Telstra Prepaid Starter Kit Invalid ! What Should I do???

simprosimple on 25/07/2015 - 23:03
Last edited 25/07/2015 - 23:30

I got 2 Telstra Prepaid Starter Kit expiring on 26 JUL 2015 which is tomorrow

Tried to activate today and both of them NOT WORKING saying its INVALID !

Brought to store and they said they cant do anything there and ask me to call the Phone Service

Called the phone service and the staff said they have nothing to do with it either and asked me to bring back and return to the place where I purchased.

and the question is, I had no idea where I bought it and lost the receipt already… and even I have the receipt and remember where I purchased, I dont think the store will accept returning products 1-1.5 years ago

What Should I Do Now?????????????????????????

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Comments

  • holdenmg on 25/07/2015 - 23:14
    +1

    Tomorrow try going to a Telstra Store together with both of the SIM modules and any packaging they came with and ask for assistance… take whatever ID is req. to activate and see what they can do.

    Look for a Store that is open (maybe 11AM-4PM?)

    http://crowdsupport.telstra.com.au/t5/Find-your-nearest-Tels…

  • User_153999 on 25/07/2015 - 23:21
    -3

    Is it $2 sim card? If its the $2 im happy to give you $2 and stop crying.

    • simprosimple on 25/07/2015 - 23:22

      $30 each, $60 :(

      • User_153999 on 25/07/2015 - 23:23
        -6

        Charge back if you paid via credit card.

        • simprosimple on 25/07/2015 - 23:24

          I couldn't even remember when did I purchase it, most likely end of 2013 - start of 2014

          way too long to apply chargeback

        • User_153999 on 25/07/2015 - 23:49
          -3

          @ccwwayne: Whose fault?

        • terrys on 26/07/2015 - 11:03
          -1

          @MilfHunter:

          "expiring on 26 JUL 2015 which is tomorrow"

          Your primary school teachers.
          Staying long?

  • bdl on 25/07/2015 - 23:30
    +4

    Why is this "SPAM"?

    • simprosimple on 25/07/2015 - 23:31
      -2

      Cause the starter kit is invalid before the expiry date

      • [Deactivated] on 25/07/2015 - 23:40
        +3

        I don't think the word SPAM means what you think it means.

        Did you mean scam? Even then, not a scam.

  • Randxyz123 on 26/07/2015 - 00:46

    So let me get this straight… You bought 2 sim cards probably almost 2 years ago, now you have gotten around to activating them but they aren't working…

    What Should I Do Now?????????????????????????

    What exactly do you want to happen?

    I'm gonna say tough s*** Tomorrow is a Sunday meaning very few telstra stores are open and the fact is that you have left it to the very last minute… I'm not sure I understand why the store couldn't help.

    However if you can provide a screenshot of what actually happens when you try and activate the card online I can try and understand further.

    Try live chat and see if they can help https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

    P.S mods I think you accidentally unpublished a comment? Why is everyone talking about SPAM??

  • jackofspade on 26/07/2015 - 00:50

    Others having the same problem https://www.ozbargain.com.au/node/194025?page=1#comment-2747…

  • akd on 26/07/2015 - 06:28

    Try ringing again to another Rep at Telstra or going to different store. It may work.
    I bought a Optus prepaid handset(Moto Defy Mini) for $18 on clearance with $30 included sim for NetFlix. The sim was expired months ago. Initially Optus team asked me to return the handset back. I tried different Optus reps at different times and one of the supervisor Rep agreed to replace the sim and gave me credit also.
    Mine situation was different that I had a receipt and I called Optus within a week.

  • simprosimple on 26/07/2015 - 15:20

    Really pissed off , went to another store and tried making few calls and all with same answer…. Can't do anything and ask me to buy another starter kit

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