Title. Anyone else had similar experience? It's FttN so there's nothing to be done inside the house… Not sure what the purpose is…
With BuzzTelco, they told me NBNCo often insist on a technician attending your home, even for FttN. Makes no sense to me…
BuzzTelco is looking in to it tomorrow morning, but apparently this is quite common with FttN they reckon.
I believe they can use old Foxtel connections if your home already has those set up (it doesn't go through the normal phone lines). If not they set it up in the location you want for free. They should also set up a box in between the wall and your router.
I only had a foxtel connection downstairs so I took the opportunity to get them to set the router up near my TV (rather than the kitchen where it used to be). My house phone/foxtel connections also look like they were done by the guy that owned the house before me and they went everywhere, some work, some don't. This way I know it's set up properly and run the cable exactly where I wanted it..
It's FttN, using the old ADSL line… This is why I'm confused what they need an on site tech for.
not for fttn, thats HFC you are talking about.
Very likely they will check if you have fibre connected already. If not connected they will instal a box. Usually people have it in the garage or study if you dont have one already. NBN and ADSL are very different from each other
fttn so existing copper is used
it could be that your cable details aren't verified so to ensure you'll have a connection, tech needs to test at socket
This
Buzztelco also insisted that i need NBNCo technician to attend my house for whatever reason. Pretty sure they won't show up.
Mate's house got NBN box installed. Some drilling required. Nice thing about that is she got to choose where to put the box. All installation and the box costed her $0
The op is talking about fibre to the node, not to the house.(FTTN)
You get the box fitted to your house when you have fibre right to your house (premises). (FTTP)
first time on the NBN? If so, they normally send out a tech to confirm its 'working'.
Friend moved into a place that just went NBN live, and had to have a tech for the FTTN install too.
If they are offering to have a tech attend onsite, I would jump on it. That way you know it's working before they leave.
I had fttn connected a few months back and the tech didn't jumper it properly at the node. It took me several hours on the phone to convince them that it wasn't working and the tech had screwed it up.
My modem was still detecting an adsl signal on the line not vdsl. 2 weeks without the internet and several cancelled appointments until nbn sent another tech out to fix it.
yes, nbn will send a tech even for a fttn, they test the node outside the house and come in your house and test the phone line/socket are working.
Buzz telco won't charge you.
Oh yeah, this happened to us too. Two tech's came out. Both times looked at connection and then left (plugged in a modem to line and assessed condition).
Was no issue for us, but did seem a bit odd.
Everything worked out in the end.
We're on FTTN also.
Maybe just to check quality I guess, it's quite a new house though… Only had ADSL connected 2 years ago.
I think part of it could be that maybe NBNCo is getting more complaints about quality of service at residences (not up to purported speed etc) so perhaps they send someone out to double check line etc on their side of things. Who knows. That's the trouble with NBNCo it's not that transparent.
They're not at all transparent sadly. They couldn't even tell me which node I would be connected to, lol.
@dyl: I've heard the same thing myself; folk asking where the node is and being told that NBN cannot provide that information. We don't know where our node is, we assume that it's somewhere reasonably close because one of the techs said he needed to check out the node (according to my better half) and wasn't that long in the undertaking, that is going back and forth. Still, it's all a bit strange as to why we're not allowed to know which node we're connected to.
Oy, oh well, it's just one of those things I guess.
How are your speeds? Are you better off having gone with FTTN than sticking with ADSL?
Not yet connected, will wait and see. TPG estiment is 43-85mbps. They apparently have a list of node locations (yep!!) and when you put your address it calculates the distance to the closest node. Will wait to see real world results, but even 50/20mbps and I'm more than happy. Coming from ~12mbps ADSL.
@dyl:
what service are you paying for. They gave you an estimate so I assume you are paying for the upto 100, but their site says it could be anything from 12-100 and still be "in spec", so you may end up with ADSL speeds anyway - thats the unfortunate reality of FTTN.
https://www.tpg.com.au/sites/default/files/campaign-images/N…
@PVA: I'm paying for 100/40 with BuzzTelco, they don't have a 50/20 plan so 100/40 was fitting based on the TPG estimate.
Not sure what to expect yet, but I'd assume higher than ADSL at least…
@dyl:
That's what you would hope, but remember officially it can be between 12 and 100 and still be ok as that's what you signed for.
Buzz says, This service is provided on the NBNTM 100 plan and can achieve between 12Mbps 100Mbps download speeds and between 1Mbps and 40Mpbs upload speeds….
12/1 is old adsl speed, I'd be peeved. Let's hope it's faster for you mate.
@PVA:
Yeah, NBN is guaranteeing 12/1 for the co-existence period thing. After that it's 25/5 minimum apparently. IMO even 25/5 is barely a good standard for ~2020 internet, considering ADSL was theoretical maximum 24mbps for years, but oh well…
@PVA:
CVC congestion, NBN makes no guarantees on that.
To word it more correctly, NBN apparently guaranteed a sync speed high enough to sustain 12mbps (~12.5mbps sync speed). Below that they'll actually resolve complaints about low sync speed. It's better than what we had, Telstra only guaranteed 2048kbps (256KB/s) on ADSL… Still a piss poor effort for $50B+ though.
Did you log a complaint and expecting it to be fixed? Would make no sense if you didnt log a fault and they insist on sending a technician. :/