New Kia Sportage GT Sunroof Problem Advice

David76 on 11/09/2017 - 18:32
Last edited 11/09/2017 - 18:41 by 1 other user

I have a new 4 month old Kia Sportage GT line and for the last few months I have noticed a plastic sounded rattle at the front of the sunroof.

I have taken it to my local dealer on three occasions to be fixed, with the most recent last Thursday with the Foreman who confirmed the rattle during a test drive, but the rattle is still there. On all three occasions they said they had lubricated all the sunroof rubbers and retensioned screws which have made absolutely no difference.

My question is, should I persist with this dealer to fix the problem, take it to a different Kia service centre near by or wait for its 15,000 service. I have been told worse case scenario is the whole sunroof would have to be removed at great expense to the dealer which they will try to avoid at any cost. I am reluctant to take it back for a fourth time cause they might do exactly the same as before with no improvement.

Thanks in advance.

Automotive

Comments

  • Cheap Charlie on 11/09/2017 - 18:46
    +1

    removed at great expense to the dealer which they will try to avoid at any cost

    Your warranty is with Kia, not the dealer.
    The dealer ordinarily would "profit" from warranty repairs.

    Most car manufactures/importers will automatically pay their dealers to conduct warranty repairs of certain items. Some items require special approval.
    If you have a persisting issue with your vehicle that has not been resolved, keep requesting it be repaired until, a) they find a resolution or b) you cant deal with it any longer.
    If you reach b) push the issue back to Kia Australia's customer service.

  • Randxyz123 on 11/09/2017 - 18:57

    You've taken it back 3 times. As per Australian law you are entitled to your money back now. Don't wait for the next service take it back again and ask politely but firmly for a replacement car.

    I wouldn't settle for removal of the sunroof…

    You need to email and CALL Kia Australia and if that doesn't work post publicly on their Facebook page. Don't swear and carry on like a pork chop but be firm and express your disappointment.

    • jason101 on 11/09/2017 - 19:03
      +3

      Seriously? When they laugh you out of the service department then what, Supreme Court action? Why not call Kia's customer service team and ask for them to contact the dealer to seek a resolution in the first instance.

    • spackbace on 11/09/2017 - 19:05
      +3

      Lol replacement car for a noise? Good luck with that one.

    • chumlee on 11/09/2017 - 20:54

      Needs to be a major problem to get a refund. Noisy sunroof is repair only

      • Randxyz123 on 11/09/2017 - 20:59

        Given they've attempted to repair 3 times now they could make a pretty good case for a refund…

        • spackbace on 11/09/2017 - 21:50

          Less stamp duty, registration costs (as these are a government charge that aren't issued by the dealer).

          Though I'm quite sure the OP would just rather get their sunroof fixed

  • oscargamer on 11/09/2017 - 19:54
    +1

    take it to another dealer

    they might have more luck - or sell it to knick007 and he/she can get a full refund

    • David76 on 11/09/2017 - 21:26

      I think taking to another dealer is the best bet.

  • altomic on 11/09/2017 - 21:57

    Does the rattle stop if you push against the area where the rattle is coming from?

    • David76 on 12/09/2017 - 03:36

      Yes, if I push up hard against the front of the sunroof frame close to the noise, it stops. They already know this though.

      • Nugs on 12/09/2017 - 07:43
        +3

        cut a wooden broomstick to correct length and jam it in there = feature timber

  • sandman87 on 12/09/2017 - 20:53

    As others have stated, you will need to escalate this beyond the dealer. Reaching out to KIA's FB page may help, but calling their customer support may be better. Ensure to mention relevant Australian Consumer Law legislation relating to your issue. Be polite, but be clear about what you want… which is to have the issue fixed properly.

  • PVA on 12/09/2017 - 21:00

    Maybe it's not the sunroof but near it, say ceiling mounted lights or switches and when you push near the sunroof it also puts pressure near the real problem?

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