My Seagate Expansion 1TB Portable HDD has stopped functioning and is making a clicking/beeping sound when I connect it to a computer. I have spoken with Seagate and they said they will replace my product, though I need my data to be recovered from it before I send it to them.
Anyone have any tips for this? I requested a quote from 2 websites and they said upwards of $200, which is way too much for me to pay.
[ALL GOOD GUYS, I HAVE RECOVERED MY DATA]
The Seagate representative told me that they will allow me to recover the data from the disk through a 3rd party, and they will still replace it for me.
It's dead Jim
Since it's clicking, Windows probably won't detect it. Check Disk management to see if it's recognised there.
Press Windows Key and R type diskmgmt.msc
It doesn't show up in Disk Management
Not good. Data recovery specialists are probably going to be the only way since it's clicking.
Some people will recommend freezing it or giving it a hard bashing, but that's never a good idea - can do far more harm than good.
Whatever you do, research your options BEFORE you turn it on one last time for recovery.
Whatever is broken inside will only get worse and cause more damage rapidly declining to a point where any recovery is impossible.
could you give me the addresses of the two websites you used?
$200 is an absolute bargain
Probably the minimum attempt fee and not the final amount if they're successful.
$200 is a fantastic deal for data recovery. Just do it. Can you not afford it?
They probably won't charge you if the data recovery doesn't work either.
As someone said try the reddit page and post in the Melbourne subreddit asking if someone is willing to have a crack for a slab as payment :)
I'm not sure whether the $200 is just an initial fee, could be a lot more.. but yeah I can't afford it.
I'll give that a go, thanks.
$200 would be the data recovery fee.
Given I paid about $350 $200 sounds like a good deal to me.
Next time back up your data :)
Yep, I was just about to purchase a 2TB hard drive as well.. I wish I had done that earlier :(
err <$1000 for hdd data recovery you'd really have to question their practice!!!!! You will find so called pc technicians attempting to recover data from hdd will be well equipped with a hidden mallet nearby & a freezer at the back watching youtube diy data recovery!
Did your hdd come with the Seagate data recovery option?
u might try and get a hold of a member here called "pinoy". He used to work for a large data recovery firm. But i think now does some forensics work.
OP you could the Ubuntu recovery tools. I've never used them personally but might be worth a try
lol. its a hardware problem that no software will be able to fix.
eg.
if its beeping and the drive isn't spinning, usually its a stiction issue where the heads are stuck onto the platter.
if its clicking and beeping (but the drive aint spinning) it could also be a stiction
if its clicking but its spinning , could be a corrupted firmware stored on the platter (when it wears out and the firmware area gets bad sectors and can't be read… )
could also be as basic as insufficient power to the drive. probably a psu issue or bad usb cable.
make sure u have all the correspondence that seagate will honour ur warranty after trying to get the drive butchered by a third party. or u.
coz in the case where there is no possibility u can afford a proper DR firm (did u even msg pinoy as he was an ex ontrack & payam guy) and u want to do a diy youtube bang and freeze method (which u may succeed in freeing the stiction but also a high chance of killing off the drive and elevating ur $ for future dr).. they'll need to crack the case open etc etc.
u can try removing the hdd and plonk it to a pc to see if its not a psu issue.
My drive was clicking. Turned out to be a failing power supply. Apparently it was failing to provide the correct voltage to the drive. Try a stand-in PSU before you go any further.
I was researching recovering data from an external HDD on the weekend and managed to get my data back using testdisk. However my drive showed up in disk management so it wasn't damaged. I found this website quite useful, however for clicking noises it recommneds to use a professional service - http://html5.litten.com/updated-how-to-fix-external-disk-dri…
chances are yours was a logical problem where the file system was damaged. but yes with hardware issues and data is super important and you can't live without it.. seek proper dr firm.. not some yumcha backyard or pc technician
I got a quote from Payam data recovery for $1100 - $3500 so $200 is certainly a bargain!!
Can I please have the name of the company! Many thanks
Uh it wasn't a formal quote for the recovery. I must have misread on the site, but it is $200+ just to have a look at the HDD.
Just leaving an update on this post. I posted a task on Airtasker and got in touch with a PhD student who has had experience working for a data recovery company. I gave him the HDD and he said that he had to swap out the arm but it was working. Thanks for the help guys, but yeah I'm really thankful that I was able to do this and recover my files. Didn't end up spending hundreds of dollars with a professional company. I took a risk and this time, it paid off. I'm hoping all of you keep backups of backups, as I surely will from now on.
Photos are priceless. Don't risk it.
Hi chipmunkdude, have sent you a pm, can you please check? cheers, aam
You can recover lost data with the backup Saved before if not, you can use the third party application to restore the data. Here is some good advice for you, hope you can benefit from it.
Hi, This is probably too late but I really hope this can help you or others.
Firstly, We need to know why the deleted data can be recovered! When you delete a text message, the phone marks the message as “deleted”. Actually, it still exists on your phone. If the messages did not be covered, then you can still get it back.
Because deleted data can be overwritten, you have to do the following actions to still recover them:
• Stop using your phone until the deleted files have been recovered.
• Try to recover the deleted files the soonest time possible. It is because the longer they remain unrecovered the harder it will be to recover them and the higher the chance that they will be overwritten.
Secondly, The solutions to Recover deleted data are as followings:
As we have said, it is also possible that your missing Word document files were just moved or copied from your phone memory to the external memory card. If this the case, there’s no need for you to recover them at all, unless you have separation of concerns when it comes to storages, and that you mostly prefer having your files on phone memory. To check, go to the application where you can view and manage all the files and data in your phone (for Samsung Galaxy series, it’s the “My Files” application). Then, each file is organized per type – Images, Videos, Audio, Documents, and Download History. There’s also a section showing the storages you have on your phone – Device storage and SD card. Select SD card and try to look for the Word document files that went missing from your phone memory. If you have found nothing, it is now time to use a recovery tool to help you get more options in recovering.
The best answer to your problem is to use our FoneDog toolkit – Android Data Recovery. It’s a tool that provides comprehensive and easy-to-follow instructions on how to recover your phone’s lost files and data. In this section, we’ll cover two retrieval scenarios – the first one is recovering the lost data from the Android device where you have done the factory reset, and the second one is retrieving the deleted files from your phone’s memory card, here are some guides:
Step 1: Download and Install FoneDog Toolkit
Step 2: Connect Your Android Device to the Computer.
Step 3: Enable USB Debugging on Android Phone
Step 4: Proceed to Select the Type of data to Retrieve.
Step 5: Review Retrieved data
Hope it helps.
just use your backup that you would have made. (I guess you havent got a back up)
the only way is to pay and they will pull the drive apart doing so , so seagate wont replace after its done.
You may be able to remove it from the case and plug it into another case, hoping that it is the connector/interface thats faulty and the drive itself is OK, but I highly doubt that is the problem.