Cashrewards Not Paying out after Large Purchase

I purchased a Lenovo T460s last year in Dec from the boxing sale deals. I made sure to turn off all ad-blockers, had no open tabs and did everything by the book. I even checked the coupon (DEALS) was a valid one for cashback. CR claims that the purchase was not attributed to CR, but there is a click history and I remember emails being sent to me notifying me that it was successfully tracked. Unfortunately, I deleted those emails and I can't find them again because Gmail auto-deletes items in the bin after 30 days. The estimated cashback was in the $90+ range.

If it's a matter about Lenovo denying CR a cashback, why is it passed onto the buyer? Everything checks out, if I have a way of recovering permanently deleted emails I can prove I have email confirmation too.

The sale was tracked, status was pending until I asked about it, click history showed I went through CR and I even got emails confirming my sale was tracked. Bloody ridiculous. The rumours claiming CR wouldn't pay out on large purchases appears to be true.

http://imgur.com/a/dHJXF

Edit: I realise the dates and timestamps don't quite match up, the laptop was purchased overseas when I was on holidays in Hong Kong. I woke my parents up to tell them about this great bargain on Christmas day close to midnight, then bought the laptop a tad later after screwing around with overseas SMS's relating to PayPal authentication. It shows the time as Mon 26 Dec 05:33AM but with the 3 hour time difference factored in, the click history should've most definitely been captured correctly.

Related Stores

Cashrewards
Cashrewards
Marketplace

Comments

  •  

    I've never based a buying decision on getting cash back from one of these middle men/percentage back merchants. Mostly because of the time frame involved.
    The question is did they get their kickback and not give you yours? I don't know how you find out - do they have a rep here?

    •  

      They've escalated this to their customer service manager. Do you know if there's any way to recover items past 30 days in the bin in Gmail? That would be the smoking gun. I think from this point onwards I'll do what my dad does and back up outlook pst files onto new hard drives every year instead of deleting emails.

      • +3 votes

        Or just not delete emails in GMail that might be important latter? They give you a huge amount of space assuming your not storing videos and such in your email.

      • +4 votes

        Call CIA
        They should have a copy

      •  

        The tracking email is completely irrelevant. These systems are often flaky and the affiliate manager (the middleman between Cashrewards and Lenovo) makes no guarantees of its accuracy.

      • +1 vote

        With the amount of storage you get these days - surely there's no need to delete emails EVER…

        Make a folder and move it there.

  •  

    Hi,

    I noticed on CR site:
    "Another hint… interrupting your shopping session by closing the window, performing searches on other sites, clicking pop-ups, turning off cookies, visiting your social networking home page, and other sidetracks are examples of things to avoid that may mean that the recording process is disrupted and you may not receive your Cashback."

    So, when you say "a tad later after screwing around with overseas SMS's relating to PayPal authentication" are you talking 5 minutes, 30 minutes, or what…

    I know people were having trouble with the click-through on buying Apple via Velocity Rewards as by the time they considered and configured all the different options Velocity had lost track.

  •  

    Since this was a reasonably large purchase, I would have made sure everything looked correct, and if it didn’t, I wouldn’t have proceeded. I have checked the progress of this cashback almost weekly since it is a substantial amount of money – I had no reason to believe this cashback would be denied on such bullshit grounds.

  • +1 vote

    I have had no issues with CR, in fact they have been super helpful and have always sent rewards when click did not track to CR correctly (upon evidence of purchase).You can lodge a claim in the click reward section with evidence (which I assume you have done). I have found them super helpful (recently got Cashback around that sort of money) with no problems at all. I would highly recommend installing the app (not sure if it was around then).

    But making general statement about a company just because you have not received Cashback on a purchase (where you can't provide satisfactory evidence eg. time stamp not correctly aligning with purchase) is ridiculous.

  • +21 votes

    My question is: who deletes stuff from Gmail?!

    The whole point of gmail was to keep your email history forever…

    • +1 vote

      yup, especially a fairly important one.

      • -3 votes

        It tracked and it showed up as pending, so I deleted it. I had no idea CR would screw me over by not paying but having it as pending for over 90 days, then denying the payment once I asked about it. After a spate of eBay returns and this incident lately, I've made a new folder in Outlook for CR and another for all purchase confirmations.

        •  

          There are to many CR emails. I delete them as well after reading. Once sale is confirmed by them and is present in my CR account, there is no point keeping it.
          I might stop doing it for small sales. For ebay sales with 40 or 70 cents back, I dont bother.

    •  

      Agree. I always keep these emails until everything is finalised.

    •  

      Wasn't the slogan "never had to delete email ever again"? Silly OP.

  •  

    I'm still waiting on my $100 cashback from the S8 deal from a week ago, I haven't heard anything, but there is a click registered. Not sure what's the go

    •  

      Takes up to 90 days to get cashback generally. Don't get me wrong you wait awhile but it comes through and they are super helpful.

      • +1 vote

        Keep your confirmation email, they confirmed my cashback and it was sitting there as pending until 90 days passed and I asked them about it. Then they denied it.

  • +2 votes

    I have had stuff failed to track (no email received that it was tracked), but it got paid out anyway once the normal time was up. I have had some cashbacks get lost, but they sorted it out well. All in all, every single purchase I made through them got paid out, except when it wasn't eligible (e.g. hotelclub when using a coupon).
    Just wait for them to look into it.

  • +4 votes

    You used In-Private browsing - that blocks cookies for privacy.

    •  

      I've always added whatever I've needed to my cart then closed all windows, then used in-private browsing to click through cashrewards through their toolbar. This is the first cashback that has gone pear-shaped - it tracked, but the issue is Lenovo claiming it didn't originate from CR so CR allegedly hasn't been paid.

      •  

        How can it track, and not have originated from Cashrewards? That makes no sense.

        EDIT: NVM, based on email below, it did not in fact track.

  • +1 vote

    CR claims that the purchase was not attributed to CR,

    I know this happens when people try to double dip with other Cashback sites. Since they use cookies to track purchases another one could have been present from a different website. An affiliate URL or banner for example could have loaded it.

    •  

      I've only used CR before and it's the only cashback scheme I've signed up for. Are there any better ones out there? Don't want to use CR anymore.

      •  

        Other websites with affiliate URLs can be the culprit. A signed out user/guest on OzBargain would go through an affiliate URL while a signed in member would not.

        • -1 vote

          This is why I use private browsing so as to not be logged into anything but CR and whatever website I click on through CR. I've never had any problems having sales tracked, but my issue isn't the sale not being tracked - it was tracked and denied on bullshit grounds!

  • +1 vote

    Why do you delete from Gmail? Do you go over your limit?

    •  

      I like to keep a clean inbox. I migrated everything to outlook earlier this year when they started supporting EAS. I don't delete everything now, I move stuff to different folders and only delete useless crap. This happened before I made Outlook my primary email.

      • +1 vote

        Archive instead maybe?

        Or does this not work when you access gmail via Outlook?

        •  

          I've always deleted stuff that were processed or past their useful date. I started doing that in 2013 when I realised my inbox had something like 10000 messages in it and most of them were spam. I never archived stuff either, in hindsight it was pretty stupid. In late 2013 I started using Outlook 201X to manage my inboxes and archiving seemed too hard as opposed to pressing delete.

          I don't use Gmail as my primary email anymore because it doesn't support EAS. I used to use UNSW mail for managing my calendar and contacts, and Gmail for emailing until the free version out Outlook offered EAS.

  • +4 votes

    Looks like Lenovo is to blame here.

    Hi Niggard,

    Thank you for your patience whilst I reviewed your enquiry.

    In January when we received your cashback claim submission (#47365) for your unreported Lenovo purchase, we submitted an enquiry to the store to investigate if your purchase was eligible for cashback.

    Unfortunately on this occasion Lenovo reported back to Cashrewards that cashback earnings for your sale were attributed to another marketing company and as such we have not received payment of any type for your purchase. The reasons listed in Emma's previous email outline some of the reasons why a sale may not track to your Cashrewards account, and instead track to another marketing company.

    Transaction confirmation is always at the discretion of our partner stores. We update transactions in member accounts based on the response and confirmation provided to us upon review by the store's as part of their purchase vetting and confirmation processes.

    We have once again escalated your previously submitted cashback claim for re-evaluation with the store. At this stage unfortunately no confirmation has been provided to us by the store for your purchase and it is very unlikely the store will alter from the original determination. However on this occasion Cashrewards is electing to dip into our own pocket and cover the expected rewards amount of $92.21 in good faith, you will now see this as part of your available rewards balance.

    We want you to carry on shopping with us and earning more money back on the things you buy everyday that is why we are doing this. We are so passionate about Cashrewards and without people like you we would not be doing this.

    If we can be of any further assistance please don't hesitate to get in touch. Thank you for using Cashrewards when you shop online.

    Kind Regards,
    Casey
    Customer Service Manager

    • +19 votes

      Please allow me to clear a few things you've said that are incorrect. For any number of reasons (more below), your inital sale did not track, and therefore you did not receive a tracking email, contrary to what you have stated above. You opened a non-tracked ticket with us on January 3. We added a cashback amount into you Cashrewards account which we advised was a 'pending' amount whilst we chased the sale with Lenovo…

      We have just submitted an enquiry with Lenovo in relation to your cashback and in the meantime we have added this transaction into your Cashrewards account as pending. Any transaction that we query with the store can take between 30-90 days to resolve. Typically stores review these queries monthly. The store needs to ensure the cooling off period has elapsed, and that the item has not been returned and that their analytics attribute the sale to Cashrewards. This is a fairly complex process hence why it can take so long however, it varies significantly from store to store.

      Lenovo has since come back to us stating that the sale was attributed to another channel, which is the reason the sale did not track to Cashrewards in the first place. With this information in hand, we had no choice but to change your 'pending' amount to 'declined' as we (CR) wouldn't be paid by Lenovo. FYI, the other channel could be OzBargain, SEM, SEO, etc. But in good faith, and to importantly retain you as a loyal customer, we've made the decision to pay you this amount out of our own pockets, knowing full well we'd never get this back from the merchant. Anyway, have a happy Easter and keep on using Cashrewards. Thanks.

      • -5 votes

        Apologies for my fading memory, CR hasn't ever let me down before but no purchases have been over $140. What is the best practice model CR recommends when making purchases then? Private browsing or no private browsing? Dedicated browser just for CR? I'm already doing the following with all purchases:
        - private browsing
        - single tab which opens to CR from the cashback notifier
        - all coupons that work with CR are copied to notepad, OzB is never open until the session is finished and the window is closed
        The back button is never hit, rather when mistakes a made everything starts again.

        If a sale doesn't track whilst following the above and a ticket is submitted, how can one be sure a cashback will be paid short of having ESP? I feel as if I should approach CR as a form of gambling, perhaps I'll be paid a cashback or not. Maybe CR should be left as a 'maybe' offer and genuine discounts chased without calculating the amount of potential cashback received. Or should I be recording myself from start to finish going through CR, so when things don't track there's evidence?

        • +3 votes

          Here is my current balance for all to see.
          Here are high value purchases being successfully tracked AND paid
          1) I never use private browsing. My browser is Chrome Desktop on Windows 10 Pro if that helps.. AV software is Kaspersky internet security.
          2) I whitelist the target shopping site on my adblockers or disable it temporarily (p.s. my adblockers are on for ebay.. they ALWAYS track every time without fail)
          3) I add to cart the stuff I want on the site or add to wishlist, cookies would save the cart, or some sites link your cart to your account on the website. Make sure I'm signed into the site. So I don't have to login later.
          4) Close the tab. Head to cashrewards website, type the shop name and click through
          5) Click on Cart and pay
          6) If the cart is empty or doesn't save (rarely happens..) then go write down the stuff you need to add to cart, so that Step 4->5 has minimal time.

        •  

          @cwongtech: thanks for the tips. I'll set up Edge to be my CR browser and do as you do.

        •  

          @niggard:

          I've always used Chrome on both my desktop and laptop.. never tried Edge but no reason why it shouldn't work.

        •  

          @cwongtech: I don't like chrome. Believe it or not, I used internet explorer until last year when I switched to win 10 and Firefox

        •  

          @niggard:
          Whatever works best :)
          Edge is surprisingly fast.
          Internet Explorer I use at work and hate (because of all the "security features" corporate world has enforced).

        • +1 vote

          @cwongtech: I could wish you a Happy Christmas, but it looks like you already had an awesome one :)

          My balance is >$100 right now. I have been paid hundreds in the past. It's a simple matter of making sure you did not access a merchant's site through any other means. If in doubt, use a browser you don't normally use (e.g. Internet Explorer :) ), so that it has no cookies for that site.

        •  

          @cwongtech: Why don't you withdraw the money and try to earn some interest on it?

        •  

          @cwongtech: Bloody hell!! That is a lot of balance. What do you normally buy?
          Also you forgot to remove your name at the bottom of the screenshot :)

        • +1 vote

          @niggard:
          with chrome theres a cashrewards extension that tells you when you are a site you cna use cash rewards on and lets you 'activate' cash rewards without leaving the site. its great. icon changes colour when its active…..maybe consider that as another way to conform you are doing correctly.

        •  

          @Cheshire Cat: cheers, I'll be using chrome for CR since I use Firefox for my everyday browsing.

        •  

          @cwongtech: This. Never fails.

  • +1 vote

    I purchased an Asus zenbook with the cash rewards easy deal from here in Jan 2016, never received the money.

  •  

    For future reference perhaps, have you tried this?

    http://ccm.net/forum/affich-744011-how-to-retrieve-deleted-m...

    I assume you would have looked into "recover deleted gmail" etc but they say never assume….

    Doing the above seems to throw back an error "Invalid search query - returning all mail." but then proceeds to display what looks like every email..

    •  

      Tried that. I no longer use Gmail and no longer delete non-spam emails.

      •  

        After further / proper testing, I believe it's just showing the same content as you would see by clicking the All Mail label in Gmail.

  •  

    The chrome/safari extensions help because I too like to use incognito/private browsing which sometimes doesn't work with CR I found in the past.

    I just make sure the little C in my browser is green now and then double check the CR click history.

    Haven't had an issue.

    I have recommended CR to all my friends, its just like extra bonus for what you would have already was willing to spend.

  • +4 votes

    You know I resurrected an old post just a couple of weeks ago about someone else finding that their largest purchases are what CR hasnt paid out. I got the same reason which was incorrect. I had booked a hotel through hotels.com and then noticed that although it showed in click history it didn't show in tracked sales so I open a ticket and after showing invoice, etc CR manually added for me in Sept 2016. Travel happens this year and I look at my balance after almost a month and notice it hadn't appeared yet so I query when it could be expected (because it didnt give the date). I then have it removed entirely saying the same excuse - hotels has it that it came through another channel which is false. I had even gotten an auto email from the ceo wishing me safe travels.
    It's unfortunate as I could've used ebates and ebates always works properly.

    • +2 votes

      I read your case a few weeks ago when I was looking at other threads to see if it was an isolated incident. Maybe perhaps I should record myself buying stuff through CR in case this happens again. There's no guarantees it'll auto track and once a manual ticket is opened they can just say it came from another channel. I don't suppose I'll ever get answers to my questions above, hell I've even copped two negs for it.

      •  

        Maybe perhaps I should record myself buying stuff through CR in case this happens again

        As stupid as it sounds its probably a very good idea to record your screen and for diagnostic purposes..

        Although I suspect the "other channels"(like ebates) cookies may be stuck rather in the browser than overwritten when you click thru CR. I wonder if the above poster's ebates account actually recorded the sale, that would be interesting.

        If I were you, I would have cleared my cookies before adding everything to cart then clicking thru CR then to cart and payment. I haven't used any other cashback websites so I don't have any other conflicting cookies. Not that I'm saying be restricted to CR, it's your right to use an alternate cashback scheme, just be aware of the issues that may come up and how to avoid them (like clearing all the cookies)

        I guess that's what you tried to do by using private browsing but I never use it purely for the reason that I've never had to, and also private browsing does clear cookies but its not meant to retain as much information as in can.. Like in normal mode you can ctrl+shift+T to restore a closed tab. You can't with private browsing.

        I read your case a few weeks ago when I was looking at other threads to see if it was an isolated incident

        There's so many things that can go wrong.. And from my screenshot above there clearly isn't a "if above x amount of $, deny cashback" script.
        Otherwise my Sony transactions (@$1799, $1499) wouldn't be tracked and confirmed for payment..
        In my screenshot I also have a $255 transaction that was there.

        •  

          Well it's good to know CR works for some people…there's no set formula to guarantee cashback, there's only anecdotal evidence and some good/bad experiences to support ways of doing things. Until there's an official, approved method of shopping, problems will occur.

        •  

          @niggard:

          some good/bad experiences to support ways of doing things. Until there's an official, approved method of shopping, problems will occur.

          I'm sure uninstall and reinstall browser would be the surefire way..
          As an alternative to your Private Browsing session (which blocks cookies for privacy so I reckon that's the culprit here)
          I would suggest pressing ctrl + shift + delete (for chrome) and deleting/clearing cookies before you proceed through to CR and then to your target site with your large purchase.
          It'll clear your login details too, so chrome's password autofill comes in handy.

          The best practice is to make sure your cookies are tracking properly (the cashback notifier tells you whether it's active or not) and to minimise the clicks from CR target site's click through, to the payment stage of your items.

    •  

      I hope your hotels.com claims works out better than mine - see comment below.

  • +1 vote

    This is the exact reason why I have no faith in cashrewards and why I do not like the close affiliation ozbargain has with them.

    • close affiliation ozbargain has with them

      Feel free to state your opinion about Cashrewards, however OzBargain has no relationship with them. Therefore that part of the statement is incorrect.

      •  

        Scotty, Do you read each post here or just saw this one randonly?

        • That comment was reported to moderator.

        •  

          @scotty: oh ok. Forgot about that.
          That makes sense and glad you cleared it up. I am sure CR had so many users added to their due to OZB and so many deals posted and reminding of using them.

  • +3 votes

    I've had a similar problem with CR going since May last year.

    In my case, it was a hotels.com transaction, with a cashback component of $92+. The only reason I chose (at the time) to use hotels.com was because they had the cashback option - on their own, the accommodation worked out about $40 more expensive to other options, but with the cash back I was out in front.

    The estimation for paying the cash back was listed as 90 days from booking completion. I followed up several times over several months and kept on being delayed, until January, when CR came back and said sorry, this is not attributable to CR.

    This would have been by far the biggest cashback from the site and it's gone. To make matters worst, every time I log in into my account it still shows in my balance, to poke fun at me for believing in CR.

    Apart from this, I have another $8 or so with CR waiting for clearance. Once they do, I'll cash out and leave the site. There are other options out there and I can't bring myself to risk another large amount on the possibility that CR may not honour it.

    • +1 vote

      Damn, that sucks. Moving forwards I don't think I will use CR's cashback in my calculation of discounts, there's no guarantee. With small things on eBay where the cashback is less than $1, I couldn't care less but for large purchases, it's too risky.

    • +1 vote

      Yeah same as me. I went back a couple of times but no change. I'm very disappointed. Next time use ebates.com.
      Have used it since around 2004ish and never a problem.

  • +1 vote

    That's rubbish!

    Screw cashrewards.

    You're lucky that they're looking into the matter for you. I would hate dealing with people who can't be polite or respectful.

  • +1 vote

    Wow nice response from CR

  • +2 votes

    Cash rewards is a rort. Don't except anything from it and you won't be disappointed. If you do get something it is a pleasant surprise.

  • +1 vote

    kind of why i dont ever bother realy with CR…….. i think its just as nonsense and marginal as flyby points, woolworths cards, and cash back redemptions….

  •  

    Is TA and Emma same person at CR?

  • +3 votes

    I've had issues with Cash Rewards in the past, seems they will accept small value transactions but don't like paying out on the large value. I feel like you too OP, have to wonder if they are getting the kickback from the merchant but not passing it on. CR customer service is a joke too… seems to just be cut and copy responses from them when you ask any questions. I have continued to use them but would really love details on an alternative

    • +1 vote

      I've had plenty of high-value transactions from eBay and Lenovo track just fine. They've paid out every time too.
      I don't use ad blockers and check out right after I click through, to avoid picking up any other stray cookies.

      •  

        I have had many sucessful transactions but I've also had unsuccessful ones… nothing changes in the way I checkout. AliExpress is the main website I use with CR, I don't use coupons, I don't have ad blockers, I don't do anything differently to the times I use CR successfully… the only difference is the $ value, both with aliexpress. $2000 purchase sorry no cash back, $50 purchase cash back is accepted. Just seems a little strange is all
        I still use CR but you certainly can't factor it in to the purchase price

        •  

          I haven't made large purchases on aliexpress (highest is about US$263), but have made a number of purchases from Lenovo (ranging between $2,000 - $8,600) and they've all tracked. Same with eBay, including purchases over $1-2k.

          Seeing that they had no issues paying out all of my high-value purchases, maybe the problem is with AliExpress.

          In any case, just treat it as a bonus I guess!

    •  

      I have some very large Cash Reward transactions and they have all been paid out. Hotel.com redemptions can take quite a while but they eventually come through if tracked properly. Experiences with chasing up cash back had always been very positive.

  • +2 votes

    Just sharing my experience, every now and then I have something that doesn't track but customer support are very courteous and professional. If you provide all the information as they request, they will get to the bottom of it, albeit with a bit of time. But hey, it's free money.

    My largest cashback was about $100 from Lenovo a year ago and I have another one from Lenovo, for $150 pending.

    Total cashback to date probably about $400.

    Very happy customer and getting $$$ is much more transparent than Velocity or Flybuys eStores. Though I do realise that the "return rates" are different and you could scrutinise it to your benefit. Usually I resort to a backup when they aren't on CR, eg Appliances Online.

  • -2 votes

    Its CR, what do you expect?

  • +4 votes

    Just sharing my (crappy) current experience with Lenovo and Cashrewards. I purchased a laptop with one of tightarse's deal codes a couple of weeks back and did not receive a tracking email. The click history in cashrewards clearly shows my click though, and everything else was perfectly fine as far as I know (no adblockers, no private browsing or anything weird). Simple transaction.
    Cashrewards are now chasing up with Lenovo and maybe I'll eventually get my cashback (could be months) but it seems incredibly dodgy to me that cashrewards can entice people to make large purchases based on potential discounts when they don't really give any sort of guarantee that they will actually pay you the discount!! It's like harvey norman selling TVs with "10% discount, if you're lucky and we decide to recognise your purchase but we won't confirm that until long after you can't possibly get out of the deal" promotions.

    I've only used cashrewards once before - for a previous Lenovo purchase - and it worked ok but I must say I was never quite sure I'd get the money until I actually got it.

    •  

      You basically summed up my whole experience more eloquently. I hope it works out for you, I won't be using CR for purchases where the cashback is over $30. It's simply too unreliable.

    • -3 votes

      It could not be more obvious by now that Lenovo is working closely with CR and OZB Team to drive ozbargainers' traffic to its website.It is an arranged round after round campaign with a small percentage drop each time in order to deliver Lenovo laptops to every ozbargainer's home.

  • +1 vote

    Definitely something off with large cashbacks processing correctly. I have two from over 5 months ago that are still 'pending'. I have contacted customer service many times… they're blaming it on the transaction still pending with the store. My eBay transactions of 10 cents or 20 cents never have any issues being credited, however.

    edit to add: the large transactions are NOT pending with the store from my perspective, they were hotel stays paid + completed months ago, but that is the answer Cashrewards gives me

    • +2 votes

      I think transactions pending with the store means the store hasn't paid them yet, so they can't pay you.

      I've had all my high-value transactions track, from a few hundred dollars to a few thousand dollars.

  •  

    I had a couple eBay purchases from late last year (that were automatically tracked) be denied a couple months back.

    Now I have had a Dan Murphys purchase from late last year be knocked back. Again it tracked automatically at the time.

    Everything else is also blowing out into massive wait times before getting credited. Personally I won't be bothering to use Cashrewards any more

  •  

    Large items still dont pay out in 2018.
    its a shame for the community being there is some nice people spruiking it.
    smaller item are ok, but beware large purchases

  •  

    I have used cashrewards.com.au many times in recent months for hotel bookings. Usually at a price higher than if I had gone straight to the site rather than clicked through. But I decided on balance it was worth it.

    Now I just checked and it seems they are declining all the hotels.com payments.

    No reason given.

    This is very disappoint as its the main use of cashrewards and I certainly wont bother again is this is the way they operate

    Any tips?

    thanks

    •  

      Please PM me your CR email address so I can look into this for you. You will need to enable private messaging in your settings. We don’t decline transactions, only the stores do. If your hotel bookings have been declined, I will find out why and let you know. Thanks.

    •  

      Hi again. I believe you've had a response from our member services team showing your bookings were all declined because Hotels.com has reported you've cancelled your stays. If you cancel, Cashback is obviously not applicable. Thanks.

  •  

    I purchase NordVPN for initial payment of USD$125 (approx AUD $180 on 18/11). Transaction is tracked and confirmed but the cashback offered is AUD $50.22 when it was supposed to be 90%.
    I raised a ticket and explanation provided:
    "After reviewing your transaction for cashback, I'm happy to advise your transaction has tracked correctly. Please be advised that the AUD amount that tracks to your Cashrewards account may differ to the paid amount due to international exchange rates. Your initial payment is converted to USD, then converted back to AUD when reported to us. The advertised Cashback rate is based on the reported amount, not the paid amount and Cashrewards has no control over this process."
    Anyone else had this experience ? or can help me to understand the equation ?

    •  

      the issue with above transaction has been identified and rectified promptly. Thanks @tightarse for your PM … your support very much appreciated :)

  • Top