So, did they solve their muckaround on downtime / double-billing / activation connection issues, etc. ? and got back on track ?
I saw from whirlpool, many got their credit in billing for downtime even they didn't request them.
I'm looking to sign up, but you'll probably see a post from me in 3 weeks later on,
"BuzzTelco debited $$$ but no internet connection/activation for 3 weeks"
Speed has been fine and haven't been able to tell any differences. Was not credited for the downtime but I never asked for it either. The only problem is that after the downtime my phone line is no longer connected and this has yet to be resolved - 2 weeks and counting now (since I realised phones were down and contacted them).
My net speed halved when they changed over from 10-15 meg to 3-5 arv and 7 max… Pretty annoyed…
I've only just got the telephone working - over 4 weeks later.
Initially, I was given a password to add "to the modem" after asking for 2 weeks. That didn't work. I eventually said that I wanted it resolved either by them or by TIO.
I was then sent additional setup information.
The light came on the modem to say connected - but it didn't work. A few days later, when I checked again, I could make calls but not receive.
Despite repeatedly contacting them, I got no further assistance, so I messed around with the modem setup and got the telephone working.
I have supported Buzz through all this as I had found them helpful, but the lack of assistance with the telephone has left me a bit "iffy".
I was also given a dud password,they went through the set up over the phone with me but still could not get the phone working they said that it was a technical problem and someone would contact me,that was 3 days ago.
I've been trying to get my phone ported since the 18th of August I'm just about ready to get the TIO involved if it doesn't get resolved soon.
landline? whats happening? port getting rejected? where you porting to?
porting landline from IINET who lost my number and did a CDNO to reactivate it so Buzz could port it over.But for some reason its taking weeks to port over to buzz.
Once it's active as a redirection it should be 4 days to port.
If ever you have a problem with this co.that needs to be corrected your only hope is the TIO
Agreed. ABB is not that much more expensive and 100 times a company buzz telco will ever be. Not worth the $10 savings each month
$10 savings? How so?
More like $20 a month though. But I'd pay more for stable connection
What's with this shady small time companies start up from only QLD. I understand the job climate is real horrible there and the only go is to start on their own.
In my opinion its the customers to be partly blamed for feeding companies like buzztelco & their utterly substandard services.
I would strongly suggest staying away from Buzz. They owe creditors a considerable amount of unpayed money. AAPT are suing them currently for payment owed (the primary reason that AAPT terminated Buzz's service agreement leading to the "emergency" downtime). These guys are on their last legs and are highly likely to fold with out a substantil injection of cash.
Hey Bluberry
Are you really sure about AAPT and Buzz's non-payment plus debts to other creditors ? I guess I can give it a miss for any possible claims of compensation for the 3 weeks in September.
Where does it say all this? If I can see the proof, I can decide what to do.
I saw from whirlpool, many got their credit in billing for downtime even they didn't request them.
Links to this? I haven't seen any.
The TIO are going to look into my number porting problems hopefully it is resolved soon.
phone number is now working hopefully no more problems, and I can enjoy cheap internet.
I had two days of no internet during the outage, then my speed went from 85mbps to 65mbps, then something went wrong about 3 weeks ago and it was struggling at well below 15Mbps consistenly. Spent about 3-4 hours on the phone talking to Jeremy and Alexander changing my stability profiles. But for the last week the speeds have been consistent and getting over 65mbps at its slowest and around 85 at its highest and I am on FTTB.
I have worked for telstra myself and currently on a 2 year contract with these guys. Still wanting to give them a chance, not just because of the price, but they atleast had the courtesy to follow things up. Got an email from Alexander last night checking if my speeds were okay.
Hopefully things pick up for them from here.
Im on FTTP and just reconfigured my router as per Sept 18 notification. I only used BT for a few days after initial connection in August as I was using my work provided connection on UNID1 and UNID3. New service notification didn't include port as I was initially on UNID2 and now UNID4. UNIV2 voice still disconnected after talking to customer service. I requested for a new number on UNIV only to work with my back to base alarm.
New FTTP service Australia on peak is around 85+ and USA West 60+.
IP still static and for $59/month price is still good.. anyway may not be for everyone that requires stable connection as I have 2 other active providers on UNID1 and UNID3.
I am guessing that there gone bust
Can’t get phone calls answered try adding tickets no reply
There face book page now has all visitor post have been removed
I sign up one month age and have had nothin from them at all
They must be dead in the water
some get emails late night checking on customer's line status
while others get ignored all at once
not sure how they work on priority
Hello all,
As you noticed, Buzz is not very active on here, including myself.
A few things I would like to say on behalf of Buzz; and as many know I’m straight to the point, and don’t like to sugar coat things as I too am a consumer of Buzz Telco services.
I understand we have a long way to go, getting back to where we were. It’s a long road and it won’t be easy, and there will be ups and downs. I know first hand what everyone here has gone through and there are no excuses. We failed, and we failed hard. We hit rock bottom as a business by letting down a lot of customers, and we have done everything we can to recover.
As many know we have removed the previous operations manager, due to the errors he made in bringing us to the place we are today. We have replaced him with a more efficient, business focused person that works around the clock, day or night to fix Buzz Telco.
On more specific notes;
Refunds; Yes, we are trying to refund as many people as we can, as quickly as we can. We understand that some people think this is an instant thing that can be done but it is not. We cannot just give you money back at the drop of a hat, there are policies in place we must follow in order to keep our jobs and feed our families. How do we do refunds? When you request to be refunded, we flag your account. We then have to alert the billing team that reviews the account and makes sure you are entitled to be refunded. Most of the time that can take between 1-7 days (depending on their work load). After that, they need to get your bank details (if the original rep failed to do so). After all of that, they need to put your name, bank details, amount, reason, ect into a spreadsheet for the owners to approve. 9/10 they are approved and issued. That 1/10 times they are rejected, for various reasons and the billing team need to do what they do to fix it. This all takes time, and we know it’s frustrating, but if you are entitled to a refund you will receive it.
TIO; The TIO are there to protect the consumer and the provider. We will never say not to use them, that is what they are there for. Things you need to know about the TIO process once I (yes I am the person that handles all TIO complaints) receive your case. I need to scrap everything any other person has done, and start again. Who are you, what services did you pay for, what happened for you not to receive that service, why have you gone to the TIO, have you gone to the TIO for a legitimate reason, miscommunication, have we had enough time to rectify the issue or just because you can. This process takes time, I have to speak to every person at Buzz Telco that has touched your account, from support, billing, activations, provisioning, managers, and everyone in between. Once you go to the TIO you have forced our hands to operate to a strict guideline. We provide the TIO with all notes on your account, updates on everything we do from that point. From a purely personal viewpoint; always try to make your intentions of referring your issue to the TIO known before going to the TIO, you are more likely to get a better out come then going straight to the TIO and forcing both the ISP and yourself as the consumer into a corner on the outcome. Please don’t take that as “don’t go to the TIO” because that isn’t what I am saying, they are there to help both parties, but it is both a hit and miss with outcomes when everything has to be followed to the letter. Please verbalise to the person you speak to on the phone that the TIO option is on the table, that normally gets their attention and the attention on their department managers.
Cancelation; We never like people canceling their services with us, and will try everything we can to keep you as a customer, but sometimes we have no choice in the matter, and some issues are not as simple as pressing a button and magic happens. A lot of the time the issues you are facing is not related to us at all, but our upstream provider, NBN, or your connection itself. We will do everything we can to fix it for you, but sometimes we just can’t and we will recommend moving providers if we know there is nothing more we can do. That isn’t saying we can’t be bothered helping you, it’s us admitting we cant do it. As a smaller provider, we don’t receive the assistance and support others do, and everything we accomplish is by the hard work we put in. We are not owned by a large parent company, that has money flowing out of everywhere like most other ISPs. We have to work really hard, and appreciate all the support we are shown by those who choose our service.
I am really sorry to hear our customers past and current are having so many issues, and myself and our OP manager are working extremely hard to rebuild the failures of the prior management. We know we have a really long way to go, and we know we are not doing well at the moment. Three things I can say with 110% confidence, we are changing, we are learning from the mistakes made, and we are listening to where we are failing from your point of view.
I apologise on behalf of Buzz, for the inconvenience we have caused with our many past issues, and hope we are able to rebuild your trust, and faith in us.
Mine was down for 2 week, didn't get credit and I never complained about it as they provide best rate and service in the market with a speed good enough for day to day users.