Double Charged GST on Parts?

• 

  JimB on 18/01/2017 - 11:34

  +1

  Regardless of GST or not, the part should be under $2,000 as per the quote.

  Delivery is fair at $45, but you shouldn't be paying more than RRP, especially if you were quoted under $2,000.

  But really, they pay for GST first and then can claim the GST, so yes, you paid GST twice. Speak to the workshop, however how they calculate the price is up to them but should be no more than RRP or what they quoted you.

  Personally, I always supply most parts to my mechanic (now I just service it myself), I don't get any nasty surprises and can ensure they are quality parts usually at a much lower price than what the workshop charges (who usually charge RRP, fair enough, it costs time (money) to order/hold parts). i.e. I can buy equivalent oil on sale at $30 for 5L, the workshop charges $60.

  • 

    Cozza38 on 18/01/2017 - 11:43

    Unfortunately I never received a written quote and I likely can't rely on what was said over the phone. The only thing I have in writing was an email I sent to them confirming the price and it was never replied to.

    Regardless if myself or the shop ordered it, the part was going to be identical. I definitely know to just bring in my own parts now as it's simpler and an unexpected $300 was upsetting.

    • 

      JimB on 18/01/2017 - 11:54

      +1

      I always get an email quote for any work at a workshop.

      It may be intentional as the quote is an estimate, however if you get it in writing (email), the workshop usually won't charge more than what they wrote in the email.

      Been burned too many times. Hence, why I do any servicing I can do myself and if I do take it to a workshop I supply the parts myself.

      • 

        Cozza38 on 18/01/2017 - 12:30

        This is probably just going to be a case of being burned by the shop taking advantage of a trusting customer. I need to go in there this afternoon since they "forgot" to hand my stock parts back and I'll have a chat to them then.

        Cheers.

  • 

    [Deactivated] on 18/01/2017 - 11:46

    You can always charge more than RRP, hence the name recommended retail price. It should be listed as list price if gst hasn't been applied. But all in its OPs fault for not checking the bill. But talk to him and if he doesn't adjust the price, don't go back, simples!

    • 

      JimB on 18/01/2017 - 11:49

      Yup, of course they can charge more than RRP.

      However since they quoted him a lessor amount and still have some margin at RRP due to trade discounts, the workshop shouldn't be charging more than RRP.

      You're correct, if they don't reduce the price, don't go back, the trust is broken.

      I wouldn't be blaming the OP, usually the receipt will also include other expenses such has labour and incidental parts in the invoice.

      • 

        Cozza38 on 18/01/2017 - 12:31

        I had a lot of work done, the receipt was massive!

• 

  bluesky on 18/01/2017 - 12:20

  +4

  If they had specifically quoted you $2050 before fitting the part, you can expect it to be inclusive of GST.

  As per ACCC article,

  When you present prices to your customers, you must state the total price of the good or service as a single figure, which is the minimum total cost that is able to be calculated. This should include any tax, duty, fee, levy or other additional charges (e.g. GST or airport tax). This rule generally does not apply in business-to-business transactions. This means you do not need to include GST if a price statement is made exclusively to businesses.

  Hopefully, they had genuinely made a mistake and double charge you the GST, so once you point this out, you will be refunded.

  However, they might say they had simply transcribed what was given to them from their supplier (biz to biz can use GST-excl pricing), and apologised for the confusion. I suppose at that point, you can insist that you were told on multiple occasions, the price would be under $2000, so $2050 sounds more reasonable.

  Good luck - hope it is a simple mistake of double-charging of GST.