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  josh9787 on 25/06/2013 - 01:40

  +1

  what is the buyers feedback like?
  does he have a good history?

  see what others have said, and keep a copy of all your emails. so if he opens a dispute you can talk with paypal that you have done the right thing by your self, and that the buyer may be responsible for all the problems.

  The buyer acknowledged the product was well package and posted, so you have a lot in your favor. so if you can sus out a bit more on what the buyers history is it may help you a bit more.

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  glendv on 25/06/2013 - 05:49

  +1

  I've tried claiming with Australia Post before, it never works. Once they told me that computer's weren't covered, next "it wasn't packed properly", even though it was packed in bubble wrap, air bags, and foam noodles.

  I'd possibly think that if he opened it, he would have voided all implied guarantees that the machine was in working condition - I always think that posting a laptop through the post is a bit of a gamble - the buyer should accept that there is a possibility that the hard drive could come as damaged - I've seen the way Australia Post handles stuff, even if it's marked "Fragile". Just chuck it in the truck, she'll be right. Besides, $60 for a new 500gb hard drive, a drop in the ocean as to what a Mac actually costs :)

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    misu p on 25/06/2013 - 12:28

    "the buyer should accept that there is a possibility that the hard drive could come as damaged" the seller you mean. When I buy something I do expect it to be as described when I get it, not when it was sent. As the buyer I can easily prove that the product is not in working order, can the seller prove the same thing for when it was sent? As the buyer how can I be sure that when it was sent it was working unless I believe the seller on his word?

    Now I am sure that the product was in working order when it was posted, but if it not working now the seller should take responsibility and take it up with Aus Post. If a seller would send me a product that was not working when I got it and he would tell me to take it to the service I would get mad.

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    bich.light on 25/06/2013 - 21:15

    $60 for a new 500gb hard drive? :O
    Can you give me a link or something?

    Thanks for the help :)

    wait… can it be any 2.5" HDD?

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  [Deactivated] on 25/06/2013 - 07:27

  If the item was sent by registered post and insured for its value, and you believe it was damaged in transit, you can claim for the damage through Australia Post. You will need proof of ownership and they will probably ask for some kind of indication that it was in good working order before you sent it - not easy.

  If not insured, the most you will get for the item is $100 and the cost of the purchase. If not registered (ie sent via ordinary mail) the most you would get is $50 and the cost of the postage. No exceptions.

  • 

    plmko on 25/06/2013 - 11:22

    If the item was sent by registered post and insured for its value

    If he insured it for the true value of the Mac book, Aus Post would`ve charged him more for shipping than the laptop hahaha.

    Seriously Aus Post is a rip off.

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  [Deactivated] on 25/06/2013 - 10:39

  Get the guy to take it to the Apple Store (book appt free at Genius Bar") they might be able to work out what's wrong with it.

  You have no proof it was in good working condition when it was sent, but no one is to say they buyer didn't wreck it after arrival either. It's a hard one, best if you can work out something with the buyer as Paypal / Ebay is not always fair and takes a massive amount of stress and time emailing them too before the reach their outcome. Alway insure! Australia post is terrible and don't help you at all. Good luck my friend!

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  aripper on 25/06/2013 - 12:43

  If it was working OK before you posted it then it's pretty certain it has been jolted and the problem is a bad/loose connection somewhere inside. As it boots up and messages it cant find the hard drive, it's probably the H/D needs re seating or the internal cable is loose - neither of which is a big deal.

  The buyer states "As I have not touched anything but display"… yet he earlier described how he
  "so I did a recovery boot, and it went to network startup. It then showed the recovery disk, but no destination drive came up. I put another external drive on the usb port to give it something to do, and, lo and behold, when I started the machine again, it found the main hard drive, and started up with decent brightness, and I got your message (thanks). I had it open to see if a hard drive was still in it, so I tightened up the torx screws on the display that were loose & reassembled."

  Boy, that sure is a lot of "nothing done"!

  Also, when you adjusted your "brightness", you would have done it via your system, so he must have got the machine to boot OK, but why he he says…
  "I had it open to see if a hard drive was still in it, so I tightened up the torx screws on the display that were loose & reassembled.?

  His statements appear to be skew whiff of a timeline and inject confusion to anyone trying to make head or tail of his movements in the matter, but two things stick out:
  1. he should have immediately informed you when he found fault with the unit and not tried to fix it beforehand.
  2. He stated he did one thing only to the machine… after he had stated a series of other things he had done to it beforehand.

  Personally, I'd point this out to the buyer. He could be just a person with good intent to start with who has dug a hole for himself in doing so, but the fact remains you cannot be sure. Try to explain this to him and maybe you can come to some arrangement that you both feel is fair.

  • 

    bich.light on 25/06/2013 - 20:16

    Thanks for the input. The brightness was adjusted to a low setting on my part due to its usage at night time — however to do this, I believe you need to be able to operate the macbook.

    I've told him I am willing to fully or partially pay for the new hard-drive after he checks it out from Apple.

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  bich.light on 25/06/2013 - 20:10

  +1

  Paypal dispute now opened, from buyer:
  Sorry Mate. I tried recovery of the disk using command-R, but it can't find the disk, and goes into internet recovery. I did tighten up the torx screws on the display, as you said, but the display doesn't work at all now, except through the thunderbolt port. I have to protect my investment. cheers. Greg.

  As I replied:
  Did you attempt to do the internet recovery? That internet recovery is the method to restore the Macbook Pro with a fresh OS.

  As a last recommendation, I can advise you to book a free session with Apple at the Genius Bar (this can be completed online). Ask them to find out what is wrong and if they can provide a quote on how much it will cost to repair.

  One thing I must mention are that you opened the macbook pro and tightened the screws and now the display does not work. I cannot be held liable for your mishandling of opening the Macbook Pro. It is likely that something went wrong on your side due to the fact that it was working before you decided to tighten it. I have seen some images of tightening the screws and am not sure how skilled you are at doing so; the monitor appears to come clean off (http://schock.net/articles/2012/02/20/how-to-fix-a-wobbly-ma…).

  I am possibly willing to pay for a new hard-drive of the same capacity to be installed to replace the existing one — only if it is deemed unrecoverable by Apple. I will not be willing to issue a full refund especially after you opened the Macbook pro and now the screen does not work.

  In future, do not open the interior of a computer if something does not work. You should first and foremost contact the seller. For example, if you bought an item brand new and you opened the casing, it is likely that the warranty would be void.

  To conclude, please visit an Apple store to assess the damage to the hard-drive. I may be willing to cover the full or partial cost to replace the hard-drive if it is damaged. I will not be paying for the reparation of the display as that was due to your handling.

  • 

    Macgyver on 13/07/2013 - 20:59

    Did you win the dispute?

    • 

      bich.light on 14/07/2013 - 13:26

      +1

      I managed to come to an agreement with the buyer by offering a partial refund of $50.00 to cover the costs of buying a replacement hard-drive.