Red Energy - Won't Correct Bill

choister on 05/07/2017 - 16:58

Hi Guys,

I've been receiving "estimated usage" bill from Red Energy which I think it inflated as the usage seems higher than my previous bills from a different retailer. I've requested Red Energy do proper meter read (I think this is actually done by Ausgrid or their subcontractor) but apparently this hasn't been done "properly" and Red Energy promised that they will obtain data from the network company (although it beats me why they don't do this for everyone). While this is being sorted, Red Energy asked me to pay the supply component only and I've done this.

Red Energy keeps promising that they will investigate and get back to me but they keep failing their promises.

I know that if I have a dispute with a telco I need to contact TIO but is there similar body for energy retailers?

Cheers

Financial

Related Stores

Red Energy
Red Energy

Comments

  • altomic on 05/07/2017 - 17:21
    +3

    Is it so hard to google "electricity ombudsman NSW"?

  • stratbargain on 05/07/2017 - 17:27
    +1

    "Red Energy asked me to pay the supply component only and I've done this."

    What's the big deal? Just put the money into a bank account and sit on it.

  • kywst on 05/07/2017 - 17:45
    -3

    here

  • amkssg on 05/07/2017 - 19:15

    If I were you, I would keep a record of any correspondence you have with them.
    If they don't bill you for usage, why would you complain. Remember, electricity gets cheaper the more you use.
    So, it would be cheaper to pay one massive bill than many small bills.
    Plus, if I am correct, they cannot back-bill you for usage that happened more than ???? months ago.

    • endotherm on 05/07/2017 - 20:32

      9?

      • choister on 06/07/2017 - 09:52

        Thanks. Perhaps Red won't issue new bill me for that long!

  • HardQuiz on 06/07/2017 - 06:34

    Why are you with Red Energy ?

    Did you properly compare retailers?

    https://www.energymadeeasy.gov.au

    • choister on 06/07/2017 - 09:50

      Was with Red Energy for 3 months then switched to AGL. The comparator showed Red being cheapest 6 months ago.

  • choister on 07/07/2017 - 18:00

    Thank you guys

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