Hello,
My previous phone got smashed, needed a new phone ASAP so contacted Optus for options, they offered me the Samsung S7 for $85 a month which I took but now the same deal is now $65.
I've had this phone less than 10 days, do I have any options? If I call Optus are there any magic words to help?
Feel gutted I've donated $480 to the Optus fund.
-EDIT-
Resolved, after 45 minutes of negotiating I got the discount, at least I hope.
https://www.google.com.au/#q=optus+cooling+off+period
(b) If the agreement is an unsolicited consumer agreement regulated by the unsolicited consumer agreement provisions of the Australian Consumer Law, you may also cancel the service
(i) before the end of the cooling-off period which is:
(A) if the agreement was negotiated otherwise than by telephone - the period of 10 business days from and including the first business day after you signed your application; or
(B) if the agreement was negotiated by telephone - the period of 10 business days from and including the first business day after you received written confirmation from us of your application;
Just call them :)
(b) If the agreement is an unsolicited consumer agreement regulated by the unsolicited consumer agreement provisions of the Australian Consumer Law, you may also cancel the service
op>
needed a new phone ASAP so contacted Optus for options,
Yeah :/
If you've had the phone for less than $30 you should be able to cancel your contract, hand back your phone, and just pay the remaining monthly fee. Refer to here —> https://offer.optus.com.au/tryoptus
Then you could sign a new contract at the discounted price. There might be options to keep your current phone if you want, but I'm unsure so you'd have to speak to Optus.
On hold with Optus, they are refusing to help. Problems are:
I'm asking about cancellation costs, if less than $460, could be worth it to cancel and reapply.
What's the retention deptartment going to do? They are there to keep customer when they want to cancel.
I mentioned I was asking about cancelling, if costs to cancel were less than $480 I'd have been better off cancelling and re-applying.
After asking about the cancellation costs, I was put on hold for a good while and he came back stating he'll put me on the contract and refund me for this month.
Woo hoo!
He tried not providing discount, he wanted to try and get me to upgrade and change my home broadband. I never shouted, I didn't get angry, I was polite and recorded the phone call on my phone. The call took just over 44 minutes, worth it as now I'm saving $480 over two years and it makes me very happy.
Thanks for comments guys, I did use the information, even if it didn't help directly it showed I was serious about getting the discount.
Congrats :) and you'd think they would wanna look after a pre-existing customer
Now keep an eye on your bills!
Cheers.
Yes, indeed, I'm checking contract now, no indication it has changed yet.
"…and you'd think they would wanna look after a pre-existing customer"
Companies Australia-wide and the world over are stifling laughter into their beds of cash. That era is long dead.
Yeah…yeah…
They did in the end, just needed encouragement.
Optus are great. All my billing / technical / contracting issues resolved within first contact - usually via web chat.
Look for the words "cooling off" or "cooldown" in your contract.
Sometimes you have 14 days.