Opened In-ear Earphones

LLenny1 on 05/06/2017 - 07:46
Last edited 05/06/2017 - 08:38 by 1 other user

I recently received some in-ear earphones from Gearbest, however, the internal package has been opened and re-sealed with sticky tape.

Support has insisted (3-4 times now :( ) that they are new and customs or transport inspection is to blame.

Questions:

1. I thought customs always put a sticker on parcels they opened to inspect. Is this not the case?
2. The envelope was not opened, only the inner product .. anyone know of a reason this would occur?

Usually I'd be more relaxed about this and it's a lesson not to buy there again .. but given they sit inside your ear the possibility of 2nd hand is not so attractive!

Thanks in advance.

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• 

  D C on 05/06/2017 - 08:57

  Customs put a sticker on the envelope. Australia does, can't remember if the Chinese do. They'll open the contents of course (unless it's something like a clear blister pack) and reseal.

  Still, it's a neat trick if they can open the item without the envelope it was in.

  Maybe they've decided all headphone/earphone buyers are smuggling drugs.

  GearBest either sold you a return, or the packaging was damaged and repaired at their warehouse. It up to you whether you think the earphones are still 'new'. People who return items rarely pack them neatly.

  • 

    Lenny1 on 05/06/2017 - 19:42

    Its a neat cut through the seal on one side of a hard plastic case .. its the way I'd open it. Case is excellent condition so i don't think transport damage. I feel your mention of return is most likely scenario.

    In any case, if I've paid for something new and the seal is broken surely its an easy return? I feel like support is just trying to exhaust me into giving up with canned responses :( i think it's probably just going to be a lesson .. at least it was a cheap one. Thanks for the responses.

    • 

      D C on 06/06/2017 - 12:52

      Sounding like a return. Even more likely it it hasn't been repacked neatly.

      Unlikely Customs would opened up a case like that. If it was a cardboard box where they couldn't see the contents they might.

      If they're looking for drugs they x-ray, they show up pretty well so no need to open the package, even if cardboard.

      Keep trying GearBest I suppose. I've given up on Gearbest, BuyInCoins, Zapal, DX etc and just buy from AliExpress these days.

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  apple2016 on 05/06/2017 - 10:24

  Are you sure the envelope is the same one that gear-best used and was not replaced by customs?

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    Lenny1 on 05/06/2017 - 18:31

    Not sure what gearbest envelopes look like usually. Its a padded bag with an auspost eparcel sticker. No indications of customs as the sender.

    Don't customs always place an inspected sticker?