Any virtual receptionist to recommend?

Llenlynn on 02/08/2014 - 00:31

Hi,
I am setting up my first business and looking at hiring a virtual receptionist. Main duties to be picking up calls and make bookings for customers in an online diary that I can update at the same time if needed. Found a few online but just wondering if anyone here has any recommendations or bad experiences with any companies?

i will be in office everyday but will not be able to pick up the phone when I have clients, so preferably it will be diverted to the VR when unanswered after a short while (say 3 rings). Estimated to have maybe 30-50 calls per mth initially. It will be a plus if I can get emails about the calls too.

Appreciate all the help I can get. Thanks!

Find Me A Bargain

Comments

  • whateverworks4u on 02/08/2014 - 08:51
    +1

    http://www.ivycorporatecentre.com.au/

    We used this company for many years and they are brilliant, and theypretty much do whatever your business needs.
    Brilliant…I do not work for them….

    Highly recommended.
    Five star service.
    And they can give you a legitmate address which is in Flinders Lane Melbourne….

    • lenlynn on 03/08/2014 - 00:17

      Thanks for that! They did not put the cost of online diary management online but I will contact them to check. Only concern is that they might only work Melb times cos I'm in Perth.

  • HN Professional on 02/08/2014 - 16:56
    +2

    Sorry, no useful info. Just dropping in to wish you the best and hope your client list will be so overflowing that you get your money's worth from your future VR. [so motivating/inspirational to see people setting up their own businesses]

    • lenlynn on 03/08/2014 - 00:20

      Hahaha thanks very much; that made me smile:) I sure hope so too.
      My friends are all having babies so thought I should try hard to have my very own 'baby' before I turn 30 this year!

  • Daabido on 02/08/2014 - 17:54

    I found I could always tell when I contacted someone with a virtual office. The script read like a human answering machine and was always the same.

    • lenlynn on 03/08/2014 - 00:25

      I'm hoping it wouldn't make too much of a difference cos it's mainly greeting the caller and making appointments so they can have a consult with me at my office. Usually people in my line when starting out they just pick up the phone themselves to book them in,, but I think it's pretty disruptive when you are with a customer.

  • GOFYS on 02/08/2014 - 19:25
    +1

    I think Scott Pape, a columnist with the Melbourne Herald Sun, http://barefootinvestor.com/ wrote some time back that he had hired a woman in the USA to do all his phone work. Ring his office and see what happens.

    • lenlynn on 03/08/2014 - 00:29
      +3

      Lol. "You are in WA…? Now is that Western Australia or Washington?"

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