ACCC 2 year guarantee- valid for used products?

• 

  [Deactivated] on 08/10/2015 - 09:26

  -1

  Yes, for manufacturing defects and the like (obviously not for problems caused by the original owner).

  https://www.accc.gov.au/system/files/Warranties%20and%20refu… (PDF):

  Consumers’ claims against manufacturers and importers
  The Act gives consumers who buy goods usually acquired for personal, domestic or household use, the right to a remedy from a manufacturer or importer if they supply goods that:

  • are not suitable for the purpose they were sold for
  • do not match the description provided, or any sample shown
  • are not of merchantable quality
  • do not comply with an express warranty.

  The rights apply whether the consumer is the original buyer or a subsequent owner (such as someone who has been given the product or bought it second-hand).

  • 

    ycon on 08/10/2015 - 09:41

    -1

    Easy! Thanks

    Anyone have experience claiming this with Apple in particular?

    • 

      rambutann on 08/10/2015 - 11:19

      I've had two incidents regarding Macbooks.

      1)
      Macbook Pro, logic board fried itself completely, no applecare warranty.
      Went in when it was about 1.5 years old, they told me what was wrong, showed me the invoice, told them it should be covered under australian consumer law, then it was free. The laptop then went in on 3 other occasions, the logic board was replaced again and the entire unibody was also replaced. All up they spent over 2k on it.

      2)
      Macbook Air, was randomly going to sleep all the time, no applecare warranty, this computer was also grey market.
      Went in under a year old, gave it to them, they fixed it no worries no cost.

      • 

        kobrien456 on 13/10/2015 - 10:12

        Grey market. That surprises me. They wouldn't do it for me. Should I have been more forceful?Anyone else had this experience?

• 

  [Deactivated] on 08/10/2015 - 09:46

  Doesn't Apple have 2 year warranties now?

  https://www.accc.gov.au/media-release/apple-australia-gives-…

  … In the undertaking Apple has publicly acknowledged that, without limiting consumers’ rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the ACL at any time within 24 months of the date of purchase.

  To avoid any doubt, Apple has also acknowledged that the Australian Consumer Law may provide for remedies beyond 24 months for a number of its products.

  • 

    ycon on 08/10/2015 - 11:05

    Kind of yes & no. No officially giving 2 yrs warranty- but seems like they'll allow it anyway. http://www.afr.com/business/retail/apple-gives-australians-t…

• 

  fruit on 08/10/2015 - 11:12

  No where in the legislation does it state 2 years.

  It states it must lasting, durable etc for a reasonable time among other things.

  The product is covered as long as you have proof of purchase, whether that's a serial number, a receipt or a video of the buyer actually paying for it etc.

  Take this: https://www.accc.gov.au/publications/consumer-guarantees-rep…

  and look up the model here: http://www.apple.com/au/environment/reports/ and look for where they do their environmental footprint calculations over x years. Usually 5 for laptops and 3 for phones.

  If they are doing calculations over that period of time, it is my opinion that it is reasonable to expect it to last that period of time.

  I've had an iPad replaced after 2.5 years without Applecare after ringing up and saying it didn't last a reasonable time.

  • 

    SirFlibbled on 08/10/2015 - 13:32

    I think the OP is referring to Apple's undertaking after being spanked by the ACCC not specifically a guarantee under law.

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  Baysew on 08/10/2015 - 11:41

  ACCC 2 year guarantee-

  Sounds like the Apple laptop they are buying secondhand is from ACCC.