Dyson vacuum cleaner fails to turn on; Dyson charging $115 to replace main head unit

Jesmond on 22/02/2016 - 10:02
Last edited 22/02/2016 - 10:02

I purchased a Dyson DC44 Animal vacuum cleaner in January 2013 for $450. It recently stopped working so I contacted Dyson support who were helpful but said the head unit has failed, which I can replace for $115. Dyson is a popular brand on Ozargain; I keep hearing about how their products last for years and suck forever. The vacuum cleaner hasn't exactly had an exciting life either – we use it for stairs, mostly, and occasionally some living areas, because it's cordless but only has a 15 minute battery life.

My machine's online warranty card says 2 years, so it expired in January 2015.

Is this worth arguing about or should I just man up and pay the $115? Or get a new model. Thanks

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Comments

  • dissin on 22/02/2016 - 10:15

    If it expired Jan 2016 then yes go for it as they have grace periods usually

    However its over a year ago it expired.

    • SirFlibbled on 23/02/2016 - 15:57

      The Australian Consumer Law does not contain a time limit for warranties. It's based on a reasonable period for the product. In this case Dysons are very expensive and considered a high quality. If it's been used lightly and Dyson themselves offer a 2 year warranty then it's not hard to reasonably argue the statutory warranty is still in play.

  • Nutrino on 22/02/2016 - 11:00
    +1

    Demand your statutory, demand that it should last at least 5 years based on what u paid.

  • l-ozza on 22/02/2016 - 11:57
    +5

    See the ACCC consumer guide for your rights:
    https://www.accc.gov.au/system/files/Consumer%20Guarantees%2…

    • samoz on 22/02/2016 - 14:25
      +2

      if you call ACCC and tell them the price you paid back them, they'd be able to tell you the life expectancy of the product and whether the head unit cost can still be covered by the manufacturer or not.
      my cousin got his iphone 4 replaced with apple after about 18 months of purchase after contacting ACCC.

  • altomic on 22/02/2016 - 23:10
    +2

    Your situation sucks

  • TScott on 23/02/2016 - 15:07

    I have a DC44 animal that had its battery and main motorhead fail 6 months after the 2 year warranty. The battery no longer charged (charger flashes green), and main motorhead felt strips were coming off. It took several emails back and forth with Dyson to get them to do something. It took me 1 month from the first email to get them to send the faulty parts. This only happened after the final email in which I made it very clear that I was very dissatisfied with the level of service I was receiving, that this issue should have been resolved within 2 weeks and not over 1 month, that I was loosing faith in a brand I have trusted for years, and that a 500 dollar product should not fail just out of 2 years. I also mentioned that this meant that the product was not of suitable quality (as stated under the Australian consumer law) and that Dyson should resolve this issue to restore my faith in the brand. And finally, any Dyson vacuum cleaner should simply not be falling apart, fading and suddenly becoming faulty just months after 2 years.

    I hope this helps with your situation. So really, if you can wait for a couple of weeks and spare some moments for an email or so with Dyson then it will be worth the wait as the motorhead is quite an expensive replacement. More importantly, the newer models don't really offer any suction or pickup difference under normal use compared to the DC44 animal or DC45. Don't give up when emailing with Dyson!

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