Does Woolies Have To Honour Advertised Prices?

Sweet3st on 25/10/2016 - 15:28

Hi all.

I'm kinda annoyed because I usually check Woolies online catalogue for specials. This week, the online catalogue, set to location 'my usual store', is showing Atlantic Salmon fillets skin on as on special for $26/kilo. So I go in with salmon on my shopping list, and it is marked at $29.99. I query this and mention the advertised catalogue price, and the answer is sorry, $29.99 is the price. Does Woolies just advertise these prices to get you instore with dinner planned, with no intention of honouring? I know they usually have some disclaimer, but if you have targeted a specific location for specials, and they are advertised, are they under obligation to honour?

My local Woolies is horrible, prices regularly scan higher than shelf, misleading labelling etc. I usually walk 10 mins further to Coles where this does not happen.

Food & Grocery

Related Stores

Woolworths
Woolworths

Comments

  • spackbace on 25/10/2016 - 15:29

    No, they don't.

    Though it sounds like they've screwed up in-store pricing in this case. Check the price here, I'm seeing $26/kg

  • foxmulder on 25/10/2016 - 15:33
    +1

    There is difference as well on salmon that can be bought in Deli or the salmon from meat department.

    • geek001 on 25/10/2016 - 15:39

      Most likely this ^. I know I had issues at the checkout at other supermarkets too when they advertise chicken drumsticks for $x, but only in the deli department, not from the prepacked chicken drumsticks in the chilled section.

      • Sweet3st on 25/10/2016 - 15:41

        I'm pretty sure the advertised special is for salmon from the deli, which is where I went…

        • geek001 on 25/10/2016 - 15:51

          Oh ok, did you grab a catalogue from the front of the store and show it to them? Woolies employees usually just stick to what the system says, until you can prove otherwise. :)

        • Agarwal on 25/10/2016 - 16:00

          @geek001:

          My local catalogue has it for $26.00 but starting from tomorrow..

  • dlf73 on 25/10/2016 - 15:48
    +3

    Doubt this is deliberate, but FYI, Coles give your first item free if it scans at a higher price. I believe Woolies does this too!

    • bargainslut on 25/10/2016 - 17:28
      +2

      Coleworths would never deceive others, they are as honest as the day is long….

      • dlf73 on 25/10/2016 - 17:33

        The day you are referring to is Winter Solstice, yes…….

        • bargainslut on 25/10/2016 - 17:38
          +1

          and the other 364 except in a leap year…

        • dlf73 on 25/10/2016 - 17:45

          @bargainslut: so their not honest in a leap year?

        • bargainslut on 25/10/2016 - 17:47
          +1

          @dlf73: Depends on how far they want to jump.

        • dlf73 on 25/10/2016 - 17:53

          @bargainslut: As high as George in The Jimmy……

    • kiitos on 30/10/2016 - 10:37

      Do you have to ask for this? I don't think I've had this happen to me for misscans :-(

      • dlf73 on 30/10/2016 - 10:52
        +1

        Yes! Ask an assistant to have Price checked and if they confirm wrong you get the first scanned item for free. Eg if you buy 5 of something and when you scan it is wrong, you get one for free and pay normal price for remaining 4!
        If in doubt ask anyways!

  • tomsco on 25/10/2016 - 16:30
    +1

    I imagine the prices would be updated automatically in the system. Should've just ordered it and seen what the ticket said. If $26, keep. If not, return.

  • foxmulder on 25/10/2016 - 16:33
    +3

    Supermarket usually gives refund on the item that has wrong price and you can keep the item.

  • 2jzzzz on 25/10/2016 - 16:58
    +2

    Just got to Aldi.

  • Sweet3st on 25/10/2016 - 17:34
    +6

    Thanks. I took my receipt and a copy of the catalogue to the manager who gave me a full refund!

    • bargainslut on 25/10/2016 - 17:44

      Good on you sweet, excellent outcome:)

      • Mad Max on 25/10/2016 - 18:36

        And you ate the cake salmon too

    • spackbace on 25/10/2016 - 20:02

      Awesome :)

  • RoJeR on 26/10/2016 - 08:35
    +2

    I'm not sure when Coles stopped being part of this but Woolies still is. I don't know if a Code of Practice is law but having worked at both Coles and Woolies it is their policy to follow what this says.

    http://retail.org.au/scanning-code/

    • tomsco on 26/10/2016 - 09:37
      +2

      Different scenario to the OP's situation.

      The scanning code refers to ticket price. The OP's issue it the ticket price is higher than the catalogue price.

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