Transfer of warranty with original receipt?

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  msmhw on 22/10/2013 - 12:29

  For me I check if they allow to transfer the warranty to the second owner without any fees or cancel the warranty. If they do just transfer the warranty to me. Check the T&C for the warranty

  If they don't do that just ask them to change the address to you address. Keep the name as its.

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  tonester on 22/10/2013 - 12:38

  I'm just curious from both a legal standpoint or personal experience how you have gone with claiming warranty if you were not the original purchaser but still have the receipt.

  same as with a gift - whoever (original purchaser, gift recipient, ebay buyer) has the receipt or proof of purchase can claim warranty :)

  under the law, gift recipients are entitled to the same rights as consumers who bought the goods directly.
  http://www.ozbargain.com.au/node/120061

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    talbot777 on 22/10/2013 - 13:21

    +1

    Looking on that page, I am failing to see where it explicitly states - someone who inherits the item is entitled to the same rights? what is posted also apears to be from here: http://www.accc.gov.au/consumers/consumer-rights-guarantees/…

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      tonester on 22/10/2013 - 16:19

      +4

      Section 266 Rights of gift recipients:

      If a consumer acquires goods from a supplier and gives them to another person as a gift, the other person may, subject to any defence which would be available to the supplier against the consumer:

      (a) exercise any rights or remedies under this Subdivision which would be available to the other person if he or she had acquired the goods from the supplier; and

      (b) any reference in this Subdivision to a consumer includes a reference to the other person accordingly.

      A person who is provided with goods as a gift from a consumer has the same rights and remedies as would be available to the consumer under Sections 259-265.

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  BuyoTheCat on 22/10/2013 - 13:19

  usually a proof of purchase is all that is required.
  Most places just print a receipt with a date and no personal details.

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  isthisreally_me on 22/10/2013 - 13:22

  Despite what the misinformed people above have said….goods not covered by warranty are those bought as one off sales from private sellers.
  Clearly spelt out here if you want to read.. http://www.consumerlaw.gov.au/content/the_acl/downloads/cons…

  So no, you do not have any warranty rights, though BBQ's Galore may wish to provide you a remedy as a "good citizen" (read for business purposes if it shows them in a good light).

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    lisss on 22/10/2013 - 13:31

    Despite what the misinformed people above have said….goods not covered by warranty are those bought as one off sales from private sellers.

    They're not going to know whether you purchased the goods through a private sale or whether they were a gift, and I have never heard of them phoning the original purchaser to enquire (I could be wrong).

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      isthisreally_me on 22/10/2013 - 13:38

      I agree if he has receipt and thusly covered under warranty, all should be good.

      I assumed (perhaps wrongly), when he wrote " The company it was originally purchased from is BBQ's Galore and I have the original purchase receipt - although it has details of the original purchaser. I have forwarded all the information on too the management of bbq's galore and I was told it would take approximately 1 week for them to assess the scenario."

      That the OP had mentioned to BBQ Galore he purchased it privately / second hand, and replied based on that assumption.

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        lisss on 22/10/2013 - 13:51

        If that's the case, the OP has probably shot himself/herself in the foot!

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        talbot777 on 22/10/2013 - 13:59

        I tried to leave it somewhat open for interpretation in my email.

        Specifically it says "I was given"

        I could easily follow up to say by given i meant it was a gift.

        I thought this may be the case and made sure to not explicitly say that it was "purchased" second hand

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    wharlie on 22/10/2013 - 15:29

    "goods not covered by warranty are those bought as one off sales from private sellers" means that the OP has no claim of warranty against the person that sold him the good second hand.
    But it does not exclude him from having a claim of warranty against the original seller because they did not sell it as a one off sale.
    Whether he can claim will depend on a number of factors.
    If he is claiming under statutory warranty then he is subject to the same rights as the original purchaser.
    Refer http://www.consumerlaw.gov.au/content/the_acl/downloads/cons…
    If he is claiming under a supplier warranty e.g. A lifetime guarantee or extended warranty then these come with terms and conditions which may or may not exclude resales.
    The terms and conditions may be on the receipt, online or at the place of business.

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  lisss on 22/10/2013 - 13:29

  My experience:
  I got given an LG phone as a gift. It was a new model, LG had just released it. It came sealed in an Optus box with Optus store exclusive packaged accessories, so was clearly Australian Optus stock and not more than a few months old.

  After 2 months, the phone randomly died. I contacted LG, and they said I needed to get the original receipt. I told them I would be embarrassed having to phone the gift giver and ask for that, but they said 'no receipt, no warranty'.

  The gift giver had lost/thrown out the receipt. LG then said that the gift giver would have to go back to the store they bought it from and get them to reprint a receipt.

  In short: LG didn't care whose details were on the receipt, as long as I could provide it. Seems to be a stupid policy when the phone was clearly Australian stock and within warranty, but fair enough I suppose because LG were complying with the law…

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  ESEMCE on 22/10/2013 - 14:13

  Say it was a gift

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  talbot777 on 30/10/2013 - 16:32

  +3

  Just an update for everyone:

  BBQ's Galore got back to me and said they where happy to give me a new model. They didn't stock the brand anymore so gave me the compatibly model.

  In my email i'd written "I was given" and they never questioned me further then this.

  I took the old model down and they quickly gave me a brand new one. Very happy with BBQ's Galore