Shopping Express / Fastways --- Warning / Dilemma

Ltruongsters on 04/10/2013 - 20:55

I've ordered a product (Samsung Evo 250gb from an earlier bargain for $189) from Shopping Express to be delivered with insurance by Australia Post eParcel.

Shopping Express has sent the goods by FastWay Couriers. I did not mind this change however the product is now missing.

At first when the product was "delivered" a signature was obtained in my name however I at the time was at university. I have another person in the granny flat behind me that has the same first name. They assured me that they did not sign for anything that day.

I spoke with Shopping Express and they stated they will talk with Fast Way.
At first Fast Way said a "kid" had signed for it.

I have raised the issue to Fair Trading NSW and now Fast Way stated that they delivered to someone at my house.

The signature (obtained online through Fastway's website shows the signature of neither mine or the person in the granny flat behind me.

I have never had this issue with Australia Post in the pass as they would leave a slip for the parcel to be collected at the nearest postal outlet.

Neither Shopping Express will compensate for the missing parcel as they say it is in the hands of Fast Way and they will not compensate for the parcel as it was "delivered"

Fair Trading says I need to go to the tribunal to deal with this matter.

Anyone faced a similar issue?

Computing

Comments

  • wayacos on 05/10/2013 - 08:54
    +1

    If you can prove that Shopping Square shipped differently to what you ordered
    you should be stating to them that they have not done what you asked of them and
    then state that you will seek compensation under Fair Trading for loss of use.
    As a Uni student I assume you needed it for your studies.
    My recent interaction with Fair Trading was most favourable to me and at nil cost.
    They have not honoured their contract with you.

    • PissLUR on 05/10/2013 - 16:57

      It's Shopping Express.

      • wayacos on 06/10/2013 - 08:20

        Thanks

  • Dirw03 on 05/10/2013 - 09:22
    +2

    Fastways is one of the worst courier in NSW. It took three days and two calls to their customer service to have a small parcel delivered in Metro Sydney.I reckon the fault lies squarely on the Fastways driver rather than Shopping Square.

    • PissLUR on 05/10/2013 - 16:57

      It's shopping express.

  • mr_alligator on 05/10/2013 - 10:39
    +1

    Also try getting in touch directly with the courier person. Deliveries and pickup from your area would be allocated to a particular fastway franchisee. You can get your couriers name and number from fastway's website. Ask him if he remembers doing a delivery for this name and address (if the matter is not too old) and see if he is helpful. He could have delivered it to your next door neighbour. Wouldn't hurt to just give him a call.

  • FadeToBlack on 05/10/2013 - 11:06

    Once I ordered a bunch of components from PC Case Gear and Couriers Please delivered it to next door. The courier who delivered it signed himself as "Front Door". Luckily I didn't have much trouble getting a refund.

    • eug on 06/10/2013 - 03:01

      You got a refund for components that were delivered next door? How did you know they were delivered next door? You couldn't get them back?

      • FadeToBlack on 07/10/2013 - 08:41

        The courier driver came to my front door, admitted that he had left them at the neighbours house and wrote me a check for the value of the goods. Incidentally, PC Case Gear also re-sent another package of the same goods, so in effect I got them for free.

        This was at least 6-7 years ago.

  • kwaker on 05/10/2013 - 16:49
    +1

    lodging tribunal matters is not complicated however it's time consuming best to write letters to the other party first and tell them you wanted this matter resolved or you will be lodging an application with the tribunal. fair trading never do anything except waste your time and mislead you. is credit card chargback an option?

    make sure you note that part about a kid, why are they delivering items to children?

  • eug on 06/10/2013 - 03:00

    A fastway package that was sent to me took 7 days and multiple phone calls to travel 18km.

    Some amusing posts about fastway, spanning four years:
    http://forums.whirlpool.net.au/archive/1203806

  • truongsters on 07/10/2013 - 00:32

    It would seem I'm going to take it to the tribunal, Shipping Express simply won't sort it with fastways themselves. I need to go to the tribunal to force Shipping Express to claim it from fastways. I'd think they would do this but nope.

    Will give them a call on tuesday or wednesday and see how it pans out first.

    • kwaker on 07/10/2013 - 15:30

      don't call write.

  • CurtinStudent on 29/11/2016 - 18:01

    Fastway is the worst they also lost my parcel and they dont even apologized.

    At first they delivered it to my neighbour in one of the building apartment and lucky enough the guy delivered it to me.

    Next day, my parcel from amazon was left in front of the apartment where hundreds of people are living in and out(some rented their room to airbnb) . This time my parcel was lost and no apologies from fastway.

    https://www.ozbargain.com.au/node/278823

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