What a woeful experience at Masters today.
Did a click and collect order today for 8 x Del Terra Montana Dining Chairs ( https://www.masters.com.au/product/101268090/del-terra-monta… )which are a bargain at $26 reduced from $69 originally.
Rang the store a few hours later to see if I could pick them up today but they had no stock.
Spoke to customer support and they said the click n collect order can take 24hrs and in the mean time the stock is still being sold.
Am I expecting too much? I would have expected click n collect paid orders would be a priority since they actually had been paid.
I can't believe this business and no wonder it is going down the drain.
I even asked support if other stores have them can they be sent, they said sorry we can't send clearance items only non-clearance.
I then asked as a matter of goodwill would they do it and no again.
Lastly, this took the cake for me.
They at 1st wanted to refund me via a gift card, I refused and they are refunding my PayPal but it takes 3-5 days.
So all in all a very bad experience, why can a store take your money immediately then tell you 3-5 days for a refund?
David.
/end rant