Purchased two bakery items on sale and when I got home I noticed the amount charged was $6.00 more than I should have paid as they were on the mark down shelf. So as I had this happen to me a couple of years ago and was not sure what to do I rung the 1800 number and was given a code to use when I returned to the shop and told I could have a full refund on the product. So this time I rang the 1800 number again and was again given a code to use so when I returned to the shop with the docket and the empty packaging with the price on it. The girl at the counter, raised her eyebrows and then went to process the refund and then returned to give me the price difference between the price I paid and the sale price, so I said I was entitled to a full refund and she said not I was not, I then said I have rung your head office and they have given me a code to use to ensure I get the refund. Well she was not nice, said she needed to ring the manager, and made me wait for 5+ minutes - then the phone rung and the manager decided that it was not worth his time to fight with me over this and told the staff member to refund the full amount, she was very unpleasant and did this whilst shaking her head in disgust. Just wonder want Ozbargainers think of this - the store was Coles.