Dungeon Crawl eBay Shop

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Dungeon Crawl

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  Rukiata on 15/12/2015 - 20:29

  link?

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    [Deactivated] on 15/12/2015 - 21:54

    This was the item I bid on;

    http://www.ebay.com.au/itm/Borderlands-2-PS-Vita-Game-BRAND-…?

    This is one of the items left in my watch list that was cancelled;

    http://www.ebay.com.au/itm/401041155864?_trksid=p2060353.m14…

    When I checked earlier (time of OP) there was around 8-10 games listed in their store under the Vita section, now there are none (eg the Hyperdimension Neptunia games). When I first checked their eBay store out a couple of days ago I marked around 8 games to watch, some had bids, some didn't. Of those eight only 1 that I saw actually sold, the rest were cancelled but then upon checking their eBay store again several of them had been relisted.

    Edit: If you click the item I bid on, then click the bid history ([ 0 bids] bit) you'll see several bids, all cancelled

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  Rukiata on 16/12/2015 - 10:03

  im bidding on an item ill let you know if they cancle it

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  angelkulit025 on 16/12/2015 - 10:08

  +1

  I think they are allowed by ebay to cancel the item twice and then they are charged for other cancellations.
  Plus they can cancel it even if they are around 100 bids on it as long as the duration of the auction hasnt reached the last 24hrs.

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  Rukiata on 16/12/2015 - 10:29

  oh well its only got 2 hours left on it, so they cant cancel it? Do you reakon they bid on their items to make the value go up?

  • 

    [Deactivated] on 16/12/2015 - 20:15

    Might be worth contacting ebay and they'll cross check accounts and ips.

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  godofpizza on 18/12/2015 - 14:18

  are they going out of business? they site seems pretty bare.

  they had a 99cent sale on ebay, which look like it kinda back fired, vita games going for less than 20$ a pop. which they cancelled soon after (according to OP)

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  Vlaka on 22/12/2015 - 14:34

  +2

  Yes, this has been going on for years.
  They list things for 99 cents, few bids that raise it to around $1.50 then they cancel at the last minute.
  I was watching different xbone games and each one was cancelled.

  REASON = they try to entice with the 99 cents thing, it backfires and they pull it off auction. Shifty and shit business practice.

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  Store RepDungeonCrawl @ Dungeon Crawl on 23/12/2015 - 10:55

  +2

  Hey guys,

  Some of you have no doubt heard that we are in Voluntary Administration now (hence all the clearance sales). If you have questions, we have answered the most common ones here: Hey guys - Some of you have no doubt heard DC is now in Voluntary Administration. We have answered some of the more popular questions here: https://www.ozbargain.com.au/node/226741#comment-3319490

  Also in regards to the questions about our eBay Auctions, hopefully I can shed some light. (Less about Customer Service at this point, but figured at least it provides you with answers).

  No tinfoil or sinister explanation behind it - it simply was just massive #$@@#ing issues with inventory management software. We usedthis software to manage all on line sales. (so our webstore/ebay store). Unfortunately we ran into a lot of technical issues once we started running all the promotions and auctions - this was not a fault of the software perse (its actually one of the market leaders for this kind of software), but simply from the scale of promotions, traffic and Auctions being run (at one point I think we had about 2500 live auctions). This was something we have never done before, so obviously a lot of bugs came to light when we did it, particularly with inventory management. Auctions have never been a primary focus of the store, instead we focused on Buy it now listings, so we never truly ironed out all the issues, or experimented with them on such a large scale.

  Essentially bugs were occurring that prevented inventory being properly allocated to Auction listings, once a big was made. We also had a lot of issues from all the sales traffic that delayed inventory being updated, meaning listings stayed up longer than they should have, meaning we oversold on some popular lines.

  Still pretty shitty I know - and we are sorry for people who missed out because we had to cancel and refund some purchases. If we were still planning to trade, we no doubt would have spent a lot of time analysing it all and working it all out, but unfortunately that won't be the case now.

  Having personally worked on this I can honestly swear it was just a case of inventory management chaos. Nothing was being cancelled by us due to 'selling too low' or being listed intentionally knowing that we were sold out. The whole point of the Auctions was to clear stock quickly and effortlessly - having to cancel and refund orders, and dealing with the customer service issues that arose from that, completely contradicted that goal.

  There was also no 'cherry picking' of who had their order completed. Orders were simply cancelled in the order they was discovered to be out of stock or damaged.

  Anyway, no doubt some of this is still not ideal to some of you - Personally I definitely think it's not acceptable to have to cancel this amount of orders at any point, especially auctions. (Although, bravo to the people that got the Firefly Yahtzee Games for like $10 - as a gamer, it was great to see people getting some awesome stuff so cheap, but this also meant it upset me when people missed out). But I felt you all deserved some answers as to why these were getting cancelled.

  All the best and Merry Christmas.