I am currently experiencing a pretty disappointing claim experiece with NRMA.
On Saturday 11th Oct I was rear ended by another driver while stopped at a roundabout.
We exchanged details and I lodged claim same day with drivers details. He was apparently fully insured with Suncorp.
Monday chased up the smash repairs I was assigned to see if car towed there yet. Car finally towed on Tuesday afternoon. Quote finalised on Friday arvo for $10,900. Car insured for agreed value of $12,350 on a 2007 Mitsub Outlander. Told by smash repairs will take another 4 weeks to repair. Rang NRMA to see why so long and speak to assessor who said he will go look at car on Monday as that amount of quote needs his approval.
Assessor rings me this afternoon to say their preferred repairer is unable to fix car so he is getting it towed to another repairer for another quote. I spoke with the smash repairer very day last week following up and they NEVER said they were unable to repair the car. Why suddenly does the assessor say they can't?
Ideally I would like the car written off for the agreed $$$.
Seems very strange and fishy to me.
So I have been out of a car for a week while they stuff around for another quote.
I rang the claims department and escalated it. Spoke to someone who was very helpful but not sure what is going on.
Anyone have a similar experience??