Vaya cancellation service

Hi
I am about to cancel the Vaya service which is $27/monthly.I spoke to the girl and she said I have to pay $30 fir cancel the service.How is ridiculous,from the time I started the plan, its stated that no fee to withdraw the service.Anyone have the same experience please share with me how to avoid that stupid fee?
Much appreciated!

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Comments

  • +3

    There is no fee/charge if you port your number out to another provider, cancelling your service is not free

    • I am going to use the vodafone $35 family's. Should I port current vaya number to the Aldi prepaid nummb?is that possible to do?Thank a lot

      • no, just port straight out to the Vodafone offer.

        • But the vodafone acct under my partner so I dont know what to do except port my vaya number to Aldi number. Any suggestions?

        • @ylangylang55: It should be alright. Just confirm with Vodafone customer service.

  • +1

    Port it to the $1 Aldi with $5 credit and 365 expiry starter pack.

  • "cancel" to Vaya means closing off the phone number permanently as opposed to "porting out".
    choose your words carefully when chatting to them.
    as mentioned above, porting out has no fee
    (coincidentally I ported out from Vaya today!)

    after porting out, contact them to refund your security deposit.

  • +1

    refund your security deposit.

    That will need another forum post.

  • Hope the refund will be quick.I really want to cancel it but I have no choice.Thank you

  • can you port across to this?
    https://www.ozbargain.com.au/node/200931

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