Booked some domestic flights through CheapOair 10 days ago.
Was reasonably happy with the prices, turned out to be about $40 cheaper than other offers, however when booking there was no option to include an infant traveling with an adult.
No problem, I'm thinking, infants are free to fly domestically so I rang Qantas (who the flight was booked on).
Qantas indeed confirmed the flights were booked no worries, so the site is legitimate in that regard (in my experience, anyway), but they said CheapOair needs to update the booking. After telling them that it was an international booking site, and that I had a feeling CheapOair was going to wash their hands of any details after the transaction had gone through, the Qantas customer service rep said that she was sure Qantas would be able to help if this was the case, but that I needed to go through CheapOair first.
CheapOair's customer service contact form carries a promise that all emails will be answered within 24 hours, yet I have heard nothing back from them in the 10 days since.
Thankfully, my problem is something that I think hope will be easily rectified with Qantas's help, but if it had been anything more serious (incorrect flight dates, stopovers, over-charging etc) going by the way they ignored my email I presume customers may be hard-pressed getting a positive solution from CheapOair.
Just something to consider if using the CheapOair website.
The name alone is enough of a reason to give these people a wide berth…