Is a franchisee able to add on terms and conditions not set by the headquarters?
Like for example, in the recent Godfrey's $10 voucher, people were told by the employees that they had to purchase a vacuum, or it was valid with full-priced items. Even though it does not state this at all on the terms and conditions, and other stores allow it on any purchases.
Thanks.
I haven't followed it, but surely you are either participating or not participating, not kind a sorta if we feel like it. But this happens a lot, such as OfficeWorks price beat guarantee. It seems to be at the whim of the manager on duty at the time.
You can kind of understand a store manager not wanting someone to walk in of the street and walk out with some free merchandise without paying a cent.
Of course and that's why head office should structure offers in a way that they consider "professionals" trying to "exploit" the voucher or franchisees shouldn't participate.
Though I'm sure there's a fair bit of pressure on them to participate.
Big corporate stores like OfficeWorks bring it on themselves and their shareholders if they stuff up.
Mum and Dad who buy a franchise; I have much more sympathy for, even though my superannuation suffers (ever so slightly) when big stores stuff up.
It stated that it was valid at participating stores, so I guess they can do whatever they like with it.