Help with Dealing with GearBest

AliensStoleMyMoney on 19/08/2017 - 23:51
Last edited 19/08/2017 - 23:51

i recently ordered an android box from gearbest
after them stuffing me around saying that i didnt give a accurate home address (had to tell them it multiple times in support ticket) they finally shipped
i waited and it passed the max time of the postage i selected (max 11 days)
i messaged again and they told me it was the non tracking non faster post they used
when i questioned why they said that i asked for it in live chat (why would i ask for a worse posting when i paid for the better option)
then when i asked for proof they ignored me giving me a answer about the shitty posting they used instead and havent replied back

aside paypal claim and escalating it is there any other option ?
does gearbest have a rep on on here ?

heard some good things about them and quite dissapointed

also still havent recieved my Original Xiaomi Piston In Ear Earphones from the deal earlier this month but it does have till next month as it was the cheap shipping

thanks for reading and answers in advance

Electrical & Electronics

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Comments

  • dylanando on 19/08/2017 - 23:55
    +2

    Here's the Gearbest rep.

  • adr8 on 20/08/2017 - 00:08

    Yep as above PM the rep she will sort it out for you, being the weekend you should get a reply either Monday or Tuesday.

  • urahara on 20/08/2017 - 07:22

    Gearbest is getting worst lately.

  • enzioFirenze on 20/08/2017 - 07:38

    talk to sunny, she'll sort things for you :)

  • pat0809 on 20/08/2017 - 09:20
    +6

    I thought Gearbest always and a bad reputation on Ozbargain.

  • supatight on 20/08/2017 - 09:23

    i just purchased a $50 item from them I hope I don't have the same issues

  • VeeDawg on 20/08/2017 - 10:00
    +3

    Proceed with the PayPal dispute. I was in the same boat as you. My Mibox never arrived and I only got weasel responses from GearBest. Ultimately I got my money back from PayPal a few weeks after escalating from dispute to claim. Maybe 4 month's after purchase.

    • techno2000 on 20/08/2017 - 12:55
      +1

      Same with me. I never purchased anything again from Gearbest. Banggood is much better.

  • Godric on 20/08/2017 - 10:40
    +3

    I only purchase 10c items from GB

  • [Deactivated] on 20/08/2017 - 14:57

    I have found Gearbest are way better than DWI, which have a huge fan base on Ozbargain. GB would get 3/5 on my trust-o-meter, DWI a 0.5 I suppose it's all based on personal experiences and luck of the draw.
    …. Also stuff can be delayed, it usually turns up in 4-6weeks. If you can't live with that buy from an Australia source…

    • AliensStoleMyMoney on 20/08/2017 - 15:48

      if you pay for a faster shipping then no i shouldnt wait 4-6 weeks. the issue is they changed it then lied about it please read the OP 11 day max doesnt turn into 6 weeks magically

  • [Deactivated] on 20/08/2017 - 16:29

    ..Generally speaking in my experience it's 4-6 weeks from China regardless of what service you think you are buying . Good luck if it's different for you.

    Seems like you should evaluate your expectations when buying from China, you might get more out of the transaction.

    • AliensStoleMyMoney on 20/08/2017 - 16:40

      when you pay express and they label it as 7-11 days for express then no i shouldnt be expecting 4-6 weeks. you were proberly using the standard posting which is that long

      • [Deactivated] on 20/08/2017 - 20:45

        If you are unhappy raise a paypal dispute, be careful not to close the dispute until you have got what you want from the transaction. The last issue I had with GB I raised a paypal complaint early on.
        They offered a number Solutions…

        I ended up keeping the original Mee Light they sent me and also received a replacement.

  • djones145 on 20/08/2017 - 17:11

    2 years ago I got gearbest banned cause they didn't deliver on a bargain. i had to reply to.pist everyday, had over 1k posts but they hadn't delivered our products for 4 months.

    don't think it's that bad here but use this topic and message the rep

  • Cheeper on 22/08/2017 - 03:01

    Was about to go with a $150 purchase from gb… glad i found this.

  • AliensStoleMyMoney on 22/08/2017 - 04:09
    +1

    just got a reply earlier they admitted they lied and that they (profanity) up the shipping still going for my money back they want me to close the case and trust them ……………….

    • djones145 on 24/08/2017 - 20:11

      Lol looks like my topic helped again, they got a bad rep from it, and got banned, we at ozbargain don't settle for anything but 100 percent good customer service

  • wolfazrael123 on 25/08/2017 - 10:11

    I made an order of xiaomi xiaofang on 8/8 and it arrived today. I wish I can receive my miband 2 early next week.

  • AliensStoleMyMoney on 25/08/2017 - 22:17
    +1

    ROFL they just deleted my ticket as i wouldnt take a 5 dollar refund for a 30+ item . who do i contact about getting their ban back in ? this isnt what the ozbargain community should support

    edit

    seems i can still see it thought through the email link i get when they replied.

    honestly how are they in business acting like this , i wouldve been fine waiting if they didnt lie and call me a lier. then be stupid enough to admit they lied

  • AliensStoleMyMoney on 02/09/2017 - 02:45
    +1

    Dear kosta,

    We apologize with this delay.

    Here are the best solutions we can offer you in this situation:
    1.Close paypal case, then we reship new item
    We can resend the same parcel for you. For this, please kindly send us 10USD so that we can arrange the shipment. We can offer you a tracking number for this shipment.We will send you an invoice by email if you choose this option.
    Please indicate us your delivery address as follows:
    Consignee name:
    Detailed address:
    City:
    State:
    Postal code:
    Country:
    Phone:

    2.Partial refund on your payment account
    In this case, we can refund 10USD on your payment account

    Can you please let us know your decision?
    Once again we apologize for any inconvenience caused.

    Best Regards
    Danae
    GearbestCustomer Service
    http://www.gearbest.com/

    final update this is pathetic they wont give the money back and want me to give them more ?

  • mumof2sydney on 20/10/2017 - 14:19

    in the same boat- item not received after 35 days, gearbest replies pathetic- can you update what happened in your case?

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