Stay Away from DinoDirect

Associatedrthomson @ DinoDirect on 20/05/2017 - 03:03

I purchased a dash cam from DinoDirect online on the 10th December 2016 USD$43.98 and they failed to send it.
I gave it two months as the shipping from China can take two months. The beginning of March I opened up a case on their website and on 2nd March 2017 I they emailed the following.
"Thanks for contacting us,
The product you ordered is in high demand and we are also waiting for the supplier to send stock to us.
Will you pls kindly wait a few more days?
Appreciate your understanding."

On April 4th 2017 I managed to get through to them on online chat (They now no longer answer chat unless I pay for membership and I would not count on them answering). I was told that the refund would take around 10-20 business days. In the last two weeks I have sent messages to their online case system and emailed them and have not received a reply.

I had had a good relationship for years with them up till now so I have not searched for reviews on them. I wish I had now. Here are two sites with many complaints.

https://au.trustpilot.com/review/www.dinodirect.com

http://www.productreview.com.au/p/dinodirect.html

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Comments

  • PJC on 20/05/2017 - 07:03

    Thanks for the warning. I hope a refund / chargeback is not out of the question,
    https://www.ozbargain.com.au/deals/dinodirect.com

    • Associatedrthomson @ DinoDirect on 20/05/2017 - 08:14
      +1

      Thanks, I've contacted the bank and am awaiting a reply.

      • PJC on 20/05/2017 - 08:49

        Good.

    • OZB Al on 20/05/2017 - 09:17
      +1

      Same happened to me, charge back the only solution.

  • spychiatrist on 20/05/2017 - 11:28

    Asteroid cometh named rthomson

    • Associatedrthomson @ DinoDirect on 21/05/2017 - 03:47

      You don't know the half of it. I've already posted reviews on three other sites.
      I'm taking it slow at the moment until I get my money back then there will be many many more.
      I know it's not beneficially money wise but it provides a stress relief and give me the satisfaction that I may be saving others from a similar fate. :-)

  • Ocker on 20/05/2017 - 11:36
    +1

    Chinese sellers have perfected the art of scamming and selling rubbish, which may or may not be delivered.

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