I'm curious as to what ozbargainers reckon make a good salesperson, would be great to get input on not just from the customer's pov but also from salespeople. Everything from hitting kpi's to what a customer looks for when they're in the market to buy something. Why do you remain loyal from the person you're buying from?
What Makes a Good Salesperson?
pyro love bird on 10/12/2016 - 20:35
Comments
Knowing more than me about what I'm looking to buy.
E.g If I turn up to buy a new TV and he tries to tell me 4K/UHD is a necessary feature to future proof my purchase, I'll tell him I'm fine and just browsing.A salesperson that doesn't need to slag the opposition goes a very long way with me… I know company Xyz has rubbish yadda yadda, that's why I'm looking at produce Abc, but if the best you can tell me is bad stuff about Xyz, I'm going to keep looking and buy Abc elsewhere.
I experienced a lot of that when looking around at 2nd hand car dealers for a particular make and model of car. If they didn't have one in their yard to sell they would try to tell you that it has all sorts of problems and you should buy something else.
Duplicate
nothing pisses me more off then when you have a group of salesmen just standing around having a chat when you clearly need help. Will just walk out!
There's no loyalty in retail any more. It's gone. You're not gonna go back to the same salesperson, let alone the same store. Ok sure there's a few who do, but that's minor to those who don't.
Best key is to be honest as much as possible. If you don't know something, don't pretend to. Most of the time these days a customer knows more about the product than the salesperson.
Salespeople have to be ruthless and a bit pushy but can't go overboard.
A good salesperson to me is someone who can make a customer go home legitimately happy about their purchase.
As a salesperson you have to play the numbers game. You don't pre-judge people based on their looks, age, sex or ethnic background. They might live in run down houses or drive shitbox cars or look like hillbillies that smoke 5 packs a day, but when it comes to sales you treat them all the same. Potential customers.
When I did my (very short) gig at door-to-door sales I found that the people who were the most willing to donate to a charity were actually the Middle eastern group. (this was in a West sydney suburb where some of the customers I've met have described as a 'bad area'.).
Extremely good sales people make me feel like I want to buy from them because they've done something for me.
It's very rare. Seacret Spa aka Dead Sea Spa can do it. This business has a rather incredible rate of 66% conversions from people they solicit in the street (or mall usually) and they use a (profanity) ton of manipulation to get there.
A saleswoman in Sunglasses Hut did it once - like (profanity) she was good. She sort of seduced me and left me feeling like she'd just done me as huge favour after i handed over hundred of dollars more than I needed to lel.
I hate Seacret Spa but I'd go back to Sunglasses Hut.
That sounds awesome! What did she do exactly?
I'll also take it as a given that she was young and attractive
Are you a bloke? Metro?
A chick at Tag Heure in Sydney Flagship store rooted me for 20% off and I was happy buying it. Until I actually made the math and realised I felt right into her trap :(
I'll say she's a good sales person because she puts just enough pressure on me to make me feel bad and purchase!!
Rooted you for 20%?
Thought you'd be cheaper than that :P
Good salesperson for the business, or good salesperson for the customer?
Because I'd say if its for the business, then they'd be doing it wrong if they're targeting ozbargainers.But putting that aside for now, for me, it's how relaxed they. Pressure tactics, they don't work on me. I'm like a bar of soap, you apply even a little pressure and watch me fly away. But that's me, I generally know what I want before I even come in the store. I imagine most of the members here are like that - figure out the details at home, then just go to the store to buy it. I don't need someone who knows less about the product than I do, telling me about it. Although that's usually what ends up happening, while mentally I'm hitting the b button as fast as I can.
Is this for your job? What kind of sales person are you?
One that can read people, know when to pitch and when to wait until you are ask a question and never ever BS if you don't know something OR do.
Great salespeople
+ Great product knowledge.
+ Asks lots of questions about the customer needs
+ A good listener
+ HonestyBad salespersons
- Know less than the customer about the product
- Do most of the talking
- Tells the customer what the want to here, not what they need to know
- Tell liesHonesty
Always remember you have 2 ears & 1 mouth - so listen to the potential customers requirements before trying to lead them to a product that isn't what they are enquiring about but will make you more commission . An absolute certainty to make them leave your shop & take their business elsewhere.Believe in whatever you're selling.
You should always remain loyal to the customer as you would want them to come back and also give a great rating to your company/store, therefore attracting more customers.