHERE…

  • randomusername2017 on 02/12/2022 - 17:23

    Amazon Harassing Me by Spamming Me Emails

    Problem solved

  • CrowReally on 02/12/2022 - 17:27

    I think we've stumbled across a little Murder She Wrote moment, lads.

    Kawaii has recorded a timestamped video of themselves picking up a parcel in front of a BLACK DOOR which is the perfect alibi because we all know Old Man Datstec was murdered on the other side of town in front of a .. (reviews security footage) red door. Hmm.

    "But how could one man be in two places at once, Miss Fletcher? He cannot. And so you see, you are barking up the wrong tree."

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