I am having an issue with a tree removalist and would like to hear your opinions.
I have contacted one of the reputable tree removal franchises for tree removal and stump grinding.
He gave me a quote and the job went ahead at the agreed price.
The car access to the tree is blocked by a deck and the guy was aware of this before the job was started.
I was mentioned to him before the job is started that I might want to remove the deck sometime in the future.
The tree was cut down, however, the guy said to be that the logs are too hard for him to cut into pieces to take them away.
He admitted that he under-quoted for the job and it was his mistake.
Then he suggested if the job can be done after the deck is removed so that the logs do not need to be cut into pieces.
I was reluctant to leave the big logs at my backyard, however, I tried to be nice to him and told him that I will contact the excavators first but the deck may not be removed.
After contacting few excavators, I decided to not to remove the deck and contacted the tree removalist again to finalise the job.
Now he is requesting me to pay extra to cover his cost for his mistake.
Do you think it is reasonable?
I have emails and text messages from him to prove this.
I am planning to complain to the head office, but I would like to hear your opinions before I do so.
Thank you so much for reading my post.