Just Had a Good Experience with Amazon - Got Sent The Wrong Item

singlefished on 17/05/2015 - 00:53
Last edited 17/05/2015 - 00:56

I was looking for a decent 2 port, 4.8A USB car charger and purchased the following from Amazon:

http://www.amazon.com/gp/product/B00ISGCAJM/ref=od_aui_detai…

Item turned up yesterday and the picture on the box looked good, exactly as I remembered ordering. Opened the box and found some small text under the USB ports (2.4A and 2.0A….) whoops, something doesn't add up here… 2.4A + 2.0A does not equal 4.8A!

The charger rec'd would be more than adequate for it's intended use but I thought I'd get in touch with Amazon anyway just to air my grievance.

Wasn't sure if I would have to pay return postage if it had to go back so started a "Chat" session with a rep. They confirmed it had been sent in error, told me to keep the incorrect item as it would be too expensive to send back and proceeded to process a full refund including postage costs! Cash will be back on my Visa Card in the next 2 to 3 business days :)

The whole process took about 10mins, didn't have to wait in a chat queue and I end up getting a free charger which will absolutely do what I need it to do!!! Certainly not the outcome I expected….

Has anybody else been in the same boat and rec'd a similar sort of outcome or did I just get super lucky by getting the right customer rep?

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Comments

    • Kozhutki on 17/05/2015 - 04:48
      +15

      It's as if you didn't read the post.

  • Tal_Shiar on 17/05/2015 - 04:59

    Amazon can't really fix most problems, but their customer service is usually pretty stellar for the most part.

  • bambooculm on 17/05/2015 - 07:10

    Amazon customer service is great!! I have had speedy refunds when items have been returned by the parcel forwarding service that I use. Once because the item I ordered was considered a fire risk and once due to an incorrect item being sent. I was able to view a photograph of the item online, before it was sent to Australia. Problems beyond the control of Amazon occur when the merchant is selling via Amazon. When this happens, give the merchant a very bad review, and sometimes they will send begging emails for up to six months, asking you to edit your review, and offer to compensate you. Dealing with Amazon direct is much better than with the merchants who sell via Amazon.

  • SteveBuscemi on 17/05/2015 - 10:17

    Always had good customer service with Amazon.

    They've covered my shipping costs on the rare occasion I've had to send something back, other times (like when they shipped me 6 DVD box sets instead of 2) they just told me to just gift it to someone.

  • CheapCoffee on 17/05/2015 - 12:01

    Had exact same experience with a set of harmonicas few years back. They are certainly extremely generous and helpful to their customers. I wish there were any retail giants in Australia that would take a similar business model, but I guess Australian market may be too small for that…

  • marquise on 17/05/2015 - 14:05

    So does the product you linked actually support 4.8A? Or is it advertised incorrectly?
    EDIT: Just re-read your post again, I get it know. The one you got was slightly less amps

    • marquise on 17/05/2015 - 14:12

      Just had another look through the website and although it says in the overall listing that it is 4.8A, when you click to choose the colours (black or white) they both say 4.4A. So it looks like the listing is wrong?

  • singlefished on 17/05/2015 - 15:41
    +1

    There seems to be quite a few inconsistencies in the post… Some of the product pictures show the current under the port, some don't… some reviews discuss both ports being 2.4A, some indicate only 1 being 2.4A… All the descriptions discuss 4.8A but choose black or white colours indicate 4.4A.

    My guess is they got updated stock with 4.8A, updated the posting but continued to flog off the old stock hoping nobody would notice…. or maybe just inadvertently mixed old and new stock together without realizing.

    Regardless of the posting errors, Amazon did a great job getting it sorted which really gives me confidence for future purchases… Just wish some ebay sellers maintained the same high standards of customer service.

  • nismo on 18/05/2015 - 00:58

    I bought a scale from woolies online, on special at less than half price, around $15 (digital with fat % etc) the box opening was slightly damaged and was missing the included batteries (written on the box).

    I rang the customer service number from my email invoice, they apologised & processed a full refund, which I used to buy the batteries (about $3).

  • [Deactivated] on 18/05/2015 - 05:35
    +1

    One item I bought from Amazon came heat-sealed inside a black plastic bag, inside a box. Opened it, found a fault that meant it would probably break soon. Checked the listing for refund conditions. Was shocked to find the description stated no refunds or returns if the item was opened. I opened their online chat, said it was extremely unfair - how can someone tell if something is ok without opening it, when it comes inside a sealed black plastic bag!?

    I only really got on there to vent, expecting to receive zero solution - but they immediately apologised, said they'd organise a refund, and to discard the item instead of returning it.

    They do some crazy things… Other orders I've made - there's an option to send whatever they have in stock right away, or, if you want them to hold the order until all items are available and send them altogether. I always click the second option. But a few times now, they've sent me one small package immediately - with the item/s costing less than the postage did - and then sent a separate order only a few days later. Thus losing them a stack of profit on postage!?

    • singlefished on 18/05/2015 - 13:47
      +3

      It's quite amazing how fast your mood changes when this happens… one minute angry and pissed, next minute joyful and pleased :)

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