Jetstar Have Changed The Departure Time on Our Flight to Bali by 40 Minutes. What Are My Options?

[Deactivated] on 05/03/2016 - 14:26
Last edited 05/03/2016 - 14:37 by 1 other user

Wife and I have booked some cheapy flights to Bali for May, and Jetstar have just changed the itinerary to make the departing flight to Bali leave 40 minutes earlier.

We have a wedding that Sunday and we were already cutting it close by taking the Sunday night flight out- this 40 minute change will really screw up our plans. If it were 40 minutes later it would be no problem but making it earlier won't work.
They sent an email notifying me of the time change and it says 'click here to acknowledge and accept the schedule change', if you would like to talk about the change, please contact us.

So before I contact them, has anyone done this before and what are my options?
They will probably ask us if we'd like a flight out the next day or whenever the next flight is, but I'd prefer not to wait around for another day of our time off and I'd rather just go to Queensland or something to maximize our time in the sun.

Can I ask for Jetstar credit or can I ask for a refund?

Thanks for any advice!

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Comments

  • whooah1979 on 05/03/2016 - 14:31
    +17

    Can I ask for Jetstar credit or can I ask for a refund?

    this is an easy one. have a look at the t&c on the ticket or booking conformation.

    • mousie on 09/03/2016 - 22:05

      Being Murphy's law the OP should read the T&Cs given his username ;)

  • nocure on 05/03/2016 - 14:33
    +19

    Set your alarm 40min earlier.💤⌚🚽🚿☕🚕✈👍

  • spackbace on 05/03/2016 - 14:36
    +39

    we were already cutting it close

    If there's one thing the internet has taught me lately, you don't set a clock by flight times, especially Jetstar.

    • ronnknee on 07/03/2016 - 09:28
      +14

      How to be a Smart Traveler 101, Tip # 1: Allow leeways to accommodate for unexpected circumstances.

      This is what happens when you cram your travel itinerary especially on the day that involves flying.

      • stonkered on 07/03/2016 - 14:50

        And weddings!

        • youbeokay on 07/03/2016 - 16:35

          And already cutting it close by taking the Sunday night flight out

  • anna10 on 05/03/2016 - 14:51
    +2

    If you have travel insurance, it covers having to be somewhere for an important 'happening', check your insurance and see if you are covered, and if so, ask JQ to go on the next flight after yours.

    • captobvious on 06/03/2016 - 12:43
      -2

      save you travel insurance for something life threatening like getting hit by a scooter in Kuta, not a $cheapie flight to bali. 40mins is really not much.
      You could get stuck on Kuta bridge for that! or 40mins in the toilet after contracting bali belly

      • cheesecactus on 06/03/2016 - 22:44
        +10

        save you travel insurance for something life threatening

        As someone whos never claimed anything on travel insurance, can't you do both? Isnt that the point of insurance? Claim whatever is allowed? Does anything stop you from claiming some health related expenses and a flight change?

        • [Deactivated] on 09/03/2016 - 08:30
          -5

          Yes, the 1001 loopholes they have to get out of approving your claims. Plus it will impact future travel insurance cost when they ask about claim history.

        • Cyphar on 09/03/2016 - 13:34

          @BoneyMalone:

          Plus it will impact future travel insurance cost when they ask about claim history.

          This is not true at all.

        • styrenic on 10/03/2016 - 10:14

          Check your policy, you can usually make multiple claims on the single policy but for different incidents. The excess is charged per incident. You may also have to tell them about any reimbursements provided and they may deduct from the final payment.

    • argamond on 08/03/2016 - 09:02

      Does it cover issues of your own making?

      What does this give? A flight the next day with qantas/jetstar? A free nights accommodation? All because jetstar made the flight 40 minutes earlier rather than the OP cutting the booking a bit fine?

      Who is to say that the OP would make it to the flight on time even if jetstar didn't change the flight times? Most of the weddings I have been to, have been delayed (waiting for the bride). What about photos, shaking a few too many hands - staying just a bit longer to drink a few more glasses of free alcohol. And what happens if there is traffic? (or does that never happen in bali?)

  • Cheeper on 05/03/2016 - 15:01
    +3

    Take up their offer of contact and ask if you can get a refund… there is no obligation for asking.
    If you get a refund… what will you do then?

    • anna10 on 05/03/2016 - 15:06
      +3

      I think that it is important to know your 'rights' before calling, and your options. Do you want to go the next day? Are you allowed to do that:

      JQ T&Cs re them rescheduling? Maybe in here: http://www.jetstar.com/au/en/conditions-of-carriage-jq

    • ozkiwi75 on 06/03/2016 - 11:59
      +3

      I agree, there's no harm in asking. I had Jetstar refund me when the volcanic eruptions happened last year and we had to cancel our Bali trip.

      But the OP should just note that when Jetstar gives 'refunds', it's normally in the form of Jetstar vouchers that must be redeemed within 6 months. Also, if you spend less than the voucher's value, the difference is lost.

      • BestofOZB on 07/03/2016 - 10:15
        +2

        Really! That's the craziest refund anyone can give!

        • styrenic on 10/03/2016 - 10:00

          It must be an airline thing,I had to change a date on a united domestic flight and they gave me a 150 refund in the form of a voucher as the ticket was cheaper but charged me 270 for changing the date. I couldn't use the voucher to cover that cost or the cost of checked baggage.

  • Donaldhump on 05/03/2016 - 15:14
    +34

    40 minutes is not unreasonable, your decision to take that risk. Leave the wedding 40 minutes earlier.

      • illumination on 05/03/2016 - 15:40
        +17

        Why would you "understand" if it was later? I think whether later or earlier is equally understandable, surely?

        If you understand 40 mins earlier then you understand 40 mins later.
        If you don't understand 40 mins earlier then you wouldn't understand 40 mins later.

        I think the word you're looking for is.. "accept"?

        • [Deactivated] on 05/03/2016 - 15:47
          +11

          because changing flights to an earlier time is extremely rare and barely happens.
          Late flights happen all the time, earlier flights do not.

          How many people book a flight and reasonably expect that the flight may be changed to an earlier time? lol

        • illumination on 05/03/2016 - 15:49
          +5

          @murphy84: hmm.. You do have a point. Can't say I can recall hearing about an airline scheduling a flight to be earlier.. Later is much more common

        • [Deactivated] on 05/03/2016 - 15:50
          +3

          @illumination:

          Yeah it's completely reasonable to expect them to change it to a later time, but I don't know how reasonable it is for them to make it earlier.

          Anyway, I agreed to their rules so stiff shit I guess :S

        • illumination on 05/03/2016 - 16:34
          +1

          @murphy84: Curious then.. did you ask why they made it earlier? The only reason I can think of is to try and increase aircraft utilisation and somehow squeeze out an extra flight on the aircraft (somewhere/somehow in the schedule)

        • Donaldhump on 05/03/2016 - 18:15
          +8

          @murphy84: so what if you were cutting it fine arriving to a wedding, then the 40 mins would later would be exactly the same for you.

          I don't think a 40 min change is unreasonable, gee things happen, if you wanna cram ur life that close and have no contingency plan or slack time, that's a risk. airlines will no doubt have in their t&c flight times can change and probly < 1hr is deemed reasonable.

        • illumination on 05/03/2016 - 18:26
          +3

          @unclesnake: Nah I think he's saying he's got a wedding here in Australia and now needs to leave 40 minutes early, and pre-change it was "cutting it fine" so now he has to leave the wedding even earlier.

          You seem pretty worked up by this (even more so than him), and his reaction is not even that bad. He's just asking what can be done.. relax lol

          But I agree with you. 40 mins is not that bad. It's just the impact on OP is significant.

        • Donaldhump on 05/03/2016 - 20:21
          +3

          @illumination: yeh I was reversing the scenario, ie they were flying to a wedding. if flight was 40 mins later it would be a problem too, so them saying if a flight left later its ok… works both ways.

          wedding -> flight (40 mins later no problem, 40 mins earlier big problem)

          flight -> wedding (40 mins later big problem, 40 mins earlier no problem)

          who is to say there isn't a pile up on the motor way and they are stuck in traffic for 40 mins….

        • captobvious on 06/03/2016 - 12:53
          +1

          @illumination: So the op is leaving a wedding in Australia earlier by 40mins so he can catch a jetstar flight to go on a holiday in Bali?

        • RnO on 07/03/2016 - 08:20

          @murphy84:
          scheduled flight changes are quite common with jetstar (in my experience) and tend to happen when the flight is booked in advance. they do allow for it in their terms and conditions when you book your flight.annoying but you booked a cheapy fare- a little bit annoying will still be better than flying out the next day AND if you get a refund, you're only going to pay more with another airline. unless you've change your mind and dont want to go at all and so the 40 minute flight time change is just the tipping point for you.

        • JimmyF on 08/03/2016 - 13:35

          @murphy84: and changing a flight to a LATER time, also impacts connecting flights etc. It cuts both ways!

        • windrc on 08/03/2016 - 15:03
          +3

          @murphy84:

          there is a law that governs the universe which is named after you.

        • k120 on 08/03/2016 - 21:37
          -2

          @murphy84: Murphy's law

      • dealman on 07/03/2016 - 17:55
        +2

        You've spent more than 4o minutes on this thread so far…

      • ronnknee on 08/03/2016 - 09:30
        +1

        If you think all planes fly on time then you're gonna have a bad time.

    • illumination on 05/03/2016 - 15:41

      I don't think it's so much about whether it's unreasonable or not. I agree with you that 40 minutes is not that "much".
      It's also reasonable to have to cancel a flight due to safety concerns, but from a consumer point of view, if it has a significant impact on your plans, then that's what matters (to you as a passenger).. and that's the situation here. The change has a significant impact on OP.

  • anna10 on 05/03/2016 - 15:26
    +6

    See 9.1 C - so what is "significant". I'd say it is when you have a 'significant' appointment, like a wedding! Time to test it?

    9.1 Schedules

    (a) Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us.

    (b) Before we accept your Booking, we or our Authorised Agents will tell you the scheduled departure time of your flight and it will be shown on your Itinerary Receipt. We may need to change the scheduled departure time of your flight after your Itinerary Receipt has been issued. If you give us or our Authorised Agents contact information, we or they will try to let you know about any changes. In any event, prior to your flight you should check to ensure your flight times have not changed. Except as provided for by Convention or any applicable law, we will not be liable to you for any losses that you may incur if you fail to do so.

    (c) If, after you pay for your Booking, we make a significant change to the scheduled departure time of your flight or the flight is cancelled (except where this is due to circumstances beyond our control) and:

    this change means you are unable to use your Booking for its intended purpose, and
    we or our Authorised Agents cannot book you on another flight which you are prepared to accept;
    we will give you a fare refund. Unless provided for in a Convention or any applicable law, we will not be responsible for paying any costs or expenses you may incur as a result of the changed time or cancellation.

    • Jackson on 06/03/2016 - 21:28
      +1

      Yes, except whenever this has happened to me, I have found out so late that the difference in fare is not fair, it's extortion, so I end up just copping it sweet, like Jetstar likes.

  • [Deactivated] on 05/03/2016 - 15:35

    arggg they are saying because the change is less than 3 hours, that I have no options!
    Bummer.

    • ozkiwi75 on 06/03/2016 - 12:08

      The e-mail you received asks you to acknowledge and accept the change. Did you ask them what happens if you don't accept it? Otherwise what's the point of having to click on accepting it in the e-mail?

      I suppose it could just be a method to reduce the number of customers that they have to call back to make sure they know of the change.

    • JMERC on 06/03/2016 - 22:31
      +3

      I haven't read through the thread, but I'd give them another call and explain the situation.

      I had a similar issue with a short weekend trip to Gold Coast. Jetstar changed my Thursday 7.25am Mel>GC Flight to 10am. I was returning Saturday morning. I said this was unfair as the holiday was already short enough as it is and I just lost another 3 hours. The rep could only move me to the flight previous (Weds) or later Thurs arvo. I said I'd think about it. I called back later and spoke to another rep who was able to speak to his supervisor to move my returning flight to a few flights later… to the optimal time of Sunday arvo. Mind you, I booked these flights during a special and the Sunday night return was not cheap.

      I guess it just depends who you speak to.

  • anna10 on 05/03/2016 - 16:03
    +1

    You DO have travel ins to ask … don't you?

    • smpantsonfire on 07/03/2016 - 00:08
      +6

      Every forum post with these issues, end up with 'No, I don't have travel insurance' within the first 5 top level comments.

  • giftcardinspector on 05/03/2016 - 16:28

    Jetstar changed my flight by 8 hours and I didn't have a leg to stand on.
    Just complain and complain to them and you may get a voucher.

    • Donaldhump on 05/03/2016 - 20:21
      +3

      goto vcat. jetstar was forced to refund me 3 times the flight for being PITA. 8 hours is disgraceful.

      • Jackson on 06/03/2016 - 21:29

        What was you situation?

  • Almost Banned on 05/03/2016 - 17:17
    +5

    I just dealt with Jeststar this morning on a change of itinerary
    They wrote to me telling me that my outward leg was changing by about 20 mins but my return leg they were moving about 7 hours earlier.
    I actually could have lived with either change but thought it wouldn't hurt to give them a call.
    Had a chat with Kelly who was very helpful.
    Ended up keeping the change to my return leg - it wasn't a bother for us to come back a bit earlier that day - and instead got them to change my outward leg to an earlier flight on the same day, so instead of arriving in Bali at 9pm and basically getting nothing in that day, I now arrive at 5pm and can at least have a bit of use out of that day.
    It is the first time I have ever had an issue with a Jetstar booking and they handled it perfectly.
    I was quite impressed.

  • Mumbles on 05/03/2016 - 17:34
    +5

    I would call the Jetstar number again. Mention that Jetstar changed the time on you, ask if Jetstar will transfer you+partner onto the next available flight.

    If a free transfer is not possible then reassess how important your family/friend's wedding is. Like you said, its cheap flights so you can cancel the flights for the cost of a cancellation fee.

    If you don't want to give up on your trip then inform the married couple. Discuss with them your situation. Tell them you don't need a table but that they mean a lot to you. Turn up to the wedding reception, sign the register, drop off your presents and leave. By not dining at reception you can easily save 40mins + you still get to see the marriage vows, register signing, hand shaking, congratulations, etc…

    I've never had to do this before but May is a long way off so there's plenty of time to progress your complaint through Jetstar's customer service. After speaking with a complaints manager and still unhappy then contact your state Office of Fair trading. Describe what's happened and check if you have any legal recourse for a full refund.

  • nkrdlyk on 05/03/2016 - 18:26
    +2

    Call them, explain the situation and ask if you can be put on the next available flight. They're usually not too bad with it.

  • Randxyz123 on 05/03/2016 - 18:42

    Call them explain you are tied up and will not be able to make it 40 minutes earlier. Tell them you have a family wedding which you committed to and don't want to have to leave so early.
    Ask for your request to be escalated and speak with a manager or supervisor)

    Ask if there is any way you can go later that day (look up flights that day and say "JQ<number> leaves later is there a way we can go on that flight instead?").

    I agree with you that it is unreasonable to make flights leave earlier.

    I'm guessing in true Oz Bargain style you don't have travel insurance? If you do use it. This is what it is for.

    • illumination on 05/03/2016 - 18:46
      +6

      Not having Travel Insurance is true Ozbargain style? Sounds more like silly.

      Travel Insurance is an "investment". Of course, like any kind of insurance that you don't use, it can feel like it has been "wasted", but that's the nature of insurance and I would imagine Ozbargainers wouldn't really skimp out on travel insurance.

      Amending a flight's schedule is not unheard of, and 40 minutes is not a drastic adjustment.

      • kima on 06/03/2016 - 08:17

        yes especially if you are not flexible. if you know a small time change is going to affect you greatly like this then you get travel insurance, it doesn't cost much in comparison

    • RockyRaccoon on 06/03/2016 - 07:04
      +4

      I doubt very much if Travel Insurance is going to pay out for a trip being scheduled 40 minutes earlier. Most have conditions for delays etc that indicate 6 hours or more. If not claims could be made if a plane is 40 minutes late in departing, they would be swamped with claims and TI prices would rise dramatically

      I think the truth here is probably more centred around the OPs comment here

      I'd rather just go to Queensland or something to maximize our time in the sun.

      Buyers remorse looking for an excuse?

      Regardless, contacting Jetstar is the only way they are going to resolve this issue, and giving pointless options wont help them much

      • kima on 06/03/2016 - 08:21
        +1

        i asked nrma this exact this this week (if the airline decided to reschedule flights 30 minutes later would i be covered so that i could get a different flight and how soon would the money be available to do that) they said there is no time limit like this, it depends on the situation and just ring the call centre they will try to arrange alternate flights

        • RockyRaccoon on 06/03/2016 - 08:47
          +3

          Really

          Looking at their own policy wording they say this

          SECTION 3: Amendment or cancellation costs
          If due to circumstances outside Your control and unforeseen at
          the Relevant Time:

          then further down

          We will not pay for:
          1. Transport Provider caused cancellations, delays or rescheduling other than when caused by strikes.

          Your phone call where they said "it depends on the situation" doesnt mean they do. Just like when delayed in Bali I wanted to know what expenses I could claim before incurring them and was told "Reasonable Expenses". They then denied laundry expenses ($20 worth for 7 days) saying it wasnt covered under the policy.

          The only time you really know is when your claim is submitted. A "situation" doesnt give you any more surety than "we will consider everything" - i.e. doesnt mean they will approve it.

        • ankor on 06/03/2016 - 17:23
          +1

          @RockyRaccoon:

          Have you ever tried waiting on hold and calling and talking to these drones? Half of them are clueless about stuff anyway. Doesn't hurt to ask.

  • heyjoe on 05/03/2016 - 20:20
    -2

    Suck it up and get up 40min earlier

  • muncan on 06/03/2016 - 12:42
    +2

    I got one of these emails for Jestar flights to Bali in May, with flights delayed by 40 mins there, and over an hour return. Clicking the link takes me to a page with options to pick alternative indirect flights.

    Your original flight time has changed. Please check your new flight details below.
    You are also entitled to move your flight free of charge to one of the alternative flight options provided below. Alternative flights are subject to availability, so your flight options may change if you do not accept a flight at this time.

  • captobvious on 06/03/2016 - 13:07
    +2

    Maybe you can do a few things more efficient to maximize your time at the wedding and minimise your time for the commute and check in.

    Get someone to take you from the wedding to the airport. Make sure this person is the best driver you know that can read traffic and knows the shortest quickest way. Speeding is not encouraged but hey people do it all the time but its a risk if you get knicked which will add to your travel time

    Pack light, carry on baggage (You can buy what you need in Bali for dirt cheap Bintang singlets and board shorts is all you need really), this way you can arrive at the airport pre checked in and just go straight through to security/immigration and to the gate about 10mins before boarding. Make sure all your departure cards are pre filled and ready. If you have priority screening/boarding (e.g. QFF gold +) this will help you a lot (this is airport dependent) .

    this might cut the time you have to leave the wedding to 20mins. Just say quicker goodbyes. Preempt everything an hour before you leave the wedding.

  • lainey13 on 06/03/2016 - 13:41
    +7

    Lessons to be learnt:

    1) Never fly in or out on the same day as something important like a wedding.
    2) Jetstar are very loose when it comes to the timing of their flights. Prepare to never be surprised if Jetstar moves or cancels a flight.

  • kelea on 06/03/2016 - 13:43

    No experience with Jetstar but Qantas was able to put me on an earlier flight for free, when their schedule change resulted in a later flight departure and arrival (on Christmas Eve). Very happy as the earlier flight was significantly more expensive when I booked even though it was the preferred option. Cheapie airlines may be more annoying..

  • aspirepranesh on 06/03/2016 - 14:05
    +1

    Since I booked my tickets to Hawaii in Oct for travel for easter, I have had 3 changes to my return flight which was supposed to a direct flight back to Melbourne.

    1st change: They sent an email saying my flight has been cancelled and the option is next day and they asked me to confirm and when I called and had a go, they agreed to put me on a flight on the same day to Sydney and then 3hrs later, a flight from sydney to melbourne, so basically increasing my travel time by about 4 hrs. I had to take that.

    2nd change: 3 weeks later, I was told that my flight from sydney will depart 6 hrs later to melbourne instead of 3 hrs with me landing in Melbourne around mid night, and I cracked again, and they agreed to put me on the flight which I agreed upon in 1st change.

    3rd change: I had an other email about 2 weeks ago saying, my flight is leaving 30 mins later from Hawaii to sydney which leaves me 2.5 hrs to my flight to melbourne and hoping it doesnt get delayed.

    You've the right to call them and complain and they will offer you a full refund if you wish to cancel which they offered me.

    My only concern now is that there should be no delays in my flight leaving from melbourne to hawaii.

    Good luck.

  • fateddy on 06/03/2016 - 15:17

    OK I had a ridiculously similar situation less than a month ago. I went through flightcentre and it was overseas trip which was changed to 2 hours earlier and I also had wedding.

    I said it's too early and I can't make it now. They said the usual next day etc and I said no. Anyway the airline escalated to their region manager and he asked why I can't fly out and I responded with the reason that I just couldn't disrupt everyone's plans to make it to an earlier flight. At the end I added "Not that it matters I booked a time dependent service from you and you are no longer able to even attempt to provide it so under Aus law You must provide a refund or the original service, it does not fall on me to rearrange my plans because you have failed to provide the service we had a contract on.

    Refund in 4 working days including all booking fees etc.

    • callum9999 on 07/03/2016 - 05:45
      +7

      Good on you for sticking at it, but as a caveat, many people don't like being quoted non-existent laws as a reason for doing something (if people did that to me in my old job, my "goodwill" instantly vanished!) so it's best to keep that as a last resort. There is no Australian law that says you're entitled to a full refund if your flight is scheduled 2 hours earlier.

      • McFly on 07/03/2016 - 11:18

        Not knowing laws <> laws do not exist.

  • T-man on 06/03/2016 - 15:47

    Typical Jetstar. I got one of these emails requiring my action to accept a new schedule. In my case, it was a delay 20 min flight to Japan from Gold Coast.

  • SJDR on 06/03/2016 - 17:48
    +1

    Surely if you fly Jetstar you have to prepare for up to 12 hours either way change (assuming the flight even goes at all).

    If you want a reliable airline fly Qantas.

  • onetwothreefour on 06/03/2016 - 18:58
    +2

    This happened to me and when I clicked the link it gave me some options for flight times, have you tried clicking the link?

  • Luminary on 06/03/2016 - 19:02

    Jetstar added a layover to my Japan flight which meant I would lose a whole day in Japan. Now I was actually wanting to cancel the trip cos I impulsively bought a solo ticket but friends were now discussing a new trip at the same time but of course the ticket was non-refundable. I tried my luck and just used the online chat and told them the day no longer suited my schedule. They offered to move my flight to the day before or after (aka what they offered in the change notification email) but I said those wouldn't suit me and whether there was any other options and they offered a full refund.

  • Mrgreenz on 06/03/2016 - 20:33

    Happened to my partener, she tried to get a refund or alternate flight with no luck. They were slow to respond also, I think it was also 40 mins earlier

  • John on 06/03/2016 - 20:35
    +4

    Its not entirely Jetstar fault. Airlines have to make flight schedule around things like flight path, airport traffic, and many more. They can't just leave like a car leaving a driveway, there's more planning and paperwork involved in this.

    Changing by 40 minutes is considered normal even in big airlines (Singapore Airlines does this a few times as well in the past). Sometimes it is out of their hands that this happens and in general as long as its not extremely off by several hours, it would not raise problem to most people.

    Unfortunately it is your responsibility to allow for this and it was your mistake risking a flight close to an important event to you. So I don't think you can do anything here apart from managing your schedule around it and hope they don't delay it on the actual day.

  • CCDee on 07/03/2016 - 07:05
    +1

    http://www.airlinecustomeradvocate.com.au/General/Default.as…

    Have a crack here?

    As the terms do not state a nominal period of time for "significant" it's up to you how far you take the matter.

    The way I see it a 40 min delay would not constitute "significant" and therefore departing 40 mins earlier would not be either.

    The important thing is what do you want to achieve. I get the impression from the OP that you'd much rather take a domestic flight at your scheduled departure time and then connect to another flight to Bali?

    Even if Jetstar folded on "significant", it would be more cost effective to refund you than connect you. If there's no other cheap fares around you might be stuck between a rock and a hard place.

  • johnno07 on 07/03/2016 - 10:43
    +7

    Is this your first time on a plane? Is this your first time with Jetstar? Who plans their day to be "cutting it fine" to get a plane? Anything can, and does, happen when it comes to flight schedules.

  • itstuan on 07/03/2016 - 11:02

    Get yourself travel insurance next time so if anything happens (flight delayed, cancelled etc…), you will be compensated. Airline don't do this, specially if only 40 mins delay.

    • hayne on 07/03/2016 - 16:04
      +2

      travel insurance often won't cover something like a 40 minute delay due to travel provider, so you'd want to read your PDS and be sure it's covered.

      You'd be amazed how many people don't read the PDS and then find out something's not covered at the time of their claim.

      • itstuan on 07/03/2016 - 18:44
        -2

        but if your delay means you have to get hotel or late for your transit and you need to buy another tix, yes, insurance will cover for your inconvenience & expenses. But you're right, make sure you need to read the conditions when you buy cover as there are many types of covers.

  • Smulder on 07/03/2016 - 11:54
    +2

    You better hope the bride isn't late!

  • Cluster on 07/03/2016 - 12:01
    +2

    40 minutes is not a significant change. I've had some flights delayed by 20 minutes or more simply because an emergency helicopter had priority of airspace at the airport. Another time my flight was delayed 1.5 hours due to a minor technical issue. It's not unusual to be put into a holding pattern for 20 minutes during busy airport times too.

    I think you've cut things far too close. Appeal to the airline for a refund, but otherwise you're pretty much stuck in my opinion.

  • leeroys_dad on 07/03/2016 - 13:33
    -2

    I've got a full refund on a ticket before with Jetstar after the time changed by 5 minutes. I told them I could no longer make it and they refunded me. NB I had cancelled the trip too and had pretty much said goodbye to the tickets

    • Mrgreenz on 07/03/2016 - 19:21

      How long ago was this?

      • leeroys_dad on 07/03/2016 - 22:04
        -4

        about a year. just said it no longer suits (whether it be the taxi on the other end or you wont make the flight in time), they can't just change times and expect it to be ok

  • youbeokay on 07/03/2016 - 16:36
    +2

    This is why i dont wanna get marry

    • captobvious on 07/03/2016 - 17:19
      +1

      Something about marry?

      • illumination on 10/03/2016 - 01:17

        Marry had a little lamb?

  • JepunK on 07/03/2016 - 20:57
    +1

    just go on the holidAY…forget the wedding…lol

  • cloudy on 07/03/2016 - 21:04

    I know a cabin crew at jetstar, he told me if theflight leaves within one hour of a flight schedule iit'sconsidered by them as on time. IIt's a joke to me, but that'sbudget airlines.

    • McFly on 08/03/2016 - 13:03

      Good on them. Do they consider their food to be Michelin-star quality too?

      • cloudy on 08/03/2016 - 22:01

        3 stars, duh!

  • JohnHowardsEyebrows on 07/03/2016 - 21:41
    -2

    Just contact them. In past, Jetstar have provided me with options to switch to earlier or later flights for no charge (options available online). Given you have a genuinely good reason to not accept the new flight time, you could either change to the next day's flight, or get a refund.

  • YoursTruly on 07/03/2016 - 21:58
    +2

    OMG

    it's just 40 mins! It's the equivalent time to just driving to the airport, just earlier!

  • ragnaboy2010 on 08/03/2016 - 12:32
    +1

    Have you logged in to the Jetstar to check this (Manage My Booking)?

    My flight to Brisbane had a schedule change and received the same e-mail that you did - the e-mail only had the option to accept the new time or contact them.

    But I checked on Manage my Booking, and I was given 2 other flights to pick from - one was earlier and one was later than the original flight.

  • JimmyF on 08/03/2016 - 13:40

    So Jetstar moves flight by 40mins and you now want to cancel the entire holiday!? Surely you have hotels etc booked that might not let you cancel etc.

    Its 40mins. Go to the wedding, keep a eye on the flight status page to see if its been delayed at all. If so, stay later at the wedding. If not, then leave 40 mins early than you had planned and catch your flight.

    Basically at a wedding, unless you're part of the main circle (bride/groom/parents/best man/brides maids etc) then no one will miss you if you leave early!

  • carling on 08/03/2016 - 14:13
    -3

    Hey OP,

    Don't let the majority of these negative Nancy's get you down. Take on jetstar as far as you can. I raised a forum post here earlier in the year here on ozbargain and received mainly negative and unhelpful comments from some salty people, but I took jetstar on myself for 6 weeks until they refunded me.
    Good luck!

    • johnno07 on 08/03/2016 - 19:51

      I took jetstar on myself for 6 weeks until they refunded me.

      Fortunately you don't value your time!

      • cloudy on 08/03/2016 - 22:04
        +1

        How do u vAlue urs? Posting thousands of comments on forums paid u how much?

        • johnno07 on 09/03/2016 - 08:54

          Pretty highly, actually. I get enjoyment out of spending some of my spare time on Ozbargain. Did you get enjoyment out of the hours you spent on the phone with Jetstar? Anyway, don't feel the need to respond because I won't be. It's not worth my time.

        • cloudy on 09/03/2016 - 09:21
          -2

          @johnno07:

          It wasn't me who spent time on the phone with jetstar, it was the other guy.

          I'm just interested how some people spend their spare time anomyously posting on forums judging how people spend their time.

          Your irony is stark.

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