I recently purchase a hotel accommodation worth $1000 using the recent cheaptickets (25% discount) deal however i had to cancel and rebook my hotel on a different date. But saw that Commonwealth Bank still charged me 3% for International transaction Fee for the cancelled booking.
have anyone experienced this and will they give back the international transaction fee for cancelled transaction?
Yes they will, had a similar experience (about 10 days ago) where international transaction fees was levied on a refunded transaction. I sent them email from my netbank log-in (go to "Contact Us" and then "credit card"), explained that transaction was cancelled in just simple two lines, fees was re-imbursed straightaway.
Thanks AJ80 I will contact them. You might save me $30. :)
Definitely call them. CBA are pretty good with that kind of customer service.
I've called them a few times recently about overdrawing on my Debit Mastercard, and each time they have waived the fee.
No, they won't refund the fee. The transaction has already gone through.
It's not a cancelled transaction, but a refund.
You should have used other credit cards to avoid this fee.