New monitor with a dead/stuck pixel

Oz-bargainer on 08/06/2016 - 21:52
Last edited 09/06/2016 - 01:06

Well we ordered one of the Philips monitors from this deal when they went on sale last week.

Finally got it (a week later, after they first somehow managed to send out a smaller size and a completely different brand the first time), and it has a stuck pixel…

Of course, now this model is out of stock on the Officeworks website. I'm assuming this model was only offered as a one-time offer as it was advertised in the catalogue 'while stocks last', which will likely further add to the complications of Officeworks replacing it.

I have the unfortunate feeling that they won't be able to replace it with the same model, and will try to just offer a refund or exchange instead.

So, how should I go about dealing with this? I really have no idea where to start and am just completely disillusioned with the whole thing at the moment, given this is the second faulty electronic we've had to deal with this week. Are we better off contacting Officeworks or Philips directly to have it replaced? Or some other option? Thanks.

Edit: So I've just noticed another issue with this monitor too.

Occasionally the screen jumps up or down about a couple of pixels and stays that way until it eventually jumps back.

Noticed this running Windows 10, as sometimes it covers the white bar along the bottom of the taskbar icons showing which are active.

Has anyone else here experienced this? I might call them tomorrow and see if its a known issue.

Here is a photo indicating this. If you're familiar with the Windows 10 taskbar, you can see that at this point it has moved downwards, so that the bar which runs along the bottom of apps which are currently running is no longer visible. It keeps moving up and down at seemingly random intervals.

Computing

Comments

  • spackbace on 08/06/2016 - 22:00
    +1

    Talk to Officeworks first, see what they say/how they wanna handle it

    • Oz-bargainer on 08/06/2016 - 22:44

      Should I try the hotline or local store? It was an online order which was just collected from our store, this store never even stocked them.

      • spackbace on 08/06/2016 - 22:48

        Call the store and ask

  • cDNA on 08/06/2016 - 22:02
    +1

    Live with it. Most manufacturers don't allow RMA for one dead pixel. BENQ has a policy of 5 or more dead pixels. If the dead pixel is in the centre of the screen then you might be able to return it.

    My advice would be to get use to it. IT's not a big deal. l

    • Oz-bargainer on 08/06/2016 - 22:36
      +1

      If the dead pixel is in the centre of the screen…

      It is. Bright green and almost in the centre, can see it from across the room.

  • Forrest Gump on 08/06/2016 - 22:18
    +1

    try gently using an eraser on the back of a pencil, it works for stuck pixels

    • Oz-bargainer on 08/06/2016 - 22:38

      Already tried this and gently rubbing with a microfibre cloth clockwise which has un-stuck one for me in the past, but no luck. Also left it running for a while cycling colours. Thanks anyways.

  • supnigs super skids on 08/06/2016 - 22:28
    -5

    It's only a dot.. no one is gonna allow you to change it apart from apple

    • derek324 on 08/06/2016 - 23:45

      According to you, I guess, but… not according to Apple:
      "With the millions of subpixels on a display, it is possible to have a low number of such transistors on an LCD (…) pixel anomalies can occur in a small percentage of panels" https://support.apple.com/en-au/HT202025
      Actually, some BenQ models guarantee perfect panel, and allow replacement if only ONE pixel is dead or bright (no, BenQ is not owned by Apple).

      • supnigs super skids on 09/06/2016 - 00:01
        -2

        Lol. Walk up to apple store and say so. They are much more lenient than what you have pulledup/ written. Be nice and you will have no problems ..they also have a relaxed returns policy.

        If they still don't budge, walk up to the demo unit and say the demo doesnt jvee dead spots..i expect this new one to be the same.

        Be smart about it, be more assert when you don't get what you want.

        • derek324 on 09/06/2016 - 08:07

          But of course, you are right. However, nothing unique here: you often get single pixel fault monitors replaced for any brand, even those with poor warranties. Apple offers one of the worst pixel warranty in the business, at the same time the sales team is usually very friendly and accommodating. Dell and BenQ on the other hand offer the best panel warranties in writing. Some like to get it spelled out in advance, in writing, to avoid brown-nosing in the public place to "get what they want" (lol).

        • supnigs super skids on 09/06/2016 - 10:28

          @derek324: Change your story as you go. Sly and scummy. Just learn that the world doesn't operate in just black and white 'rules' you read up from the Internet kid

        • cDNA on 09/06/2016 - 15:33

          @supnigs:

          Get out of bed with Apple for a moment. Many companies offer returns especially if you have pro or premiere warranty.

        • supnigs super skids on 09/06/2016 - 15:43

          @cDNA: pro or premiere meaning? Extended additional warranty purchase prior to claim?

          Do you see a difference here?

          All I am saying is it would be hard to replace with 1 pixel. Apple would allow a swap without much effort.

    • WT on 09/06/2016 - 11:49

      dell will

  • shanakatak on 08/06/2016 - 23:20

    You should be able to return it. It would be easy to argue under the Australian consumer laws.

    You can ask for a replacement or refund if the problem with the product is major.
    What is a major problem?
    A product or good has a major problem when:
    it has a problem that would have stopped someone from buying it if they’d known about it
    it is unsafe
    it is significantly different from the sample or description
    it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

    https://www.accc.gov.au/consumers/consumer-rights-guarantees…

    • derek324 on 08/06/2016 - 23:25

      Not so. One dead pixel is definitely not a "major problem" referenced consumer laws talks about.

      • shanakatak on 09/06/2016 - 08:45
        +1

        Thats pretty crappy imo, Stuck pixels really ruin a monitor.

  • derek324 on 08/06/2016 - 23:34
    +1

    You bought a monitor which does not have a zero defect panel policy, there is nothing you can do about it. Some manufacturers offer such warranty for some (premium) panels, Philips does not. This was discuses many times in many places, including OzBargain forum. Google it if you are curious, next time buy a monitor with perfect panel warranty if this is important for you, meanwhile: your monitor is within acceptable standards. Read this:
    https://forums.whirlpool.net.au/forum-replies.cfm?t=2535189&…

  • Oz-bargainer on 08/06/2016 - 23:43

    So I've just noticed another issue with this monitor too.

    Occasionally the screen jumps up or down about a couple of pixels and stays that way until it eventually jumps back.

    Noticed this running Windows 10, as sometimes it covers the white bar along the bottom of the taskbar icons showing which are active.

    • Oz-bargainer on 09/06/2016 - 01:07
      +1

      Has anyone else here experienced this? I might call them tomorrow and see if its a known issue.

      Edit: Here is a photo indicating this. If you're familiar with the Windows 10 taskbar, you can see that at this point it has moved downwards, so that the bar which runs along the bottom of apps which are currently running is no longer visible. It keeps moving up and down at seemingly random intervals.

    • PJC on 09/06/2016 - 02:06
      +1

      With Officeworks, my inclination would be to concentrate on this fault and complain about frequent image instability, the resulting discomfort, your work efficacy is severely compromised, your IT expert cousin confirms your graphics card is perfect, consequent eye-strain, not suitable for purpose, you need to keep working, etc. If instead you mention dead pixel, they are more likely to do nothing.

      I am mystified why someone would neg-vote your comment. Have a plus-vote.

      • Oz-bargainer on 09/06/2016 - 02:36

        Yeah that sounds like the best approach, thanks.

        I've tried it with multiple devices to rule out that it could be an issue with the graphics cards.

        I can't find any processes that could be causing it either, it just occurs completely at random without any input from the keyboard/mouse which further leads me to believe the issue is with the monitor and not these devices.

        I've also been using these aforementioned devices with other monitors (Samsung 2693HM and Dell U2412M I believe) without experiencing this issue.

        I am using this monitor for work as well, and have replaced one of my previous monitors with this already. So really, it is essential to my work schedule.

        Obviously, this is an issue that cannot be repaired and requires the entire monitor (or at least the panel) to be replaced. I am concerned that if I approach the local store here that they will not understand the issue and simply want to send it back for repair.

        Do you think the best approach would be to contact the Officeworks hotline instead of the local store first?

        • PJC on 09/06/2016 - 03:49

          I suggest you return to the store and tell someone with authority you appreciate a direct replacement is impossible, you cannot work without a monitor, just like you cannot work with an unstable image, and you will accept an alternative make/model even if it is smaller.

          Actual monitors of this size are almost impossible to find for $288. This was a rare exception, though the resolution, for its size, was unimpressive.

        • derek324 on 09/06/2016 - 08:13

          @PJC: Philips electronic goods history is patchy: some of their past products were excellent, some so-so. They used to lead ages ago (thus the brand is very well known), today they are just "me to" manufacturer. Unfortunately today their monitors are not much different from "Happy Sunrise Dragon" brands.

        • PJC on 09/06/2016 - 10:52

          @derek324: Yes, nowadays they are a mundane company. They invented the Compact Disc, and for 25 years received royalties from all manufacturers. When that revenue ceased, about 13 years ago, for a while all Philips devices had 3 years warranty instead of the universally standard 1 year. Having spotted this in a Harvey Norman ad I bought a Philips 17-inch CRT monitor. However, the warranty was not inside the box, so I called Philips and demanded it in writing, which duly arrived. After 13 months the damn thing died on me, so I returned it to Harvey Norman, who said it was out of warranty. Then I showed them it wasn't and got a full refund.

        • Oz-bargainer on 09/06/2016 - 18:11

          @PJC: Well this model has four years warranty so I guess they're improving again.

  • peteru on 09/06/2016 - 22:12

    Philips CRT monitors used to be good. Their flat panels have been mostly rubbish.

  • Vampyr on 10/06/2016 - 00:47

    Try going direct to the manufacturer and skip the retailer. They might turn you away,but worth a shot to avoid the refund situation.

Login or Join to leave a comment
Login Join