iPhone 6's Bending out of Shape - Serious Hardware Recall Imminent?

Some of you have probably seen the articles this morning relating to the many people who have the iPhone 6 Plus have found their phones to been severely and permanently bent out of shape whilst in their pocket after normal use.

I don't think this fault can be something Apple could weasel out of fixing (product recall + all existing stock will be needed to get fixed) as there's now so many videos and articles surfacing of people experiencing it after normal use, and being able to bend the phone out of shape with hardly any force with their bare hands (unbent phones).

http://www.gizmodo.com.au/2014/09/and-heres-a-guy-bending-an...
www.macrumors.com/2014/09/23/iphone-6-plus-bending-pockets/
http://www.theage.com.au/digital-life/mobiles/bendgate-apple...
https://www.youtube.com/watch?v=8xmIBnOXo9E
https://www.youtube.com/watch?v=fPYpaYRkSqc
https://www.youtube.com/watch?v=uQSZEPo5K7Q

Has anyone here experienced this with their new iPhone 6?

Should shareholders be worried about what this could cost the company??

Comments

  • +105 votes

    I reckon it's meant to be like that; it's a new feature. Like Memory-Foam, it "molds to the contours of your body". But in this case, it's "Memory Phone". I wonder just how flexible they actually are. Could you perhaps, for example, sculpt your phone into fun shapes, like a pac-man-ghost, or a teddy-bear?

    • -12 votes

      I had the same problem with the iPhone 5 bending around the volume buttons, apple know about this problem, trust me. You can't ask for a light phone without certain sacrifices.

    •  

      You are putting your phone in your pocket wrong. However, maybe Apple will provide a free bumper case for you. Reminds me of iPhone 4.

      Joke aside, people still want iPhone 6/6+s. The other issue is the camera white balance and slightly more chromatic aberration issue (potentially iOS 8 issue).

    • +1 vote

      Now for something sane…..

      http://www.consumerreports.org/cro/news/2014/09/consumer-rep...

      ….While nothing is (evidentally) indestructible, we expect that any of these phones should stand up to typical use.

      Results of Consumer Reports smart phone bend test
      Deformation…….Case separation

      HTC One (M8) 70 pounds 90 pounds
      Apple iPhone 6 70 pounds 100 pounds
      Apple iPhone 6 Plus 90 pounds 110 pounds
      LG G3 130 pounds 130 pounds
      Apple iPhone 5 130 pounds 150 pounds
      Samsung Galaxy Note3 150 pounds 150 pounds

      NO recall demand here by consumer reports, so looks like the OP misses out - sorry
      For reference, they also say

      What does 55 pounds mean in context? Using our Instron, we found that it's approximately the force required to break three pencils.

        • +1 vote

          Actually the funniest comment is that by HTC

          Designed to withstand the most demanding environments. Like your pockets. #HTCOneM8

          — HTC USA (@HTCUSA) September 24, 2014

          Considering the HTC bent/split apart first out of the 5 tested…..

          Plus their phone is thicker….

          Guess like some here, HTC should have just waited a little before racing off half cocked..

  •  

    Just like the Z series self cracking screen. No refunds.

    Besides wasn't memory foam all the craze not too long ago.

    Now we have a phone that will fit snugly to your body shape.

  • +54 votes

    Not to worry. They will fix it with a magical firmware upgrade

  •  

    I don't think Apple will be worried, a handful of devices out of the 20 million they sold 1st weekend. People want lighter, well with that comes sacrifices. #bendgate is alive at twitter with some pics

  •  

    you should head to the apple store, I dunno if its because I read about the bent phones, but every single phone they had on display seems to have a slight curve on it o.O

  •  

    Bendable phone… I smell lawsuit. :p

  • -1 vote

    It also will lead to cracks in the screen.

    I'm guessing that the bend would have been OK if the sapphire glass was added…

    No refund… Possibly changes in the newer models

    • +3 votes

      Sapphire glass is LESS flexible. Will crack/shatter more easily.

      • -2 votes

        … You're kidding right?

        Have a look at the reviews of the panel that was supposed to be on the iPhone 6

        • +2 votes

          supposed?? LoL.

          Unless it's apple advertising it's R&D for the world to see.. which i doubt it is…. It's just another fanboi making shit up and believing shit other fanbois post.

          Higher hardness comes at a cost mate, sapphire is more brittle than glass. Period.

          A quick google gave me this.

          http://youtu.be/kVQbu_BsZ9o

        • -3 votes

          @zeomega:

          The camera sensor and touch ID panel are already sapphire.

          A quick Google search will tell you that having sapphire glass will lead to your screen being more durable.

          And I'm not a fanboy…I have a Nexus 5 and will never switch to an iPhone. In fact, I'm an android enthusiast.

        • +5 votes

          Hardness and toughness are different things. Hardness is resistance to scratching but toughness is how far something will bend before breaking.

          Ductile metals are usually tough while hard materials are usually brittle.

          Theres also a stress concentration near the the volume buttons where the failures happen.

          I think too ductile/soft an alloy was used in the shell, more carbon in the alloy next time and thicker walls, smaller buttons.

        •  

          @BanSlavery:

          FACEPALM

          You don't really understand materials do you?

    •  

      If your phone is broken or bent they have to refund or replace it for you.

  • +24 votes

    Hey, at least it's a feature that the Nexus 4 does not have :P

  • +15 votes

    Poeple Might find this interesting

    Iphone 6 bends quite easily with a small amount of pressure as seen here - https://www.youtube.com/watch?v=znK652H6yQM

    Note 3 stands up to the same amount of pressure and then some but survives with the tiniest bend as seen here - https://www.youtube.com/watch?v=FwM4ypi3at0

    • +3 votes

      Great link and pretty definitive conclusion.

      It's definitely a hardware fault that would require a recall program.

    •  

      I dunno it look like he put a lot of force into that, and I'm pretty sure my Nexus 5 would snap if I put that amount force like that.

      • +8 votes

        It looked like he put a lot more force into the Note 3, and the result really surprised me, I expected a similar result to the iP6…chalk one up to the power of plastic, eh! ;)

        • +3 votes

          It's not per say the plastic, it's the TYPE of plastic and the frame of the phone. It's similar to the Galaxy S5 build and so basically the Samsung Galaxy Series are SERIOUS durability phones. If you want crazy ass durability, just go with Nokia. No matter how new the phone they release, it's still pretty damn durable including the Lumia Series.

        • +2 votes

          @DAOtmc: That's good to hear, my Lumia 920 is en-route as we speak! :)

    • +7 votes

      its like apple didnt even bother trying with and quality assurance testing… e.g. https://www.youtube.com/watch?v=GPMZz5O9CeI

      • +9 votes

        Too many visioneers, not enough engineers it would seem…

        • +1 vote

          If it's like any company ever, then there's a long paper trail of engineers or designers not listening to each other- content in their own silos.

        •  

          @ankor:

          More like no one listening to the engineer's advice till shit hits the fan.

          Source: I'm an engineer…… annnnddddd….I'm covered in shit.

    •  

      Does anyone know if there is a similar issue in the original iphone 6? Everyone mentions that the iphone 6 is bending but exclusively refer to the 6plus.

      • +1 vote

        Longer phone so more leverage making the plus easier and more likely to bend. Assuming they are built the same could happen to both, just not as easily for the 4.7", or not as easily for the Note 3..

    •  

      His hand are shaking. Obviously he puts a lot of effort into that bending.

  • +14 votes

    With Apple support, the way it is , the people who encounter it, will be swapped for a new phone. Are these people putting their phones in their back pocket. I doubt they would recall, they never recalled when the 4 had antenna issues, just released a free bumper.

    If it becomes very widespread, then they'll recall.

    If sony or Samsung produce a phone that bends, Apple will sue for copyright

    • +1 vote

      The antenna issue was wide spread. They just blamed it on the customer using the device incorrectly. Then they say they are the saviour and give you a free bumper.

      It was such a bad issue that they even fired the guy who designed it. Soon we may see the guy who designed the iPhone 6Plus being fired.

    •  

      LG had it first though , a legit one too .
      I think it's called the LG flex?

  •  

    phones and antennaes in the pockets aren't a great idea. wasn't there a rumour it could make your balls shrink? LOL

  • +13 votes

    From past experiences with Apple, especially the antennagate issue. They won't refund you, they may offer you a case so it prevents it from happening.

    I'm going to say this before Tim Cook says it: "The Apple iPhone 6Plus isn't defective nor is it badly designed. It is you (THE CUSTOMERS) storing the phone incorrectly.

    Apple Fanbois will suck it up and live with it, something only apple can pull off. It off was a windows phone people would have ripped them a new hole.

    • +3 votes

      Exactly. And then for their next iPhone, they will make some durability changes to address this, and claim it as a revolutionary new advancement… like they presented the iPhone 4S antenna.

  •  

    I'm sure Apple will replace the broken phones. And then hands out free cases to everyone. I doubt they will recall the product.

        • +1 vote

          Well Gorilla Glass is actually more brittle than normal glass which would make it more likely to shatter/crack than normal glass, but have a much higher scratch resistance (hardness). The moment you apply any force to a cracked display shards are going to start coming out as there's nothing holding them in besides friction to the next shard. The only way to make something as brittle as (gorilla) glass shatter proof is to laminate it, which no devices do to my knowledge.

          So if the phone display digitizer was to crack in your pocket, then there's a high chance that through normal moment that a shard is going to come lose and potentially stick you in the leg.

          It can also send a shard out on first impact. Here's a pic of a friends iPhone 5 that had a little drop which sent a shard from corner of the display under the fridge. The phone still works 100% and has for a long time since he did it.

          http://i.imgur.com/MXL77ls.jpg

          *note how you can see behind the display in the corner - it did pop out quite the glass shard.

        • +1 vote

          "Good luck trying to argue that the manufacturer should have considered damage caused by applying extreme force to a phone."

          It's happening in the front jeans pocket just from the pressure of walking around or sitting. Not extreme force. Did you read any of the links in the OP or watch any of the videos? It doesn't sounds like you did.

          "Even if you did win, the maximum you'd be able to claim is the replacement value of the phone."

          If there's an injury resulting from glass shattering under normal use then you better bet there will be a massive lawsuit. A defective product resulting in injury is what some lawyers live for, for good reason. Have you ever seen a medical bill breakdown after reimbursement from medicare or private health? There's usually a lot of zeros at the end even if it's a real simple and quick ER visit.

          "So what pressure should a phone be able to withstand? I doubt a judge is going to accept that "normal use" is a 100kg person sitting on an electronic device made of glass."

          They are not sitting on it, so the weight of the person wont matter as much as their choice of pants in this case. It sounds like you might even tell others "well you didn't wear the Apple recommended pants today so your iPhone getting broken is your fault".

          I would say that not becoming permanently bent under the pressure of being pressed against someone's thighs by their jeans in their front pocket is a bloody reasonable starting point, and then to take it from there.

        • +1 vote

          @ankor: I bet there will be in the US.. those guys sue at the drop of a hat

  • +30 votes

    Can't wait to see Samsung's next TV commercial.

    •  

      I usually detest seeing those video die to lack to imagination, then I saw Apple 'Bigger than Bigger' tagline and now i've lowered my expectations…

    • +10 votes

      Not sure if it's official or not but here we go
      http://files.ozbargain.com.au/upload/81226/25489/image.jpg

      •  

        Awesome!
        I guess Apple can say keep changing sides while placing in pocket daily - phone will come back to normal shape :)

    • -4 votes

      Samsung is like the fat schoolyard bully. They will pick on everyone else's flaws just to divert attention from their own.

      Sad that businesses have to resort to that type of advertising just to get noticed.

      • +3 votes

        isnt that exactly what apple did with the "I'm a Mac/I'm a PC" ads? Also samsung doesnt "just" get noticed…and the notice they do get isn't because of those ads.

        •  

          So? Its not Apple or Samsung here.. they are both alike although Apple pioneered it, Samsung is just like em.

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