Delayed ticketing after paying in full

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  SummerMan on 16/07/2013 - 18:41

  see also http://forums.whirlpool.net.au/forum-replies.cfm?t=2129008

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  donga100 on 16/07/2013 - 19:16

  +1

  Flight Centre agents don't issue the tickets themselves. They get issued by a ticketing department who prioritise ticketing according to the deadline of your fare. Once your fare is booked it is usually ok to wait a while before issuing the ticket. The time allowed before a ticket must be issued varies between fares, some have only 24hrs deadline while some others allow a week or months. Your ticket might have a longer deadline which is why it is taking longer. I don't think you should be worried.

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    SummerMan on 16/07/2013 - 19:20

    The agent said along this line "You have paid in full and I will get the ticket issue straight away. You can pick it up tomorrow."

    However, the agent said today that they will give us a call once the ticket is ready. It's a huge backflip!

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  seanbaussie on 16/07/2013 - 19:59

  Once you've paid for the ticket, you're legally obliged to not have to pay any more. But that doesn't mean you will get the ticket straight away. I'm assuming you have a tax invoice for the amount you paid (along with an itinerary)?

  I've booked tickets 6 months out and not received the ticket until a week beforehand, and don't see a problem with that? That was direct from an airline (international - I don't think the same applies domestically, always seem to get domestic tickets straight away).

  Just not sure what you're worried about - it seems pretty standard practice to not issue a physical ticket immediately.

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    SummerMan on 16/07/2013 - 20:31

    If it was a normal airline, I wouldn't be worried.

    This one is a "price beat" on a LCC. My fear is that the ticket will not be available and I would have a hard time on my connections. I have booked my bus/connecting flight before and after the flight in question. If the ticket is sold out I would have a hard time with my connections.

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    SummerMan on 16/07/2013 - 20:33

    Also, it is the agent promise to give the ticket straight away. Last time when I book, I got the ticket on the spot. Same airline, same route + price beat but at a different FlightCentre store.

    Travel insurance and other arrangements may be affected if the ticket has not been issued. Years ago at StudentFlights they gave only receipts but not the tax invoice until the ticket was issued. I needed the tax invoice for reimbursement! It was pain in the …!

    • 

      MITM on 17/07/2013 - 10:34

      Had a run of bad luck with FC/SF - find another stressless way.

      Agent made a promise he couldnt keep - maybe new to the game. Speak to the manager and ask for an explanation, I'm sure they'll reassure you.

      • 

        joannatan on 20/07/2013 - 23:12

        they can't issue your ticket? under price beat policy you should fly for free.

        call one of the number below asap

        If we are required to beat your airfare quote and we don't then you Fly Free!

        Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by $1 per person. If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge.

        You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first). The free flight will be booked and paid for by us and will be identical to the one you have asked us to price beat. We do not reimburse customers for flights they have purchased elsewhere, nor do we provide them with cash or vouchers to the value of the flight we were asked to price beat. Despite anything else in the airline’s terms and conditions, you cannot cancel your free flight and claim a refund.

        If this applies to you, or if you are dissatisfied with our service, please contact the relevant State Manager as follows:

        QLD - Gavin Miler + 61 402042081
        NSW - South - Sally Youngs + 61 410 576 214
        NSW - North - Oscar Poocuetos + 61 400 322 151
        WA - Justin Michael + 61 413 705 282
        VIC & TAS - Alison Crabb + 61 410 697 845
        SA & NT - Gina Norman + 61 401713651

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  OutOfComplaintForms on 16/07/2013 - 22:07

  Don't worry about it, they're just slow (and often incompetent). Also, there isn't any 'physical' ticket anymore (unless you travel to very small, unupgraded airports), so it's generally e-tickets that gets issued. It's generally issued in minutes, although it can take up to 24-48 hours if booked through a partner (although I see this is a LCC…so that won't apply).

  I hope the savings were worth it.

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  gimme on 17/07/2013 - 09:21

  How old are you?

  What's the problem?

  Don't you have any real issues to 'get annoyed' about?

  1. You'll get your ticket well BEFORE your departure date.

  2. Once you have paid and locked in a price, they're NOT going to charge you if the fare fluctuates.

  3. Why do you even physically goto FC to collect a ticket. It's called an ETICKET. They can email it to you when ready (JUST ASK). In fact in most cases you don't even need a ticket. Just hand over your passport at check-in.

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    SummerMan on 17/07/2013 - 09:38

    How old are you?
    * This is irrelevant. I am a competent adult who can fly alone with out a chaperon or special need.

    What's the problem?
    Don't you have any real issues to 'get annoyed' about?
    * See in my reply to seanbsydney above.

    Why do you even physically goto FC to collect a ticket?
    * Save ink and papers and perhaps get some other small souvenir?
    * No, I don't really mind it that much. I just want the bloody ticket straight away and saying that I will bother them physically seem to make the matter more urgent.