last year, when I bought the phone, the wireless charging did not work, so I sent it in for repairs.
This week, my LG G4, which I like very much goes in to the dreaded Boot-Loop. Nothing to do about.
I am still in warranty, another 11 month, but don't want to risk the phone going into boot-loop again in 1 year, when I am out of warranty.
I did send the phone to the repair centre for assessment, so the retailer said. I got a phone-call just now, to confirm my address, where to ship the phone to.
I said to the person on the phone not to send me the phone, unless they can give me a 2 year warranty on the new board.
They won't.
Now the retailer says, that my issue is a minor issue, as it has been repaired,
I say it's a major issue, because LG knows about this boot-loop issue. And I ask for a refund.
I suggested 3 options:
- Refund
- new LG G4 with new 2 year warranty
- 2 year warranty on the replaced board
Do I have unreal expectations, or how do you see my chances?
Any recommendation on how to proceed ( I have my own idea, but happy to see other options ).
Anyone knowing about a similar case? What was the outcome ?
Your warranty does not reset once you received it from repairs. It's purely commercial