JB Hi-Fi replaced my minor fault Surface Pro 2 with a brand new Surface Pro 3

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JB Hi-Fi

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  GnarlyKnuckles on 17/04/2015 - 01:14

  JB was also great when I returned a digital radio I received for x-mas, just because I didn't want it. They just said they'd be happy to treat it as a 'change of mind' type thing, as long as I'd accept a gift-card for the amount. Pretty good I thought, given that it was well after x-mas.

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  paloverde88 on 17/04/2015 - 02:08

  Maybe they have changed or just Perth staff Sydney they only take returns when it is unopened and sealed otherwise they can be very condescending and rude intimidating you until you leave the store have seen other customers try to return things and arguments like paliament in session.

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    ozhunter on 17/04/2015 - 03:10

    What?

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    konazz on 17/04/2015 - 08:08

    +6

    … < try using a few of those. They're called full stops and can be quite useful (I've given you 3 to play around with!)

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      coin saver on 17/04/2015 - 09:50

      … < try using a few of those

      …..Don't you mean these?

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      swiggity swag on 17/04/2015 - 10:22

      …

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      coin saver on 18/04/2015 - 21:33

      "These" Try using correct English when you correct someone otherwise you make a fool of yourself and the sheep that vote with you. You also missed the full stop at the end of your statement but then again nobody is perfect.

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  cloudy on 17/04/2015 - 10:47

  Wow, what a contrasting story to the guy who bought a blender from DJ's, who was initially told to go to the manufacturer for a warranty fix.

  https://www.ozbargain.com.au/node/190544

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  SimbaGirl on 17/04/2015 - 16:08

  Not so much a bonus, but I was very pleased with my dealings with Logitech and Dick Smith recently regarding my Ultrathin Keyboard Folio for my iPad Air. Part of the small plastic "flap" over the iPad power key (contained within the small curved plastic "holder" on the upper left-hand side of the folio cover) had broken off - didn't really affect using it, but I'd only had it a few months so wasn't too impressed and was also concerned that more of the clip would break away, which can be a problem with these plastic clips judging by threads on various forums. I rang Logitech, as checking out various forums seemed to indicate that a number of other people had experienced the same thing - I explained the problem and they immediately gave me a job number and told me to take it back to Dick Smith who would replace it for me. Headed down to the Dick Smith store I bought it from with the receipt and the job number - they no longer carried them in stock, but arranged for me to pick up a replacement at another store without any quibbles at all.

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  [Deactivated] on 18/04/2015 - 19:46

  The service you got from JB HiFi with your surface has a lot to do with the Surface Pro warranty.

  They are not serviceable and Microsoft just replace them for new units.

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    iridiumstem on 19/04/2015 - 08:29

    Yeah, I think they replace it with a new unit. They glued the screen I think? The glue makes them hard to disassemble (at least at consumer level).

    I got SP 1 serviced, as far as I could make out from what they were saying, it's either a refurbished unit or a new unit that they package differently to stop people from selling it (I am not sure which one it is though). That being said, I think it was noble for JB HiFi to change it to a newer model. They replaced my SP 1 with a new SP 1, so I am assuming that SP 2 would still be there as well (assuming from how SP 1 is an older model).

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    GnarlyKnuckles on 21/04/2015 - 03:59

    "… has a lot to do with the Surface Pro warranty."

    AHA, I didn't know this sort of thing could happen but it kinda' sounds right/makes sense… so in this 'case' (company-seller-relationship), JB are not left 'out-of-pocket' at all by seeming to be 'very generous with a replacement model' cause they sell the SP in the first place on the understanding that MS will foot-the-bill to replace it with whatever model is available at the point-of-purchase should the need arise?

    Or am I not understanding it right?

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      [Deactivated] on 21/04/2015 - 09:37

      Pretty much, its a replacement warranty. They need to replace it with the same spec, obviously as the SP2 is not available they provide the SP3.

      Have a read online, the keyboard not being recognised is a common fault and everyone has had it replaced on the spot.

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  cupcake on 20/04/2015 - 11:16

  That's great. Similar thing happened to me 20 years ago when I bought a Philips hi fi system.

  The cd wasn't being read in one of the 3 disc trays and they replaced the entire hi fi system for a newer one. The newer model was around $900 at the time and the one I bought was only $600.

  Never listen to my cds now lol

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    GnarlyKnuckles on 21/04/2015 - 04:02

    Twenty years is a loooong time, cupcakes. The only thing a lot of peeps I knew 20 years ago listen to now, is the sound of daisies growing…