Just purchased a few cheap items from Chinese warehouse, and they are taking a long time to arrive almost 4 weeks. So I wonder what kind of cover I have with a CBA credit card, if the item doesn't ever get here or is faulty or is broken in the post? thanks
Depends on which tier card you have as to your included protections. Read the T&C's for your card, https://www.commbank.com.au/personal/can/credit-cards.html
You can always request a charge back though but it will be at the Bank's discretion if you authorised the purchase.
have the basic one, only as we had the platimum and the fees where to high compared to the rewards we could get.
Four weeks (or longer) isn't all that unusual from China.
so only covered for four weeks is that what you mean? and the item has already been shipped and was purchased yesterday, so hoping it turns up within that time frame, and that it is not damaged and is as described. thanks
No, I meant four weeks for delivery is not unusual from China.
On the other hand, items never turning up from China is also not so unusual :-(
I just mean that maybe you should give it a little while yet.
You can file for a chargeback with any card provider if item did not arrive.
thanks as this was something my son so wanted for his birthday and I do not know much about using these overseas Chinese cheap sites, so was very unsure, thanks
Call them up and lodge a dispute/chargeback. You have up to 120 days from the day you're being told to expect the goods to arrive. The phone pleb will generally tell you oh sorry you're outside the 60 days window so it's all best effort/won't assist (go complain to their customer relations dept, they're top notch and quite reasonable). CBA don't credit you for the interest incurred however so you'll still be out of pocket but Amex and Citi do…just for future reference.
Which credit card exactly?