Jetstar Have Changed The Departure Time on Our Flight to Bali by 40 Minutes. What Are My Options?

[Deactivated] on 05/03/2016 - 14:26
Last edited 05/03/2016 - 14:37 by 1 other user

Wife and I have booked some cheapy flights to Bali for May, and Jetstar have just changed the itinerary to make the departing flight to Bali leave 40 minutes earlier.

We have a wedding that Sunday and we were already cutting it close by taking the Sunday night flight out- this 40 minute change will really screw up our plans. If it were 40 minutes later it would be no problem but making it earlier won't work.
They sent an email notifying me of the time change and it says 'click here to acknowledge and accept the schedule change', if you would like to talk about the change, please contact us.

So before I contact them, has anyone done this before and what are my options?
They will probably ask us if we'd like a flight out the next day or whenever the next flight is, but I'd prefer not to wait around for another day of our time off and I'd rather just go to Queensland or something to maximize our time in the sun.

Can I ask for Jetstar credit or can I ask for a refund?

Thanks for any advice!

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      carling on 09/03/2016 - 10:26

      +2

      I wrote a number of emails and had a few phone calls with Jetstar over the course of 6 weeks. I estimate I probably spent a total of 2 hours. Well worth the money on being refunded my flights ($500+). How much money are your negative comments making you on Ozbargain?

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    JimmyF on 09/03/2016 - 13:13

    its a 40min change…. SERIOUSLY get a grip.

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  moonphase on 08/03/2016 - 14:58

  My experience was not with Jetstar but Virgin. They changed the time that I couldn't work with and asked if there's alternative way I could get on the plane with similar time.

  Instead of backstabbing me, they organized to provide seat on AirNZ flight that is running together with Virgin and free meals too! (I think they only had this kind of seat at that time)

  Anyway, go ahead and ask if there's alternative option. If there's more flights available, they may be allow you to change it to fit your needs. Note that this is something that the airline changed so you should not get any penalties on changing your flight ticket. But you may need to expect the price difference with the ticket on different time and may have to pay additional for that.

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  peterpeterpumpkin on 08/03/2016 - 21:38

  +1

  The same thing has happened to me with Cebu Pacific but my fear was missing that flight from an earlier connection. I already had 7 hours to connect but was looking for any excuse to extend my buffer time but 40 minutes earlier was not a good enough excuse in my case. Cebu is actually very helpful nowadays after the Philippine government punished them for their Christmas antics. I believe some airlines will be more flexible if the change is more than an hour.

  Your situation is the "opposite but same" dilemma as the "trip in vain" situation (http://www.lifehacker.com.au/2015/12/if-your-missed-flight-m…). If you lived in Bali and your "meeting" in Australia would be cut short and therefore pointless it would be a trip in vain.

  It sucks when you do everything right and they screw you over. It's hard to get sympathy over 40 minutes but you can always try social media pressure on Facebook etc :)

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  umoddbro on 09/03/2016 - 03:53

  You get what you pay for… 40 mins ain't that bad, had flights delayed for 12 hrs before.

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  dbun1 on 09/03/2016 - 09:58

  +1

  Jam packed schedule, tight ass low cost carrier tickets……..What could possibly go wrong??

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  mousie on 09/03/2016 - 21:12

  Maybe OP should appear on one of those airport shows bags in tow and demand to get on the flight.

  What an entitled first world problem.

  Roads.. Where we're going we don't need roads!!

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  joomon on 10/03/2016 - 09:14

  I remember that I had booked a trip to Japan and jetstar changed my flights to 30 minutes earlier, however I had no plans so it turned out all good :)

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