Bellow is the body of the e-mail I received. They actually managed to get it wrong, currently, I also get Ultd National calls, therefore the monthly price would increase from $49.95 P/Month (20GB, unlimited local and national calls), to $69.95, NOT $64.95. How can this be positive and rewarding for ME!?
ADDITIONAL INFO 11/10/2014-BUMPING PLANS.
After speaking to one of their agents. Long story short, they claim they are upgrading their services by not having to call if you use up your data allowance, you simply get 'bumped/upgraded to the next data allowance plan/block', No INCONVENIENCE of having to call them. Meaning that you can potentially go over by 1kb or 1MB, and be charged the next plan, only you'll find out when you get the bill. Prior to this, you chose to buy a data block or put up with being shaped for the remainder of the month.
e-mail received from Spintel today.
As you may know, the Broadband market environment is in a continuous state of change as plans are being upgraded to give you the ”Customer“ increased flexibility and superior “value” broadband packages.
Our aim in SpinTel is “Customer excellence”. Indeed, we have spent considerable time in matching your existing (now obsolete) UNITY One plan, to SpinTel’s unique ADSL2+ Bundle bumping plans.
Admittedly, not a direct comparison with your present UNITY One Plan; the new ADSL2+M Metro Bundle plan does provide Free phone line rental, 20GB Data, Unlimited Local calls, National calls at 20c/min and Mobile calls at 34c/min for a total price of $64.95 which, is not too dissimilar price to what you have been paying.
UNITY One. Plan Data 20GB ($49.95) // New ADSL2+M Ph. Plan with 20GB Data ($64.95)
What do you need to do? If you are in agreement with SpinTel’s offer, then you don’t need to do anything as you will be automatically transferred, effective from the 1st of November. Alternatively, if your communications needs have changed or if you want to discuss the unlimited data option, then please visit us online at spintel.net.au or speak to our Sales rep on 132210 to discuss the best Bundle option.
Plan changes can be positive and rewarding for which we are truly appreciative of your understanding. We, looks forward to continuing our mutual business arrangement and in particular, meeting your present and future communication needs.
Sincerely,
Customer Service SpinTel
Wow … 30% price increase is no fun. I always wonder how they can get their calculations so wrong … or it is even on purpose to hook new customers.
How about the Exetel 100GB plan $19.99 + line rental $20 = $39.99
And when you really need unlimited calls you can add this for $9.99 and it comes to a total of $49.98
Ok … it is 3 cent more than your old plan (and there will be a line activation fee) but you also get 80GB more data for your 3 cent :-)
http://www.exetel.com.au/broadband/adsl