Will keep it short
Boxing Day sales
My dad went to buy tv from HN
He bought tv
Brought tv home
We like tv
Now today sales rep calls my dad saying you took wrong tv bring it back. Dad looks at recipet, receipt says XX tv, tv box says XX tv, tv is the XX tv.
Dad Says no I did not I have the receipt.
HNguy says it's our fault we gave you wrong tv. My dad says call me tomorrow.
So they will call tomorrow.
I think This is ridiculous.
What should my dad say to them ?
Edit: thanks for replying
Update 1: they haven't called back today, yet.
Update 2: so they didn't call today, if anything changes I will update here
DO NOT talk to HN over the fone. politely ask them to send you a letter with any relevant info/demands to your address which i assume they also have? that way you have evidence.
i would assume they are simply trying to use bluff tactics to sucker you into giving them more money while knowing they have no leg to stand on so i would bet that they know writing a letter will get them nowhere.
if by some strange chance they do happen to write to you take that along with your receipt and maybe a pic of the ID panel of the tv showing the serial/model numbers to legal aid if your eligible and/or ACCC to get some facts on where you stand.
also dont forget to mention you are a professional OzB'er and ripping off gerry is how you make your living…. and also post your receipt so i can go get myself a $1800 tv for $1k :)
good luck, but i think you will be fine