Warranty claim on Nexus 5x phone at JB Hi-Fi
I bought a Nexus 5x about a year ago from JB Hifi. The phone worked normally for about 11 months and then in the 12th month, it got stuck in a bootloop. I took it back to JB Hifi and they sent it off for repair. 4 weeks later, it came back repaired… but had developed a new fault.. it would now crash when I made phone calls. Took it back for another repair and was assured it would be much quicker than last time. The repair was fast and got it back about a week ago working fine. Now just a few minutes ago its developed a fault where the screen glitches and jumps around whenever i need to type or the visual content of the screen changes.
Heres my question.
Now that it has developed a third fault, should JB HiFi replace it or refund it. My understanding of the Australian Consumer Legislation isnt great but im confident that in circumstances like this Im owed some kind of remedy to fix this.
Anyone had a similar experience with JB Hifi? What was the outcome?