Marketplace
Dear ____,
Some of our PayPal customers in Australia have experienced duplicate transactions through their PayPal account. Unfortunately, you were one of them.
We’re aware this may have caused you some inconvenience or difficulties and would like to apologise.
We processed 100% of the refunds yesterday and it is common practice for banking institutions to apply this to individual customer accounts within 24 hours. The majority of impacted customers will receive the reimbursement into their bank account today.
If you haven’t received a refund yet you should see the money appear in your bank account shortly. If you are concerned and need any further assistance, including reimbursement of any fees incurred as a result of the issue, please contact us on 1800 073 263 or use the contact link on any www.paypal.com.au page. We’re aware that some customers have experienced extended delays when trying to call, but these are now under control and we’re here to help.
We’ve always prided ourselves on our safety, security and trustworthiness and our team is doing extra checks and balances to help make sure this doesn’t happen again. Again, we apologise for any inconvenience or difficulties this may have caused you.
Did anyone else get emailed this? I've gone through the transaction history and I can't find any duplicate charges.
No email, but had a duplicate charge yesterday, which was reversed.
It was reversed within 24 hours.