Anyone had their claim rejected by Braun related to their recent $50 cash back offer as per this post for the TS725A iron? https://www.ozbargain.com.au/node/285448
I'm in the process of producing more "evidence" and am curious if others have had their claims rejected too?
TakaHats: they sent a form response back (see below) but didn't specify why my claim had been rejected. I replied spelling out why I though their decision was in error. They then asked for a "tax invoice". Apparently the Myer account info (with the same info as the "tax invoice" email wasn't enough). The only difference between what I sent them and what they requested was that one document said "tax invoice" at the top and the other didn't… I have resent the documentation with the magic "tax invoice" title. Am awaiting another review.
… part of their letter …
my responses are in brackets
CLAIM STATUS
Unfortunately, your claim has been invalidated. This can happen for a number of reasons:
You have not purchased an eligible product under the promotion --- (yes I have: TS725A)
You have purchased your product outside of the promotional period --- (yes I have: 26/12/2016)
No details on your tax invoice match your claim registration details --- (yes I emailed you a copy of the receipt from myers (see attached))
You have not purchased from an authorised retailer under the promotion --- (yes I have Myer (see attached))
You have failed to comply with our requests for More Information --- (I have not received requests for more information)
You have requested your claim be invalidated as you have returned your product. --- (I still have my product and it is not returned)
Hope sending the "Tax Invoice" this time works for you.
Scan/print/convert your invoice into a pdf
There were comments in the deal post highlighting this issue
I got my $50 cashback from Braun. Ironing board hasn't arrived yet though. I bought one of the more expensive irons that gave an ironing board for free.
wow, that sounds like a good deal. thanks for replying.
I just received my $50 cash back (got the Braun IS5056BK) but also NO ironing board yet.. 12 weeks period is up this week so I'll be contacting them if it doesn't arrive.
Pretty lax if you ask me. Should be a straightforward process?!
Let me know if they've replied! I want my ironing board too. :/
My claim was approved with no issues
cool thanks, did you do click and collect or buy in-store?
For reference, I ordered from HN with delivery.
okay, thanks for letting me know.
Yes mine was intitially rejected, saying that the receipt wasn't a valid receipt (I bought online with Myer staff discount).
I reupped the receipt, nothing more, and it was approved. Maybe there was some corruption of files uploaded. Maybe the first reviewer had a bad day. Who knows, but it was a legitimate claim, and they did approve it .
Here's what I got
Your Unique Claim Reference Number is BX——-. Please record this number as you will need it to track your claim.
CLAIM STATUS
In order to complete your cash back claim, we require some further information from you.
We have reviewed your uploaded documentation and it appears that you have uploaded a file other than your tax invoice for the purchase of your Participating Product.
To assist us in completing your claim, please provide us with a copy of your original tax invoice for the Participating Product that you have purchased showing full payment within the promotional period in the following ways:
Upload via the Track My Claim webpage by CLICKING HERE. You will need to use your Unique Claim Reference Number BX——— and email address.
Send via email to: [email protected] (if emailing, ensure to include your Unique Claim Reference Number).
Please note that in order for your claim to be validated, it is a condition of entry that we receive a copy of the request original tax invoice for your Participating Product within fourteen (14) days from the date of this email.
The approval came 5 days later
>
Dear Rocky,
Thank you for choosing Braun Household.
Your Unique Claim Reference Number is BX———-. Please record this number as you will need it to track your claim.
CLAIM STATUS
Your claim has been approved for a cash back. Please allow up to 12 weeks from the date of this email for the funds to appear in your nominated account.
thanks RockyRaccoon. sounds like what I'm going through. Fingers crossed they will honour it.
Well if they didn't I had two options. I had the iron still in the box ready to be returned, or I was also going to email them again telling them that was the plan, and also highlighting the "tax Invoice" on the myer order.
Only concern - hence the kept in box, was the vague condition that said…
6.Employees, directors, management and contractors of the Promoter and other agencies, firms or companies associated with the Promotion (including suppliers of the Reward), and their immediate families, are not eligible to enter. By entering this Promotion you represent that you are eligible to enter.
Being a Myer staff purchase could that mean I was classified as being associated with the promotion? Hence that's why I kept it boxed, for return, as at $20 it was a great back up, but not needed at $70+
yes, that's a pretty broad exemption list.
Mine was approved too
Bikies
After sending through the same info with the title tax receipt the cash-back has been approved and may take up to 12 weeks to come through. A good outcome in the end. Be better if I didn't have to spend quite a bit of time re-sending the same info. I love my bargains but sometimes the time and effort that goes into saving a few $ occasionally makes me wonder if it's worth it. I know bad ozbargainer :-)
What are the transaction details for the $50 cashback? I have a couple of transactions which I don't recognise.
Mine said "Direct Credit Braun", so should stick out like you-know-what!
Did they provide any reasons? Would you be able to share details of your claims with us for review?
Did you meet the T&Cs outlined here: https://promotions.braunhousehold.com.au/xmas/Terms